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no signal on OTA channel

Discussion in 'TiVo Roamio DVRs' started by shmelvin, Jan 25, 2018.

  1. JoeKustra

    JoeKustra in the other Alabama TCF Club

    12,028
    1,514
    Dec 7, 2012
    Ashland, PA...
    Looks like you have some changes.
    "
    Weigel Broadcasting agreed to acquire KFFV and KVOS-TV, along with KAXT-CD and KTLN-TV in San Francisco, in a $23.2 million deal on October 18, 2017. The sale was closed on January 15, 2018, with KFFV and KVOS now under Weigel ownership.

    On January 17, 2018, Weigel terminated KFFV's carriage agreements with the networks aired under OTA ownership, and switched to a near-duplication of KVOS' services, with MeTV replacing Evine on channel 44.1, Movies! replacing Azteca América on 44.2, and AAT replaced by H&I on 44.3 (AAT moved to KUSE-LD4). Azteca, Cozi TV, and KBS World have yet to find new channel locations in Seattle.
    "
    Since it is supposed to move to ch 16, keeping up will be a challenge.
     
  2. shmelvin

    shmelvin New Member

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    Aug 25, 2017
    OK I am beginning to get somewhere now....Tivo categorically told me this is not their problem it's the broadcasters problem. So I called the broadcaster "Weigel Broadcasting" in Chicago. Apparently I am not the only one with this issue, they told me that they have had numerous complaints about this situation and they claim it is 100% a Tivo issue and Tivo knows it but has chosen at present not to respond. Weigel Broadcasting tell me it is a software issue at Tivo that needs to be updated, and as I keep saying (to Tivo) if I can get the channel on my TV then obviously the channel works!
    I firmly believe this is a Tivo issue, and hopefully someone from Tivo reads this and will get off their asses and do something about it.
     
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

    12,028
    1,514
    Dec 7, 2012
    Ashland, PA...
  4. V7Goose

    V7Goose OTA ONLY and Loving It!

    1,012
    190
    May 28, 2005
    New Mexico...
    Yup, that's the proof.

    It seems like your issue is almost exactly like what happened here at the end of 2016 when Telemundo bought the licenses for one of our local broadcasters that used to handle Fox. TiVo was intransigent with me, too, when I insisted they fix it, but eventually we got it fixed.
    They can, and DID finally take care of it.

    The best I can advise is that you repeatedly fill out the online form to request a lineup change (that bypasses the morons at customer support and goes directly to the team that can fix it). The form does not really have the specific format for this problem, but fill it out as best you can, then type EVERYTHING you really need to say in the comments. Monitor the open problem on tivo.com, watching for any change in status or request for additional information. If they close the problem without fixing it, update the old one with a nasty comment about their refusal to do their job, then submit a new request again! And do remember to make a note of the problem number you see in the confirmation after you submit it - that is the only way you can follow up on it.

    THIS is the correct link (do not use the customer support link posted earlier):
    Report a Lineup Issue
     
    Last edited: Feb 14, 2018
  5. shmelvin

    shmelvin New Member

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    Aug 25, 2017
    Here goes nothing....

    Thank you for contacting TiVo Customer Support. We have assigned Case Number 07723988 to your support issue. We are actively working to resolve your support request and will have more information for you as quickly as possible.
     
  6. Bucket73521

    Bucket73521 Member

    54
    3
    Apr 29, 2017
    I've had a lineup issue with To Be Announced in the guide. Can't get it resolved. I bought the Roamio OTA April 2017. Now almost a year later not fixed. In October a repack was preformed and several channel frequencies were changed. Some channels has the lineup and a very strong signal with no video or audio, on the wrong frequency. A strong signal and video, audio, but no lineup. My FOX channel is display channel 18.1 and I receive signal from two translator towers. The tower in LOS six miles at 295 degrees is K32IC frequency 32 with the lineup. The other tower thirty miles at 250 degrees K20JB frequency 20 also has the lineup. But the sub channels, 18.2, 18.3, 18.4 don't have the lineup on frequency 32. They do have the line up on frequency 20.
    I live in southwest Oklahoma, very flat no mountains, or trees. I'm not a tech, but I know from TVFOOL and RABBITEARS.INFO the tower six miles has the display channel 3.1 NBC with a frequency 25, 43, and 29. Frequency 25 has never had video, audio, but 43 did until the repack. I had the lineup on channel 3.1, 3.2, 3.3, 3.4 with video, audio, on frequency 43. After the repack the frequency changed to 29. I contacted tivo support and they added K43KS29-D but no lineup. Channels 3.1 and 18.1 with sub channels are translated from the same tower. The frequencies that don't have any video or audio also show very strong signals.
    Shmelvin have you tried going into the signal strength and see if some of your channels have video, audio? I ask this because I get several display channels that are the same with different frequencies. Good luck getting support to do anything. I've had at least fifteen case numbers in the last year.
     
