No sound while recording from VCR

Discussion in 'DVD TiVo Units (Archive)' started by jeff107, Nov 27, 2006.

  1. vruss

    vruss New Member

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    Jan 12, 2007

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    I just posted a thread before seeing this one.

    I have the same problem with my Toshiba RS-TX-20. Obviously, there is a SW update issue and I feel TIVO should get it fixed ASAP. Someone did not do a very good job on testing and QA before issuing the update causing all the problems.

    VRUSS
     
  2. boyumz

    boyumz New Member

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    Jan 12, 2007
    I am having the same problem as all of you with my Humax. I think it's ridiculous that this conversation has been going on for 6 weeks and still there is no solution!! Come on, I paid for this box and I'm paying for a service. I'm not receiving what I paid for. Tivo, wake up out there!!!!
     
  3. Jim20879

    Jim20879 New Member

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    Jan 15, 2007
    I have the same no sound issue while recording from VCR using the front inputs on my Toshiba RS-TX20. I made numerous calls to Toshiba trying to troubleshoot the problem. They finally told me I would have to send it in. $65.00 + $25.00 postage later I got it back with a copy of 9 pages of this Tivo Community Forum. From the sound of it it's been a known software upgrade problem since Thanksgiving. I sure wish Tivo would have let someone know at Toshiba. What a waste of time & money for all the others who spent the money to send it in. I just wish I'd known about this forum sooner.
     
  4. bugeater

    bugeater New Member

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    Jan 24, 2007
    I just bought a brand new Toshiba RS-TX20 and tried to record something to the DVR using the front panel A/V connections and encountered the same "no audio" issue. I'm glad I found this board because I thought I had a defective unit or something. I hope the tech guys at Tivo can fix this problem soon. In the meantime, I guess I'll try and record to the DVR using the connections in the back of the unit. It is rather inconvenient, though.
     
  5. itwasme

    itwasme New Member

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    Oct 23, 2005

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    I have a Humax DRT-800 and it is also running 8.1 but there is no audio from either the front or rear connections and yes they did work before. Hope TIVO gets moving on this fix.
     
  6. animals

    animals New Member

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    Sep 25, 2002
    Good day fellow Tivo owners. So, after about 4 months now of not being able to utilize my front composite inputs i decided to place a call to both Humax & Tivo to 'vent' my frustration in a professional, knowledgeable way. I first contacted Humax, the technician LAUGHED when i told him my issue, i requested immediately to be transferred to a supervisor and elaborated on the technicians poor customer service etiquette. I was then informed (correctly) that Humax is the manufacturer and that Tivo is responsible for the software of the devices. No problem i stated, i'll call them. So, after about a 10 minute run around with that stupid automated system i finally got an agent. I took about 5 minutes to explain our issue, and the concern i had with the timeframe thus far and still no resolution in sight. The Tivo agent, who was great during our call, acknowledged her inability to address the situation, and asked if i wished to speak with a supervisor, which i gladly accepted. The supervisor was very understanding and documented all that i had to say, inclusive of my frustration regarding the inability to utilize the device as intended. The supervisor brought on a techie/engineer who is "involved" in researching/addressing the issue. Unfortunately, they were unable to give me a timeframe, nor are they able to revert back to a previous build that allows the functionality to return. The supervisor did open a case and i am to receive bi-weekly updates regarding progress. I did mention that a Tivo Rep. presence here would help keep us informed, but no word on how official that presence will be. I did mention that i would post the case number for those to associate to, as (hopefully) once Tivo sees the number of owners affected, might influence them to expedite a resolution. Send emails and/or call Tivo regarding your front inputs no longer functioning correctly and refer to case 6092577, maybe we can get this addressed soon. Please remember that those you are speaking with can't do much, treat them professionally and kindly, as no one likes a loud, boisterous, rude person.
     
  7. rickydee

    rickydee New Member

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    Nov 21, 2006
    Reading your post today reminds me of how I felt back in November when this first happened and I was able to discover what the real culprit was, namely the software. Its been over 2 months and I haven't seen any progress on this issue, in fact, I'm really disappointed to see the some users sent their units back for repair after speaking to TIVO customer service which should never happen. TIVO could have at least directed their support folks to admit and warn about this issue so no one needlessly spins their wheels.

    What incentive does TIVO really have to quickly address this issue? Other than alienating a select few customers who used this feature, they seem to not even care since they can't provide any real answers nor a solution time frame. This lack of response reminds me of the person who sued Dell when they lost his laptop because until suit all Dell provided was a breaucratic "run around." Its not the front line folks at TIVO that are the problem, but rather the decision makers in management somewhere who have apparently decided it isn't important to address this issue promptly.

    Sad stuff!
     
  8. SoftwareJock

    SoftwareJock New Member

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    Apr 8, 2006
    I observed the problem of no audio while using the Composite A/V behind the FRONT panel of a Humax DRT 400. My TiVo is running software version 8.1-01-2-595.

    As a workaround, I connected my VCR output to the TiVo REAR input connectors to copy a VHS video to the TiVo (& then I burned it to a DVD).

    The first TiVo representative I spoke to earlier this week said she never heard of the problem, & she suggested I contact Humax.

    I asked to speak to someone in the billing department to request a credit on my account.

    The billing representative said he never heard of the problem, & then he connected me to a supervisor.

    The supervisor said he had heard several reports of the problem & acknowledged that it was related to software. He said a software update was coming "in the spring."

    I did get a credit on my account!
     
  9. Shepperson

    Shepperson New Member

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    Dec 12, 2002
    It seems Tivo just doesn't care about customer service; not the first time I've noticed that! They issue a messed-up update that removes functionalility we've paid for, then deny it, then admit it but say it may be fixed sometime undefined. Makes Microsoft look warm and caring ..
    Having said that, there is a cheap(ish) workaround for those of us whose units still record Ok from the back connectors. RadioShack (and others) sell simple, cheap, mechanical switches for composite cabling.

