Hi, I think I put this in the right forum, and I did a few searches before posting but couldn't find any solid answers to my question(s) other than some less-than-clear support articles from Tivo. I've had Tivos since about 2004 but haven't had to change hardware for close to 10 years now (I may be off in that math, but it's been a LONG time). My Roamio recently died so I started down the path that I went down last time and bought a new Bolt VOX 500GB from Best Buy with the expectation that I could go through the same process I did last time and just change the TSN online and be good to go. So mistake #1 was not reading through all of Tivos current plans and policies before buying the Bolt. It seems like they might have removed the option of buying this particular hardware outright and paying monthly with no commitment and also no more multi service discounts (this is Tivo #3 in the house). I'm looking at their support article here: https://support.tivo.com/articles/Essential_Summary/TiVo-Payment-Plans-and-Policies So my questions are as follows: 1. They have certainly made things more complicated to understand, so have I interpreted all of their tables and model numbers correctly in my conclusions above (min 1 year commit, no multi discount)? It looks like my "best" option for this unit may be an annual plan that puts me at about twice what I currently pay for the dead Romio ($6.95 since it was an MSR unit) per month. 2. Has anyone been able to get CS to swap out an older DVR for a Bolt on their account? Their support article says to call CS, but then also says it isn't supported. Not sure why they'd want you to call CS if it isn't supported so I thought I'd ask. 3. More of an observation than a question, but it looks as if Tivo's policies and pricing has turned for the worst over the past handful of years. I'm going to spend tomorrow looking at my DVR options with COX cable as the Tivo isn't obviously the better value or user experience like it used to be when compared to the cable company. I am posting here before calling CS because I started my task of activating the Tivo after their CS was already closed for the day, and I figure any expert knowledge I can get from this group may help me on the phone with them tomorrow. Thanks!