no rebate yet

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Jnetty99, Jan 3, 2006.

  1. Spinniker

    Spinniker New Member

    33
    0
    Oct 3, 2005
    Washington

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    Boy this is CR*P!!!! I sent the two rebates A WEEK A PART!!!

    and either got there?


    I smell something fishy......
     
  2. Jnetty99

    Jnetty99 New Member

    98
    0
    Oct 6, 2005
    Oceanside, NY
    I still havent got my Rebate, Still didnt call i was giving them at least 8 weeks but that happens this week.

    As stated before, I really want the check and not 100 credit...I already paid my bill i want the money to buy stuff with it.

    Anyone know who you contact in your state to talk about rebate problems with companies. Is it the Better Business Bureau? or your congressman etc etc? I want the check not credit.

    Update: Called DirecTV today, they told me to wait the 8 weeks which would be 1/17/2006.

    If I don't recieve it by then they told me to resubmit the form again... what a pain in my ass... will have to wait another 8 weeks for a check...
     
  3. Jnetty99

    Jnetty99 New Member

    98
    0
    Oct 6, 2005
    Oceanside, NY
    I'm refiling today but had a question. I want to make sure they get it this time and have proof that they got it.
    Can one do Signature Confirmation on a P.O. Box address?
    Or should i just do Delivery Confirmation?
     
  4. Talon

    Talon Chally!

    1,967
    0
    Dec 5, 2001
    MD, USA
    I had not received my rebate that was sent in early November. Because of this thread I decided to call customer retention and at least see if it was received. They said they had no record of receiving it. Before I could even suggest a credit on my account, the rep offered it to me. I took it since I did not want to got through mailing and waiting again. I guess I was lucky to find a good rep.
     
  5. Jnetty99

    Jnetty99 New Member

    98
    0
    Oct 6, 2005
    Oceanside, NY

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    I was not offered that. Maybe i should just give up on actually receiving a check and ask for the credit.
     
  6. grooves12

    grooves12 New Member

    123
    0
    Sep 25, 2001
    San Jose,...
    The whole reason companies offer rebates, rather than lowering the price is they fully expect NOT to have to pay that rebate out. In fact, the companies that process the rebates are paid more if they send out less rebate checks. Which is why there is now legislation on this requiring the retailer selling the item to keep good on the rebate... it will make them discourage manufacturers from using this tactic.
     
  7. acomire

    acomire somewhere in NJ

    121
    0
    Feb 5, 2004
    Funny....I got two different responses back from DirecTV.

    I spoke to their customer service by calling the new super secret I'm special phone number (been with them for 6+ years) and I was told that if there was a problem with the rebate it would be noted on my account. Since there wasn't any notation, I was told to wait the full eight weeks. I mailed mine the end of November.

    I then emailed them through the DirecTV website and got this as a response...


    Mr. Comire,

    Thanks for writing. I'm sorry but as I have checked your account, I found that we have not receive any rebate form from you. I highly suggest that you send us again another rebate form. For your convenience, I went ahead and resend you a copy of the form you may be able to receive this within 2 weeks, or you can download it at DIRECTV.com/mail-in-rebate.

    To receive your rebate please complete the form that was mailed to you after you activated your HD equipment and send it, along with a copy of your DIRECTV bill showing the active HD service (or HD and DVR service if you activated an HD-DVR) to the following address:

    DIRECTV Advance Product Rebate
    ATTN: H.D.V. Richards
    PO Box 425
    Mira Loma, CA 91752

    As a reminder, to be eligible, your HD receiver or HD-DVR must be purchased between 11/25/2005 and 2/28/2006 and the rebate form must be postmarked no later than 4/30/2006. Don't forget to include a copy of your bill showing the required services and an eligible proof of purchase (DIRECTV Order Confirmation Letter or Email, or a retail or online receipt showing a charge for your HD receiver).

    Thanks for activating a HD receiver. Please stay tuned to DIRECTV.com for the latest news about HD service.

    Sincerely,
    Marvy
    DIRECTV Customer Service


    I just sent it again using Priority Mail and Delivery Confirmation. Let's see what happens now..

    AJC
     
  8. bidger

    bidger Active Member

    3,426
    0
    Mar 30, 2001
    Elmira, NY
    Marvy?! You should write back and tell him there's nothing Marvy about the situation at all. :p

    I'd really like to know what exactly happened to all these rebate forms they never received.
     