  7. shmelvin

    shmelvin New Member

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    Aug 25, 2017
    Here's my latest salvo with the idiots at Tivo...

    Hello S

    Thank you for providing your account information so we can assist you with your concerns. This is to inform you that I will be your point of contact to address your concerns in case 07738644. I will be contacting you on today 02/23/2018 at 02:00 PM – 04:00 PM PST so we can discuss this further.

    Sincerely,

    Teri
    TiVo Customer Support
    Monday - Friday 8:00 a.m. - 5:00 pm, Pacific Time
    www.tivo.com

    I have called him repeatedly and all I get is a voicemail loop and no return call. then to add insult to injury they told me they could not send an RGA label as they were having technical difficulties so they sent me a barcode and told me to take it to a fedex office and they would scan it and print a label....WRONG....the fedex office said they do not do that I would need to provide a proper label. Can you imagine how pissed off I am after schlepping all over town just to find out these clowns are as usual clueless....I TRULY HATE TIVO
     
    videobruce likes this.
  8. dirtsy

    dirtsy New Member

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    9
    Oct 29, 2017
    Under the...
    This issue has the same symptoms I had during the first phase of the OTA re-pack in my market right around Jan 8. Might I suggest: Restart Box...Repeat Guided Setup...then go to Channel List...You will see multiple entries for the same channel number..ie, there are two 24.1's...select them both.

    This does not fix the guide issues, that took about a month in my market to get the guide straightened out, but from this I was able to at least tune to the channel I was looking to view and I was able to set up manual recordings.
     
  9. shmelvin

    shmelvin New Member

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    Aug 25, 2017
    I have no problem with the guide, its all the channels that are listed on the guide that have no picture (or sound). I also have multiple entries of the same channel but only one will have a picture (if I'm lucky)
     
  10. Bucket73521

    Bucket73521 Member

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    3
    Apr 29, 2017
    I have channels that has the guide info without audio or video. Today one channel and the three sub channels was fixed. I had 3-1, K43KS with guide info but without audio or video. Now I also have K29KS on 3-1. Frequency 29 is what 3-1 and sub channels get video and audio on. Now if I can get the other five corrected. I sent lineup support a good job, message and ask if they could work on 4-1, and 9-1. I get 4-1 on frequency 34 so I think the call letters should be K34KE not K35KE. I get 9-1 on frequency 35 and call letters should be K35JJ not K34JJ.. Like you I get a strong signal on 4-1 K35 KE with the guide but without audio or video. Same with 9-1 with K34JJ., lineup with no sound or picture. 4-1 is NBC and 9-1 is CBS.
     
  11. HerronScott

    HerronScott Well-Known Member

    5,477
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    Jan 1, 2002
    Staunton, VA
    Uncheck the ones that are not valid for your area.

    Scott
     
  12. videobruce

    videobruce OTA is still alive

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    Nov 30, 2012
    Buffalo NY
    Frankly that should of said "Rovi" since that is the real problem (with TiVo being 2nd) as it was 8 or so years ago when they screwed all the Sony DVR owners (among others).
     
  13. V7Goose

    V7Goose OTA ONLY and Loving It!

    1,012
    190
    May 28, 2005
    New Mexico...
    I know this thread has been quiet for almost two weeks, but I just had to comment on your statement (that contains wrong information):

    If you have channels in the Guide that do not have picture or sound, then it is because either the TiVo Lineup is wrong or probably because you still have some channels checked that do not exist in your area.

    You do NOT have multiple entries from the same channel! Not possible. What you have done is select multiple DIFFERENT channels in the channel list that you just THINK are the same channel. Only one of them should be checked. (Or possibly you have your Guide set to display "ALL Channels" instead of "My Channels".)
     
    dirtsy likes this.
  14. dirtsy

    dirtsy New Member

    23
    9
    Oct 29, 2017
    Under the...
    Yes and no. As I posted earlier, in the Channel List (not the Guide), during my initial repack transition, which happened all in one day, but took about a month to get straightened out on my TiVo, I had multiple options for 24-1, 24-2, 10-1, 10-2, etc.

    The frequency repack is due to channels changing actual frequencies...i.e. 24-1 used to be on frequency 27, after the repack 24-1 is now on frequency 35. The channel list has two entries mapped for 24-1, one entry on the list is mapped to frequency 27 the other entry on the list is mapped to frequency 35. It took a few weeks to a month for the channel list to get straightened out and the appropriate guide data to be assigned.
     
  15. shmelvin

    shmelvin New Member

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    Aug 25, 2017
    Well it took a lot of pressure but they finally came through and with help from the broadcaster solved the problem.....the case is closed and the result satisfactory.
     
    kpeters59 likes this.

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