No sound on TIVO Bolt

Discussion in 'TiVo Help Center' started by Craig in EC, Sep 16, 2018.

  1. Craig in EC

    Craig in EC New Member

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    Sep 16, 2018
    I lose audio when I pause a TV show, play a recording, or try to stream from Prime Video. Turning on TIVO and TV for live TV- audio works fine. I have changed HDMI ports on TV without resolution. I have rebooted Bolt with no improvement. When I switch back to live TV from recording or streaming, sound is gone. When I turn off TV and back on- usually still no sound. Sometime later, live TV has audio again.

    Would appreciate any suggestions. Thanks.
     
  2. sstudulski

    sstudulski New Member

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    Mar 11, 2003
    Similar problem here. However, rebooting the Bolt does bring back the sound for me. An additional problem for me is that I cannot reboot through the interface. I go to Help -> Restart Box and press OK and nothing happens (nothing also happens if I press the right arrow). I have to manually unplug the Bolt to get it to reboot. Very frustrating.

    I tried the solutions mentioned in the following link, but only rebooting works for me.
    No sound. Tivo bolt
     
    Last edited: Dec 9, 2018
  3. Markus57

    Markus57 New Member

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    Mar 13, 2015
    I've experienced this on a Roamio with the new UI interface. I found going to Settings>Audio and toggling from Dolby to PCM brings the sound back. Then toggling back to Dolby, it works for a day or 2 until it happens again.
     
  4. sstudulski

    sstudulski New Member

    17
    0
    Mar 11, 2003
    Thanks for the suggestion Markus!

    I tried the toggling from Dolby to PCM and back, as well as the other techniques discussed here:
    No sound. Tivo bolt
    but none of them worked for me (other than a system restart) :-(
     
  5. Mikeguy

    Mikeguy Well-Known Member

    24,192
    7,630
    Jul 28, 2005
    I get a variation of the sound issue with my Bolt on TE3 (I believe it happened on a Roamio as well): I get a burst of static sound (it may be caused by my pressing remote buttons too quickly for the box) after which I lose TiVo sound effects. The fix is the above: going into the sound settings, switching from PCM to Dolby (I'm a PCM guy), exiting all the way out of settings (I just go to the regular TV screen), and then repeat, switching back to PCM. In my testing with this, I have to fully exit out of the TiVo screens (or at least out of the settings screens).
     

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