No sound while recording from VCR

Discussion in 'DVD TiVo Units (Archive)' started by jeff107, Nov 27, 2006.

  1. miketx

    miketx Active Member

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    Sep 22, 2005
    Add another interesting bug (I have a Humax DRT400):

    I was recording from my rear inputs today (didn't try the front...didn't even know there was a problem). I recorded two items from my VCR, no problem. Then on the third, before it was done counting down from 15 secs, I said "STOP". The Tivo said ok, and I thought all was well.

    Not quite.

    Now I had a message on the screen that said "Recording from VCR until XX:XX, press STOP to STOP recording"......ok, so I pushed STOP again. The screen said OK......but I continued to get the message.

    So I waited until XX:XX time, just in case, and the message is still there. I can't access my main menu or anything. The Tivo seems to be cruising along, recording new programs, but i can't access anything.

    Absolutely, definitely a software bug...no doubt about it.

    Ok, so next stop is to pull the power cord to see if everything resets.....

    Mike
     
  2. CuriousMark

    CuriousMark Forum Denizen

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    What I meant was that audio is good when the video source is S-video, the audio only fails when the video source is composite. I suspect the 1394 is also good too, but haven't tested it yet. I think I will, just to cover the bases.

    Sorry for the poor wording, I was testing various combinations of video and audio with different choices in the setup menus. I was hoping that by picking S-Video input, but really feeding it composite, I could fake it into working. Unfortunately that didn't work.

    CuriousMark
     
  3. CuriousMark

    CuriousMark Forum Denizen

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    I have independent confirmation that it is a known issue at TiVo and that it will be worked on.

    If you call support, call first thing in the morning, the wait times are usually very short then.

    CuriousMark
     
  4. windracer

    windracer joined the 10k club

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    Not sure what you mean by that ... 8.1 was just released a few weeks ago!
     
  5. CuriousMark

    CuriousMark Forum Denizen

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    If memory serves 7.3.1 was back in August or September. The updates appear to be quarterly or thirdly (is that a real word?). Based on that, we should expect a fix by somewhere around March. However, if it is serious enough, TiVo could rush out a quick fix sooner.

    CuriousMark
     
  6. windracer

    windracer joined the 10k club

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    Right, we can hope for an 8.1a ... they've done that before.
     
  7. pan4life

    pan4life New Member

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    Sep 20, 2006
    Want this to be fixed soon....I have a cable company DVR im trying to send back but there are some shows on it my wife MUST keep and the method of choice is record into the Toshiba, via front inputs. Fix fix fix!
     
  8. CuriousMark

    CuriousMark Forum Denizen

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    Does the cable company DVR have S-Video out? If so, use that, it will work fine.

    CuriousMark
     
  9. pan4life

    pan4life New Member

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    Sep 20, 2006
    Maybe, I will check, thanks.
     
  10. karllu

    karllu New Member

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    Dec 11, 2006
    My Toshiba RS-TX20 also has the same kind of 'no audio' problem starting yesterday. There is no sound from both the front or the rear input with either S-video or composit input while the video is displayed properly. I guess my unit might just receive the software update (version 8.1-01-2-565) the day before yesterday. I did not keep track of the software update history. Is there one in the unit or Web site that I can check?
     
  11. CuriousMark

    CuriousMark Forum Denizen

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    That is odd, most of us with the problem only see it on the front and only with composite inputs. S-video front and back work fine. Did you try a restart? Did you connect direct to the TV to make sure it is not the source?

    CuriousMark
     
  12. karllu

    karllu New Member

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    Dec 11, 2006
    Yes, I had restarted the unit many times with the same result. The video came through the rear S-vedio or composite works just fine but there is no sound recorded with the two audio (red/right and white/left) channels. The soud came out okay when I had the same source plugged directly to the TV.

    My wife is pretty sure the unit was working fine just a couple days ago. She transferred her recording from her Sony camcorder to the Tivo with the front composite connections almost daily.

    The FireWire port in the front does still work with digital audio and video feed. I had got a new cable for her tonight and showed her how to make the connection between the unit and the camcorder. The FireWire port on my unit has not been as reliable as the analog ports. It might be software related. I would prefer one simple cable to three.

