No Successful Daily Call for 3 weeks

Type nic_config_tivo at the telnet prompt and the menu options returned then let you see whether your Tivo is getting its data from the network or by a dialup call.

Nobody seems to have reported any issues with the daily call by network lately. The significant problems have all been with dial up of one kind or another.

 

I had an issue with my TiVo not dialing up (over phone) I do have a cachecard, but I use dial-up for daily call, it had not called for about 3 weeks, and was giving messages that it was running out of EPG. I forced a daily call, which seams to have cleared it and it now calls up daily. Hope this helps.

D

 

Well you could obviously change the daily call type to phone and see if Tivo can then call up succesfully on the phone line. Then try changing back to network and see if anything has changed making the call that way. This is the easy no risk option.

If it still stubbornly refuses to play ball on making the call on either phone and/or network then try re-running Guided Setup on to a different program platform source to the one you are on "eg. if on Freeview change to digital satellite" or vica versa. And then after successfully completing Guided Setup reboot the Tivo both through the menus and another time by pulling the power plug. Then run Guided Setup back to your original platform and reboot again a couple of times through the menus and pulling the power plug, again only after all the indexing from running Guided Setup has completed.

Only trouble is if it can't make a call at all during Guided Setup (it ought to be able to though as Guided Setup resets various things on the Tivo) it will get stuck and require some kind of Emergency Kickstart procedure to get it out of this. This could also mean you potentially losing all your recordings if the worst came to the worst though and the Tivo changed to its backup operating partition.

Before you do any of that though can you definitely ping to the Tivo from your PC and if you telnet to the Tivo and run nic_config_tivo the gateway is definitely the internal IP address of your router on your local network?

 

Go to 'Phone Connection' -> 'Make daily call'

D

 

These threads may help a little on the no call connection problem. Note that some of the posts in the thread are by our cousins from Across The Pond, although others are by UK forum members.

See www.tivocommunity.com/tivo-vb/showthread.php?t=141715

and

http://archive2.tivocommunity.com/tivo-vb/showthread.php?postid=2432845#post2432845

I'm beginning to wonder if I shouldn't have a suggested a Clear and Delete everything, although that's equally drastic as it means losing all your shows and thumbs (which Guided Setup doesn't require so long as it completes ok).

I suppose an obvious next port of call would be to try connecting your Tivo to a different phone. Also you could try reverting to network access (as you will still have Telnet access and so can run nic_config_tivo again) and then try connecting the Tivo to a router on another broadband network (after altering the network gateway appropriately in nic_config_tivo for that router's IP address).

 

Hi,

The default gateway that tivo is using 10.0.0.138 is not a default ip for a router, are you sure that your routers IP is set as 10.0.0.138?

 

I changed phone supplier a few months back...from BT to cable (not Virgin)...

My sky box refused to dialup and I was in danger of paying for multiroom as 2 subs.

After much messing about I found that Sky box dials 1470 before the number (as nearly all do) and my cable phone line didn't like it. I removed the prefix and all works fine.

I mention the above to hint that maybe your phone supplier not being BT (assuming it now isn't) could be the issue with the dialup side of the issue.

How about running a phone extension to a neighbours socket (if they are on BT) for testing?

 

Can I ask what the cable company is. I was under the impression that other than the IOW the only cable company in UK was Virgin. I stand to be proved wrong.

Sorry for taking thread slightly off topic

 

As WebAgents says his location is North West England, I'd guess he's in Humberside where Kingston Communications run the telecoms network.

 

I thought Humberside was in North East England.

 

Exceedingly good point. I'm just off to buy a compass.

I'll skirt over the fact that I'm from the North East...

 

Pete is that now not far from London like it appears Macclesfied has now become

 

Smallworld Media - which was Wight Cable - which was IOW cable...IIRC

Averaging 12-13mbps