Advertisements Two severe problems have been processed through two first tier support people. Both problems have a case number that was sent to me. However, the departments that the tickets were referred to, have not made any live contact, only boilerplate messages that they have been notified. Is there any way to contact the "Lineup" tech support people directly? The internal email process does not seem to work, as an "Additional Information Request" form I completed has not stopped the boilerplate messages requesting that very data. I've been getting those generic email messages twice a day for a couple of weeks. I don't know where to turn to get this mess moving. Ideas?