Noone at Tivo will fix my channel lineup issue!!! Who can I contact???

Discussion in 'TiVo Help Center' started by peasant, Jan 19, 2020.

  1. peasant

    peasant New Member

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    Jan 19, 2020
    Does anyone know who at Tivo I can talk to, that can fix my channel lineup problem? I've had at least 4 people say they were working on this problem. It's a very simple fix, I filled out their lineup issue form (Report a Lineup Issue), I gave them all the info they needed. Yet, everyone stonewalls me, they say they "need more info" or they say they "fixed the problem", but noone ever actually did ANYTHING. The employees are purposefully not helping me, and sabotaging the company. I even called them on the phone and the lady said she'll personally followup on this issue to make sure it's resolved... then she just passed me on to one of the SAME employees that won't fix it, and they still didn't fix it. I'm tired of talking to Tivo employees that won't do their job!

    I use OTA, and I only have 8 channels in my area, so I've been manually entering recordings since I bought the Tivo one year ago. So I've been paying the $15 monthly service for NO SERVICE. My Tivo is just a glorified VCR, albeit with a hard drive instead of VHS tapes.

    I'd like Tivo to refund the last year of my service fees, but at the very least I'd like them to fix the channel lineup. What do I do??? I can't get anyone to help me. It's a real slap in the face because I've been a Tivo customer for many years. I'm considering just giving up on this company and quitting watching TV altogther. The Tivo company has gone EVIL.
     
  2. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Apr 6, 2000
    SF Bay Area
    Log into your Tivo.com account and on the left side there are all your lineup reports and results under one of them items.
    Did you even list the new frequencies listed under diagnostics when its tuned to those channels?

    Fixes are not magical and can take a few weeks.
     
  3. peasant

    peasant New Member

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    Jan 19, 2020
    Hi, thanks for your thoughts...
    Yes, I gave them ALL the info they needed, including the frequencies. The person I spoke to on the phone even said I gave them all the info they needed too. I understand the lineup fix takes 1-3 weeks, I tried to get them to fix it at least 5 times, and each time I had to wait ~2 weeks average for a reply. This all happened from Jan 2019--March 2019, that's when I gave up and have been entering every recording manually since then.
     
  4. shwru980r

    shwru980r Well-Known Member

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    Try rerunning guided setup with different zip codes that are adjacent to yours to see if you get better guide information.
     
  5. peasant

    peasant New Member

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    Jan 19, 2020
    Not a bad idea! I'll try that.
     
  6. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Apr 6, 2000
    SF Bay Area
    I had guide which was -3 hours behind, reported and it was fixed after a couple weeks.
     
  7. peasant

    peasant New Member

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    Jan 19, 2020
    I guess they like you! They don't like me though.
     
  8. NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    there's a lot more involved than a customer submitting the form and tivo making the changes, they need to verify the dma at your address, and receive permission from each individual station to update the info.

    since there hasn't been an update for any station, i'd say it may be a dma issue with your address, so it's time to get a supervisor involved, and you should follow up on the ticket number every 3 or 4 days.

    i know it isn't much, but it's the best suggestion that comes to my mind at the moment.
     
  9. notmyRovi-epg

    notmyRovi-epg New Member

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    Jan 23, 2020
    Anyone check to see if Rovi.corp api is being overwhelmed??? is it a cyberattack?
     
  10. Mikeguy

    Mikeguy Well-Known Member

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    o_O
     
  11. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    11,876
    966
    Apr 6, 2000
    SF Bay Area
    smh
     
  12. peasant

    peasant New Member

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    Jan 19, 2020
    Update from Original Poster:

    2/3/20 I called and cancelled my service, since I wasn't getting any. The phone rep offered me $6.95/month instead of the $14.99 I've been paying. Geez, wish they'd have offered me that a year ago since I've had no service all this time. She asked some other "department" if they could give me a full refund... NOPE! No soup for you peasant! Tivo corp believes in the philosphy -- the corporation is always right and the customer is always wrong! Tivo corp made TOO MUCH MONEY so now they don't give a damn about their customers. So much for capitalism... at some point the owners sell out to some other corp that is too rich to care. The "other department" / supervisor said I can't get a refund because ~"...I didn't respond when they emailed/contacted me back". OMG -- I had FIVE cases going over many months, I emailed them back diligently, I called them on the phone, I was told by the phone person that I did everything correct and gave them all the info they needed yadda yadda etc etc, I'm a VERY thorough and competent and organized person, I kept logs of everything, I still have ALL of their emails, I can prove they were 1000000000% negligent in every way, yet that's what they do -- they turn the tables and point the finger at ME and blame ME with some lame accusation which is 180-degrees opposite of the truth. Liars. Well, the sabotoging employees are happy now, they got rid of another customer for life, congratulations, one step close to going out of business and they'll be out of their jobs as well. Tivo has a SERIOUS employee problem -- their employees are sabotaging the customers like me. And the phone reps are not given any power to do what they feel is the right thing to do, and the managers/supervisors are complete idiots when it comes to business. Instead of actually spending FIVE MINUTES to fix my problem, and give me SOME kind of apology refund, now they lost all my business for life. LOLOL

    IDK about everyone else, but I'm seeing an increasing trend in big companies that HATE their customers. This is some really bad disease running around in big companies like this. Very bad people running this company right now. The employees must really hate this company to be sabotaging customers, that's just AWFUL. But the owners are on a yacht in Monaco or wherever, and they don't care. Noone takes any PRIDE in doing a good job and making their customers happy anymore. Noone cares about anyone else anymore. It's all just rotting through and through. I noticed on my Premiere 4 it's really running the same old Series 2 base code, underneath a partial new HD menu skin. And there's still quite a few bugs too. I can see that noone really cares with the products too.

    Well, I know everyone needs some kind of DVR to watch TV, since it's literally about 50% ads and various offensive crapaganda... when I see an actual TV ad like a car company or some other furniture sales store or whatever it's a relief, compared to the nonstop poison er I mean hypnotic brainwashing drug pushing "ads", and in my local area our local "news" show advertises their show about 10 times an hour on every single channel lol, OMG they are literally the worst news coverage in the world -- my state is melting down with epic problems that many of our senators & reps are actually WALKING OUT of sessions because the laws trying to be passed will DESTROY our state's economy forever, nevermind destroying our free/clean energy hydro dams and other terrorist activities ... but NOT A PEEP on the TV news show! Not a word about what's really going on! Just cat stuck up in a tree stuff... and nonstop weather... by the time you finish watching the weather show, the weather has already changed dramatically. OMG. Total fraud on the people. Keeping the people uninformed since 1977. Wow. Anyways, so I understand all you peeps still want to keep your Tivos, I understand, but as for me, I'm only one person, but I'm voting with my consumer dollars to boycott this horribly run company. I loved the OLD/ORIGINAL Tivo company, but not this new one.

    No matter what we endure in this lifetime, just be good people okay? As long as you're a good person and don't hurt anyone else / cause suffering to others, then you're MOVING UP, and things will continually get better for you. Even if you have some bad things/bad karma to deal with in this lifetime, things WILL get better for you, and for all the BAD people things will get WORSE. There's a record being kept of all of our deeds, on some spiritual level that we can't understand as human beings. So, I salute all the good people. Say no to all the stupid negative programming shows out there with crapaganda -- it's all scripted to brainwash you... just be discerning and only watch the good shows... even some of those slip in a little hypnotic suggestion now and then but just ignore it and think for yourself. Peace out.
     

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