  9. Trebor1

    Trebor1 New Member

    119
    0
    Apr 29, 2004
    "I just sent it again using Priority Mail and Delivery Confirmation. Let's see what happens now.."

    I went ahead and sent my original rebate form certified/return receipt and have yet to receive the receipt.........the rebate is a myth just like rain in Texas
     
  10. doconeill

    doconeill Unix Guru

    286
    10
    Dec 13, 2002
    West of Boston
    I purchased a new DSR-708 from Weaknees in October, and mailed in the rebate as soon as it showed up on my account statement. I've been waiting ever since.

    I called Customer Service two days ago, and he couldn't really tell me much. He was going to "escalate" the issue. Haven't heard a thing.
     
  11. nyaboxer

    nyaboxer New Member

    13
    0
    Nov 15, 2005
    Like some of you I have ben having the same issue with my DTV DVR. I have talked and sent several emails to DTV. I have even contacted retention and was promised a credit. That ahs not showed up on my account either. Any thoughts on where to go from here.
     
  12. kpreede

    kpreede Regular Guy

    61
    0
    Jan 4, 2002
    Oak Hill, VA
    After mailing twice, calling countless times, and about 20 emails, I got so frustrated I demanded a credit on my account. Got the $100.00 - but it wasn't easy. Perserverance grasshopper will reward you in the future!
     
  13. orie

    orie New Member

    4
    0
    Jan 18, 2006
    are you using the H20 and R15 together on the same TV?
     
  14. joeysmith

    joeysmith Member

    96
    0
    Jan 9, 2002
    i thought i saw something that they would only accept the rebate form that they sent. i used the online PDF. i called them up though and they said it was being processed, we're talking since november time frame ...
     
  15. wangmaster

    wangmaster New Member

    59
    0
    Mar 22, 2004
    I sent in the rebate forms.
    got a rejection letter saying i cancelled my service, which I didn't do.
    I contacted customer service, they said to resend it. I informed them i have no idea where my receipt is anymore, and the person said just resend it with a copy of my latest bill showing that i still have service.

    I'm now waiting to see what happens. The CSR refused to give me a credit. I didn't think of calling retension. probably should have.
     
  16. Jnetty99

    Jnetty99 New Member

    98
    0
    Oct 6, 2005
    Oceanside, NY
    I still didnt send the new paperwork in.

    I called up again and asked to recieve the $100 credit again and they told me no. That I have to mail in the paperwork again and wait another fraking 8 weeks.

    I kept complaining and asked to speak someone higher and he said there was no one higher than him.

    I asked him if he saw a record of my previous call about the rebate and no record...

    either way never got anywhere and going to have mail in the fraking thing again.. :mad:
     
  17. Giorgio

    Giorgio New Member

    22
    0
    Aug 4, 2003
    REBATES are a pain in the A*** I got a delivery confirmation USPS costs $5 bucks! So I know they have it..
    Been going on for three months so far..
    $100 is $100 first they said they would credit account (HA,HA)
    Then they said send a check<<sounds like fraud>>>
    Lucky my retailer (ABT) gave me two receipts.Of course all do not.
    The retailers are no help with this.
    CS at direct will confirm that I am to receive rebate wait 4-8 weeks ha ha
    What is the game this time???

    R10 10/05
     
  18. Billy Bob Boy

    Billy Bob Boy What Me Worry???????

    3,498
    0
    Jul 25, 2004
    Here
    This wont help you but never send in the original receipt. Every rebate I have ever done allows you to send a copy of the receipt. Usually its the original upc code they want. But still make copies of the upc and all the forms in case of problems at least you have something to prove you had done all the steps. Also reccomend sending the stuff out certified mail on larger rebates. On say a 10 dollar rebate theres no point in shelling out the 2 and change(for certified) but for 100 i would.
     
  19. grooves12

    grooves12 New Member

    123
    0
    Sep 25, 2001
    San Jose,...
    Actually, due to a new ruling they should be. The FTC is requiring retailers to honor the advertised rebates if the company offering them does not pay up.

    http://www.usatoday.com/money/perfi/columnist/block/2005-03-21-rebate_x.htm
     
  20. Billy Bob Boy

    Billy Bob Boy What Me Worry???????

    3,498
    0
    Jul 25, 2004
    Here

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