Does anyone know who at Tivo I can talk to, that can fix my channel lineup problem? I've had at least 4 people say they were working on this problem. It's a very simple fix, I filled out their lineup issue form (Report a Lineup Issue), I gave them all the info they needed. Yet, everyone stonewalls me, they say they "need more info" or they say they "fixed the problem", but noone ever actually did ANYTHING. The employees are purposefully not helping me, and sabotaging the company. I even called them on the phone and the lady said she'll personally followup on this issue to make sure it's resolved... then she just passed me on to one of the SAME employees that won't fix it, and they still didn't fix it. I'm tired of talking to Tivo employees that won't do their job! I use OTA, and I only have 8 channels in my area, so I've been manually entering recordings since I bought the Tivo one year ago. So I've been paying the $15 monthly service for NO SERVICE. My Tivo is just a glorified VCR, albeit with a hard drive instead of VHS tapes. I'd like Tivo to refund the last year of my service fees, but at the very least I'd like them to fix the channel lineup. What do I do??? I can't get anyone to help me. It's a real slap in the face because I've been a Tivo customer for many years. I'm considering just giving up on this company and quitting watching TV altogther. The Tivo company has gone EVIL.