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Discussion in 'TiVo Bolt DVR/Streamer' started by dkreeger, Oct 23, 2015.
So weird that it worked for a while.
can anyone confirm it works today?
Still doesnt work for me. Has anyone done a factory reset to see if that helps? I might try tonight.
I contacted netflix about this today. they said they can see the bolt is having a connectivity problem with their servers and defaults back to 1080p. They said they can also see that my samsung smart tv app connects with no problems and plays at 4k. They suggest i perform DNS flush by calling the isp or restarting the cable modem. They pointed to this article online
I'll try this tonight hopefully it works
Any word from Tivo acknowledging this is a real issue?
I contacted tivo support twice and it's apparent it's not a known issue to them. The first time they told me to contact netflix and the second they referred me to this thread which i was already aware about.
What does that link do? I don't see how those solutions will work. The issue is only with the Bolt. My Roku 4, FireTV, and TV Netflix app have zero problems playing the 2160P encodes.
Rebooting my router didn't help.
On another note, my Vizio TV's VUDU app just got UHD VUDU; the best streamed 4K I've seen so far, purchasable and rentable (some) for substantial prices. So far it's only Roku 4 and Vizio 4K TVs, with HDR support in the spectacularly expensive new Vizio Reference Series TVs, a rare temporary exclusive for Vizio. Hopefully the TiVo Bolt's VUDU app gets it soon.
I wonder when UHD Vudu will come to the Sony TVs? They can play the HDR UHD encodes from Amazon, so I would think they would also be able to from Vudu.
If you are unable to view 4K content from Netflix on your BOLT, please email firstname.lastname@example.org with the subject "Netflix 4K on BOLT" and include the following information:
- your TSN
- the make and model of your TV
- which input your BOLT is connected to on your TV (and if it goes through an A/V receiver, the make and model of your A/V receiver)
- what you are experiencing now, and whether it ever worked correctly for you
- Please go to TiVo Central > Settings & Messages > Help > Account & System Info > System Information and scroll down until you see “HDMI Status” and indicate if it says "HDCP 1.x enabled" or "HDCP 2.2 enabled" ? (Netflix requires HDCP 2.2, but YouTube does not. Some TVs don’t support it at all, and others only support it on one of the HDMI ports.)
I called Verizon did a DNS flush. It didn't help. I then did a factory reset of the tivo box. That didnt help either. I'm waiting for tivo tech team to call me back. I'm at a loss what the issue is.
All I know is that it is only specific to the Bolt in my setup. I have no issues with 4K from Netflix on three other devices.
TiVoMargret asking for reports indicates that TiVo's looking into it. (I sent her mine and she sent me a follow-up question about whether TiVo could see that my HDMI connection was HDCP 2.2 compliant which it could). I'm satisfied with that for the moment.
IMHO, most of Netflix's 4K video is an unimpressive improvement even from the 6-7 foot distance that I view my 60" panel, so it's generally a bit of a waste of bandwidth (a little less than 3X what 1080p consumes). I'm not too concerned.
4k never worked with Netflix / Amazon. youtube works.
I spent some time this weekend on the phone with support and nothing helped. Still not getting 4k on netflix. They said a software update is coming out tomorrow that should fix the issue.
I am currently expecting a Netflix app update today to resolve this issue.
I believe she said to "email" her.
Hmmm. I reloaded the app and it kind of worked for a hot second while output resolution was set to 2160@60Hz (Auto). However, everything was undesirably output at 60Hz. When I enabled all resolutions the app broke; I started it, tried to play an episode of The Blacklist and it crashed TiVo. I rebooted and when I tried to play the episode it changed the TV resolution to 1080p. I tried disabling 2160@60Hz (leaving 24Hz enabled) and now it won't play anything.
I'll fart around with it later; right now I'm recording stuff and that unscheduled reboot destroyed one recording (thankfully it was on TNT and rebroadcast later tonight).
It now works if I set the TiVo to output 2160@60Hz only; when I had multiple resolutions allowed Netflix got into a state where it would start even after rebooting the system. When it was in that state I set the box to output only 2160 res at 60Hz and Netflix started right up and immediately gets to the 2160p encodes of any 4K title that I play. This is not desirable since I think that my television does a better job of upconversion to 4K than TiVo and I want Netflix's 24p content output as a 24Hz signal.