Not able to get 4K on Netflix on Bolt.

Discussion in 'TiVo Bolt DVR/Streamer' started by dkreeger, Oct 23, 2015.

  1. Jeff_DML

    Jeff_DML Member

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    Mar 2, 2009

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    that is correct, youtube does not require HDCP2.2 for 4k but netflix does.
     
  2. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    I've been periodically checking the System info on the Bolt being used with my UHD TV. Sometimes it will show "HDCP 2.2" and sometimes it will show "not connected". I have been able to play the Netflix UHD content either way. But when the Netflix app froze, it seemed more likely to happen when it was showing "HDCP 2.2" than when it was showing "not connected".
     
  3. shupp872

    shupp872 Member

    87
    3
    Jan 1, 2014
    South Lyon, MI
    Interesting, did you verify that you were actually seeing 4k on the tv when the Bolt reported "not connected"? I thought it was confirmed that the bolt will pass 4k content through as 1080p if there isn't a HDCP 2.2 connection. If it really was displaying the UHD content at 2160, then i will worry less about the "not connected" message.
     
  4. aaronwt

    aaronwt UHD Addict

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    The Bolt was playing the Netflix 2160 encode and the TV was receiving 2160P. And it certainly looked like 2160P since if was more detailed than the unconverted 1080P encodes. I have no idea why the connection sometimes shows not connected and other times shows hdcp 2.2. I have the Bolt connected to a Sony speaker bar which has one HDMI input with HDCP 2.2. And then that goes to the ARC HDMI input on the Sony TV. Which has all inputs with HDCP 2.2 and HDMI 2.0
     
  5. mikeyts

    mikeyts Stream Warrior

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    Jul 10, 2004
    San Diego,...

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    Since at least yesterday I can't get it to play Netflix 2160p video. I have every output resolution enabled except 480i and system information says that it can detect HDCP 2.2. When I start playing a 4K title it switches output mode to 2160@24Hz and instantly goes to 1080 res but never ramps up to 2160p. The television is hardwired to the same switch and its Netflix app immediately jumps to 2160p (it apparently outputs 60Hz from streaming video apps which is why I'd prefer to use TiVo). YouTube is working perfectly for 4K content, even switching between 2160@24Hz and 2160@60Hz output as the frame rate varies between clips (a change my TV adapts to with almost no detectable delay or visual bobble).

    Rebooting doesn't seem to affect the problem. It was working nominally well a few days ago.
     
  6. Skotch116

    Skotch116 New Member

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    Nov 24, 2015
    I have the same issue. I verified in the system settings that my bolt is HDCP 2.2 enabled. Netflix never gets past 1080p while youtube does. Tried rebooting it, different inputs on the tv (even though they are all hdcp 2.2 capable), different hdmi cord, reloaded the netflix app on bolt, signed in and out of the netflix app. I'm out of ideas on how to fix this. I'm pretty sure its a tivo problem here since the tv's built in app works fine in 4k for netflix.
     
  7. aaronwt

    aaronwt UHD Addict

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    I had the same issue for a period of time last night. But it seemed to be some issue specific to the TiVo. Since I was able to get the 2160P encodes from my TV and my FireTV. Later when I tried the Netflix app on the Bolt it was getting the 2160P encodes.
     
  8. nandopr

    nandopr Member

    109
    2
    Jun 6, 2003
    Orlando, FL
    I am having the same problem. Netflix never goes beyond 1080p. Also, sometimes the screen (while changing resolutions ) change to a green color and stay like that. I thought it was my new Sony Tv.

    Now I know I am not the only one with the same issue.


    Sent from my iPhone using Tapatalk
     
  9. Koolice

    Koolice New Member

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    Oct 24, 2015
    came here to complain about the same issue. Watched Narcos up to episode 8 and the last two days it wouldn't do 2160p but the tv's built in app worked fine. tried all the things listed here as well. Clearly a TiVO issue.
     
  10. Powder_Burn

    Powder_Burn New Member

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    Aug 13, 2007
    Yep, I believe it's a Tivo Bolt issue as well. Two different outcomes tonight while streaming 4k Netflix titles off the same account.

    1) Netflix app via Samsung SmartHub on TV = automatic 4k Ultra content stream

    2) Netflix app via Tivo Bolt: 1080p only content. 1080p & both 2160 video outputs are enabled under Tivo menus.