    Cable both your normal input and the VCR to the back of one of these swtiches, and cable the front to the rear of the Tivo box. When recxording from VCR all you have to do is press a button, then (please!) remember to switch it back afterwards to record your normal programs.

    The workaround is only slightly annoying; the Tivo attitude (and that of their sycophants who will hear no criticism of Tivo) sucks more.
     
  10. CuriousMark

    CuriousMark Forum Denizen

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    Jan 13, 2005
    SoCal
    I was hoping 8.1a would include the fix for this, but unfortunately it doesn't. I just tested and still see the problem with 8.1a. It appears we will have to wait for the bigger spring update for this. TiVo did say that 8.1a was just for the TiVo ToGo transfer issues and Amazon unbox, but I had hoped that the fix for this would have crept in too. It appears this fix covers exactly what they said it would. Bummer :(

    I am sure we are all hoping the next update comes fairly soon.

    CuriousMark
     
  11. mailman

    mailman New Member

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    Mar 5, 2007
    I have been having this problem also, originally called Humax , was told it was a software issue and Tivo would correct in about two weeks, well two months have gone by and no fix. So I called Tivo to see about it, they said they never heard of such a thing and it was a Humax problem, called Humax and they sent me here to this forum to prove it wasn't their problem after demanding a replacement unit, guess they were right but now I can't even get the rear ports to work to record from my VCR, recorded for about 10 minutes then ' lost signal' tried re hooking everything and it worked again for about 10 minutes, now I can't get it to get any video or audio front or back. So am I to understand that this is only the composite video ports not the S-video ?
     
  12. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

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    Jul 26, 2005
    Woodside, CA
    We understand you are frustrated with the current situation and we do have it resolved in the next regularly scheduled software upgrade. The upgrade you recently received, 8.1a, was a patch that was worked on to fix the problem with interrupted TTG transfers. Unfortunately there was not room in that schedule to include any other issues.

    As a part of that rollout, I will be doing what I can to ensure that DVD platforms receive it as soon as the CS Ramp finishes.

    For those who don't know, a CS Ramp is where we release the software randomly to a small number of units for the first week to see what the effect is on the call centers and to see if any unexpected issues arise. We then increase the number for the second week and evaluate further. Once we feel safe about it, we then start releasing to the rest of the population in measured amounts so we don't overload the servers. As such, rollouts to all Series2 units can take several weeks but usually includes a priority list for those who want it sooner. 8.1a did not follow this pattern because it was released to a smaller portion of the population (broadband enabled).

    Again, I will try to put all DVD platforms into the earliest part of the rollout when CS Ramp concludes.
     
  13. CuriousMark

    CuriousMark Forum Denizen

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    Jan 13, 2005
    SoCal
    You must have gotten an untrained or poorly trained representative who should have known better.

    Now that sounds like different problem altogether. This is a front port only problem to the best of my knowledge

    That's how it is for me. S-video front and rear work fine, as does the firewire port.
     
  14. mailman

    mailman New Member

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    Mar 5, 2007
    I must admit I don't know much about what I'm trying do, this is only the second time I've try to transfer from VHS to the Tivo unit. The first time after having to pull the unit out for the entertainment center to get to the back ports, I accidently loosen other connections but finally figured out what was wrong and did eventually get the transfer done, this time I managed to transfer a portion of one VHS tape but when I tried to do another I couldn't get it to do anything, checked the other connections and they seemed to be fine. The unit seems to be real sensitive to being pulled in and out of the cabinet, not alot of room to work with and I'm don't really know much about how the whole thing is set up. Bought a whole new system, HDTV, Tivo and Surround last year about this time and it was installed by Best Buy, works fine recording TV and absolutely love it but when I finally got around to trying to transfer old VHS home movies to DVD it's been nothing but a pain in the ass. Will wait for the promised patch and try again as the warranty of the unit has now expired ( of course )
     
  15. mailman

    mailman New Member

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    Mar 5, 2007
    Thought I'd bump this thread up to see if there's any news on this issue, any updates yet ??
     
  16. CuriousMark

    CuriousMark Forum Denizen

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    Jan 13, 2005
    SoCal
    Just check back here once a week or so. When the CS ramp that Jerry mentioned above starts, there is likely to be a post from someone saying they got an update and asking what it was for. That will be your first clue that the fix is only a couple of weeks away for the rest of us. I haven't seen that yet, and don't know when it will start, so all either of us can do is keep our eyes peeled. Jerry and company need to take their time to make sure they don't create new problems with the next roll out, so if it isn't right away, at least it is for the best reason.

    Mark
     
  17. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,555
    37
    Jul 26, 2005
    Woodside, CA
    I finally have some good news. The new software carrying the fix for this issue is available and the priority list is now up at www.tivo.com/priority!
     
  18. Alessan

    Alessan New Member

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    Feb 23, 2002
    my front no longer works, but my rear does, i added for the pirmory list and we will see.
     
  19. CuriousMark

    CuriousMark Forum Denizen

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    Jan 13, 2005
    SoCal
    I have 8.3 now and tested my front panel connectors. They are working well again.

    Thanks TiVo, I may not have used that feature much or often, but it is great to have it back for the next big family gathering.

    CuriousMark
     
  20. bugeater

    bugeater New Member

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    Jan 24, 2007
    How did you get the update so fast? I put my service number on the priority list the day it was announced on here and I've still yet to get it. I know they say it can take up to three days, but you got yours within hours. Did you manually connect for the update or did you just wait for your Tivo to update itself? Also, do you have to reboot in order for the new update to take effect?
     

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