Not able to get 4K on Netflix on Bolt.

Discussion in 'TiVo Bolt DVR/Streamer' started by dkreeger, Oct 23, 2015.

  1. mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...

    Advertisements

    So weird that it worked for a while.
     
  2. ilovedvrs

    ilovedvrs Member

    357
    7
    Oct 20, 2004
    can anyone confirm it works today?
     
  3. Skotch116

    Skotch116 New Member

    16
    0
    Nov 24, 2015
    Still doesnt work for me. Has anyone done a factory reset to see if that helps? I might try tonight.
     
  4. Skotch116

    Skotch116 New Member

    16
    0
    Nov 24, 2015
    I contacted netflix about this today. they said they can see the bolt is having a connectivity problem with their servers and defaults back to 1080p. They said they can also see that my samsung smart tv app connects with no problems and plays at 4k. They suggest i perform DNS flush by calling the isp or restarting the cable modem. They pointed to this article online

    https://help.netflix.com/en/node/230

    I'll try this tonight hopefully it works
     
  5. CallMeRich

    CallMeRich New Member

    18
    0
    Apr 29, 2004

    Advertisements

    Any word from Tivo acknowledging this is a real issue?

    Thanks!
     
  6. Skotch116

    Skotch116 New Member

    16
    0
    Nov 24, 2015
    I contacted tivo support twice and it's apparent it's not a known issue to them. The first time they told me to contact netflix and the second they referred me to this thread which i was already aware about.
     
  7. aaronwt

    aaronwt UHD Addict

    23,623
    1,290
    Jan 31, 2002
    Northern...
    What does that link do? I don't see how those solutions will work. The issue is only with the Bolt. My Roku 4, FireTV, and TV Netflix app have zero problems playing the 2160P encodes.
     
  8. mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    Rebooting my router didn't help.

    On another note, my Vizio TV's VUDU app just got UHD VUDU; the best streamed 4K I've seen so far, purchasable and rentable (some) for substantial prices. So far it's only Roku 4 and Vizio 4K TVs, with HDR support in the spectacularly expensive new Vizio Reference Series TVs, a rare temporary exclusive for Vizio. Hopefully the TiVo Bolt's VUDU app gets it soon.
     
    Last edited: Dec 10, 2015
  9. aaronwt

    aaronwt UHD Addict

    23,623
    1,290
    Jan 31, 2002
    Northern...
    I wonder when UHD Vudu will come to the Sony TVs? They can play the HDR UHD encodes from Amazon, so I would think they would also be able to from Vudu.
     
  10. TiVoMargret

    TiVoMargret VP Product Dev & Chief Design Officer, TiVo

    364
    113
    Feb 2, 2008
    Silicon Valley
    If you are unable to view 4K content from Netflix on your BOLT, please email margret@tivo.com with the subject "Netflix 4K on BOLT" and include the following information:

    - your TSN

    - the make and model of your TV

    - which input your BOLT is connected to on your TV (and if it goes through an A/V receiver, the make and model of your A/V receiver)

    - what you are experiencing now, and whether it ever worked correctly for you

    - Please go to TiVo Central > Settings & Messages > Help > Account & System Info > System Information and scroll down until you see “HDMI Status” and indicate if it says "HDCP 1.x enabled" or "HDCP 2.2 enabled" ? (Netflix requires HDCP 2.2, but YouTube does not. Some TVs don’t support it at all, and others only support it on one of the HDMI ports.)

    --Margret
     
    Last edited: Dec 10, 2015
  11. shupp872

    shupp872 Member

    87
    3
    Jan 1, 2014
    South Lyon, MI
    Email sent....
     
  12. Skotch116

    Skotch116 New Member

    16
    0
    Nov 24, 2015
    I called Verizon did a DNS flush. It didn't help. I then did a factory reset of the tivo box. That didnt help either. I'm waiting for tivo tech team to call me back. I'm at a loss what the issue is.
     
  13. aaronwt

    aaronwt UHD Addict

    23,623
    1,290
    Jan 31, 2002
    Northern...
    All I know is that it is only specific to the Bolt in my setup. I have no issues with 4K from Netflix on three other devices.
     
  14. mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    TiVoMargret asking for reports indicates that TiVo's looking into it. (I sent her mine and she sent me a follow-up question about whether TiVo could see that my HDMI connection was HDCP 2.2 compliant which it could). I'm satisfied with that for the moment.

    IMHO, most of Netflix's 4K video is an unimpressive improvement even from the 6-7 foot distance that I view my 60" panel, so it's generally a bit of a waste of bandwidth (a little less than 3X what 1080p consumes). I'm not too concerned.
     
  15. ilovedvrs

    ilovedvrs Member

    357
    7
    Oct 20, 2004

    Sony XBR55X850C
    HDMI 1
    4k never worked with Netflix / Amazon. youtube works.
     
  16. Skotch116

    Skotch116 New Member

    16
    0
    Nov 24, 2015
    I spent some time this weekend on the phone with support and nothing helped. Still not getting 4k on netflix. They said a software update is coming out tomorrow that should fix the issue.
     
  17. TiVoMargret

    TiVoMargret VP Product Dev & Chief Design Officer, TiVo

    364
    113
    Feb 2, 2008
    Silicon Valley
    I am currently expecting a Netflix app update today to resolve this issue.

    --Margret
     
  18. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    19
    May 14, 2007
    Paradise...
    I believe she said to "email" her. :rolleyes:
     
  19. mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    Hmmm. I reloaded the app and it kind of worked for a hot second while output resolution was set to 2160@60Hz (Auto). However, everything was undesirably output at 60Hz. When I enabled all resolutions the app broke; I started it, tried to play an episode of The Blacklist and it crashed TiVo. I rebooted and when I tried to play the episode it changed the TV resolution to 1080p. I tried disabling 2160@60Hz (leaving 24Hz enabled) and now it won't play anything.

    I'll fart around with it later; right now I'm recording stuff and that unscheduled reboot destroyed one recording (thankfully it was on TNT and rebroadcast later tonight).
     
  20. mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    It now works if I set the TiVo to output 2160@60Hz only; when I had multiple resolutions allowed Netflix got into a state where it would start even after rebooting the system. When it was in that state I set the box to output only 2160 res at 60Hz and Netflix started right up and immediately gets to the 2160p encodes of any 4K title that I play. This is not desirable since I think that my television does a better job of upconversion to 4K than TiVo and I want Netflix's 24p content output as a 24Hz signal.
     

Share This Page

spam firewall

Advertisements