    Setup:
    *Samsung JU-5500 (HDCP 2.2, HDMI 2.0)
    *Samsung HW-J650 soundbar (HDMI 1.4, connected via TV HDMI ARC)
    *Pearstone HDA-106 4k High-Speed HDMI to HDMI Cable with Ethernet
    *Tivo Bolt
    *Direct Ethernet connections to each individual component
     
    Last edited: Dec 4, 2015
  11. teeitup

    teeitup Member

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    7
    Mar 30, 2009
    I'm having the same intermittent issues with streaming 2160 in Netflix. I'm currently just using WiFi with the Bolt and assumed it was just a poor connection but see others with hardwired Ethernet also reporting the same issues. My Sony X10 has no issues steaming 4K Netflix.
     
  12. Skotch116

    Skotch116 New Member

    16
    0
    Nov 24, 2015
    I contacted tivo support and they were basically no help they said its not a tivo problem and to contact netflix.

    Has anyone tried doing a factory reset of the bolt? I might do that tonight to see if it makes a difference.
     
  13. mikeyts

    mikeyts Stream Warrior

    2,422
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    Jul 10, 2004
    San Diego,...
    Something else that I notice is that my Bolt is highly likely to forget my resolution settings and set itself to "2160@60Hz auto" after being rebooted.
     
  14. aaronwt

    aaronwt UHD Addict

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    I've seen mine reset to 1080P auto after a reboot a couple of times. But I haven't had it hang from an App in a few days so hopefully it won't be rebooted again except for a software update.
     
    Last edited: Dec 4, 2015
  15. mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    Still no joy on this issue for me. Netflix on TiVo Bolt changes the output resolution to 2160@24Hz for most 4K titles (2160@60Hz for the 30p El Fuente test clip), leaps immediately to the highest bit rate 1080p encode and stays there. The TV's Netflix app leaps immediately to a 2160p encode. Both are hardwired to the same router on 100 Mbps service from Cox. 4K YouTube continues to work perfectly.
     
    Last edited: Dec 6, 2015
  16. shupp872

    shupp872 Member

    87
    3
    Jan 1, 2014
    South Lyon, MI
    Same boat. My Samsung JS8500 netflix app immediately plays 2160p. The bolt no longer plays anything via netflix higher than 1080. It used to, but hasn't recently. I have tried all resolutions checked / unchecked in the bolt settings.

    Youtube works just fine in 4K.

    As does the TV apps for youtube, amazon, and netflix. I would surmise that something is up with wither the bolt, or the netflix app for the bolt.
     
  17. aaronwt

    aaronwt UHD Addict

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    Northern...
    I can't even get the Bolt to change the output resolution to 2160P any more with Netflix. After the several reboots yesterday I gave up. But today I tried some youtube videos and those played fine in 2160P. But Netflix is not going above the 1080P24 encodes and is not outputting above 1080P24 either.

    Of course like everyone else other devices are fine. No issues getting 2160P from Netflix on my Roku 4, FireTV, and internal Sony TV app.
     
  18. CallMeRich

    CallMeRich New Member

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    Apr 29, 2004
    Just want to add myself to the list! Any chance Tivo Margret could help us out??????
     
    Last edited: Dec 7, 2015
  19. ilovedvrs

    ilovedvrs Member

    357
    7
    Oct 20, 2004
    I also can't get it to work.
    I have paid Netflix for 4k.
    YouTube 4k works.
    My tv and HDMI cable is compliant.
    I see ultra hd 4 k listed.
    When I play"master of none"and click info I never see above 1080 on the information text.
    My Sony tv android tv Netflix application plays at 2160 with no issues.

    So this 4k bolt can't play either of the main 4k sources (Netflix/Amazon)....But all the old tivo got the other features I mistakenly overpaid for. What an ulgy device.....tivo, lower the price of lifetime and I won't be so hard on you.9 months to go ....
     
    Last edited: Dec 6, 2015
  20. aaronwt

    aaronwt UHD Addict

    23,623
    1,290
    Jan 31, 2002
    Northern...
    My Bolt is all over the place. This morning I still couldn't get a 2160P encode from Netflix, but the Bolt was only scaling to 2160P. I first un-selected the 2160P options and then when I re-selected them this started. This as become very annoying.
     

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