    What is the version number of your TiVo? Before version 8.1 I think it was running version 7.3.
     
  13. CuriousMark

    CuriousMark Forum Denizen

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    My Humax DRT-800 is running 8.1

    I get sound and video with S-video inputs, but video only when using the front panel connectors and composite video input. Rear connectors work with everything.

    CuriousMark
     
  14. wfkman

    wfkman New Member

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    Jan 15, 2004
    I'll call tomorrow am to register urgency to hurry up fix for front input failure. I encourage all dvd burners to unite against Tivo procrastination on this issue. Their track record with supporting Macintosh users is not encouraging. They haven't even begun to tell us they "are working on the problem" yet, and Mac fans have been hearing that for years, with no results.....
    I'm afraid to use the rear inputs for vcr recordings, ie; switching between recordings and the cable box, because if they stopped working.........
    Please...everyone, call...Don't sit and wait!
     
  15. cato2

    cato2 New Member

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    Dec 19, 2006
    My wife and I purchased a Humax DVD Recorder with TiVo service last August and have been very pleased with the Humax and the TiVo service until a few days ago. My wife had been transferring her library of shows on VHS tape to the hard drive on TiVo and then back to a DVD. She used to listen to the shows while they were recording to the TiVo hard drive. And then, NO SOUND!!!! We join the unhappy crowd in this thread and urge TiVo to fix their software with a patch. We know they can do it if they wanted to do it, NOW. We have tried calling TiVo to report this problem but haven't had the time so far to wait in line to talk to someone. But, we will when we get some time to put into this. I guess that's all we can do for now -- but if TiVo doesn't fix their software responsibly and in a timely manner, we will investigate other services that are out there. TiVo shouldn't take us for granted!!!!!
     
  16. pan4life

    pan4life New Member

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    Sep 20, 2006
    Unfortunately it's just not ENOUGH of a problem for them to care. Not that many people use the feature all that often. If they got flooded with calls it'd be fixed right away. I happen to be one of the lucky ones because my source device has s-video as well.
     
  17. karllu

    karllu New Member

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    Dec 11, 2006
    It is the sound that having problem. Not the video part. Both s-video and composit feeds from front or rear are working. The digital sound and video from firewire is also working.

    I had requested a software download to my unit a week ago from TiVo's support site. The site said that it might take up to three days to download. As of tonight the version number is still as before, 8.1-01-2-565. And of course, no sound.
     
  18. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

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    Jul 26, 2005
    Woodside, CA
    I want to confirm for you all that we are aware of this issue and the engineering team is looking into it. We apologize for any inconvenience, and would like to point out two workarounds to this issue that will allow you to record from your camcorder:

    * If you have the option, please switch to S-video or Firewire for your camera input.
    * If not, you can connect to the rear composite ports, temporarily disconnecting your set top box if you have one.

    I'd also like to point out that we're about to enter the busiest time of the year for our call centers, and while we're aware of this issue, there is nothing additional that our support folks will be able to tell you about this issue. Regarding timing for a fix, we typically aim for three software releases each year, and would hope for this to be resolved in our first release of 2007.
     
  19. Chester_Lampwick

    Chester_Lampwick Well-Known Member

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    Hamilton,...
    Thanks Jerry, I appreciate your candor.
     
  20. kzamora

    kzamora New Member

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    Oct 28, 2005
    Hi all,

    Its been over a month since my last post. Since then, I've had another unexpected failure - My DV input (aka 1394/firewire) quit working. By that, I mean I see no video from the camcorder when I try to transfer the recording. You can see that the camcorder is being commanded to "Play" but the video doesn't appear on the TV like it used to. Again, it was working after Thanksgiving but stopped sometime in December...(maybe mid december?..don't remember). I didn't write down what the s/w upgrade release number
    was on Thanksgiving but mine says 8.1-01-2-565 on my Toshiba (as of 1/7/07).

    This failure looks to be a s/w problem too but I can't easily relate it to a servive upgrade like I was able to on Thanksgiving. Please let me know if anyone else is experiencing this problem.
     

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