NO PROGRAM GUIDE

Discussion in 'TiVo Premiere DVRs' started by mattyro7878, Jan 15, 2017.

  1. roseha

    roseha New Member

    25
    3
    Jun 26, 2013
    New York City

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    I'm having this problem also! I've had cable and OTA on my Premiere for years. The guide has been routinely going out, until recently I would fix it with the restart but now that doesn't work either for any length of time.
    I mentioned this in another thread, but I am thinking of moving my cable card to my Roamio and making the Premiere OTA only. Maybe that will help?

    A further wrinkle in this is that the new channel lineup is displaying MeTV in the NYC area as two listings: WJLPDT and WJLPDTHD. Both are at 33.1. I've had no luck deleting one of them from my listings when I want to record something. I also can't record just one listing in the OnePass for MeTV either (It also shows up on another OTA station I don't receive, and on cable at 1239). The option to select just one doesn't show up. It's driving me crazy.
     
  2. WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    Thanks to the additional users for responding. I can't imagine that this is not happening to every Premier user in the USA, but maybe there are not many of us left?
    In my case yesterday I had the Guide on both of my Premiers that had been "fixed", and one that had not been fixed. I didn't take time to check the other (upstairs) unit yesterday.
     
  3. holligl

    holligl Member

    54
    4
    Dec 28, 2004
    Fix has remained effective another 10 days. It has been over three weeks I believe.
     
    WS65711 likes this.
  4. roseha

    roseha New Member

    25
    3
    Jun 26, 2013
    New York City
    I ran restart today and scheduled some shows. Less than 30 minutes later it was completely gone again.
    The only improvement is that the double listing for MeTV on 33-1 has gone away.
     
  5. holligl

    holligl Member

    54
    4
    Dec 28, 2004

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    You have to delete all the to do list and let it repopulate from the online backup. It took a couple hours or more for mine. Just restarting doesn't do it. The TiVo support chat worked well for me. See my prior post.
     
  6. WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    roseha-

    Have you done the "Clear & Delete" fix as posted by holligl here?

    EDIT: I see holligl replied before I did.
     
  7. WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    This afternoon I have one (un-fixed) TiVo that's TBA. This is the upstairs one that I didn't check yesterday. The other three units all have Guides.

    Tomorrow I plan to do the "Clear & Delete" fix on the two units that I have not done it on yet.
     
  8. roseha

    roseha New Member

    25
    3
    Jun 26, 2013
    New York City
    Okay thanks I will try tomorrow when I have a couple of hours for it to run and report back. Thanks all.
     
  9. WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    Well tomorrow is today and it's done. It took a full 3 hours on these two as well, but I did run the procedure concurrently on each machine. And like the last time the "Loading Data" part on the first of the two connections to the mothership burned up the most time. So now all four of my Premiers have been "fixed"... at least I hope they have.
     
    Last edited: Mar 31, 2017
    Mikeguy likes this.
  10. Apr 2, 2017 #110 of 442
    roseha

    roseha New Member

    25
    3
    Jun 26, 2013
    New York City
    I finished the two part project, first I ran the clear and delete which did work, then today I switched the Premiere's cable card to the Roamio and ran that one over as cable, it set up, then downloaded an upgrade and set up again, it's fine.

    Then I setup the Premiere as OTA only, it stalled not accepting my network so I left it off for several hours but when I turned it back on it had fixed the problem somehow, it just needed a second channel scan. Both Tivos are looking good, thanks all. Hopefully the Premiere being OTA only will help if indeed having OTA and cable was part of the issue.
     
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  11. Apr 3, 2017 #111 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    Just to add another data point to this conversation... I found out yesterday that one of my neighbors has a Premier which is connected as Cable only. He has not experienced the TBA issue, and was unaware that there was an issue at all. All four of my Premiers are configured as OTA and Cable, even though only two of them are currently connected to my antenna. I am really starting to think that this issue only affects units configured to use both OTA and Cable in the Guide. That would help explain why there has not been a great outrage about this, and so little activity on this subject on this (and other) sites. And the Roamio is unaffected because the Roamio is only an either/or hardware, not both. Of course I'm open to being proved wrong . . .
     
  12. Apr 3, 2017 #112 of 442
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Dec 7, 2012
    Ashland, PA...
    I can leave it plugged in. I feed it the same signal on both inputs since it can tune analog and I get two clear QAM channels. No cable card.
     
  13. Apr 3, 2017 #113 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    I'm thinking that it seems to be related to how the Guide is configured (both OTA and Cable vs just one or the other), rather than what is actually connected. This based on my personal experience of having all four configured for "both", but only two actually connected to 'both". Yet all four were getting the TBA issue.

    In any case, since performing the 3-hour "Clear & Delete" procedure on two units 10 days ago, those two have had no more TBA's. The other two units I did the procedure just 4 days ago, but so far so good. Fingers crossed . . .
     
  14. Apr 3, 2017 #114 of 442
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    Ok, I'll let it run. I normally apply power every weekend to keep it happy. It's also nice to get a second opinion on my signal levels and errors. A basic Roamio doesn't display RS Corrected, and the Premiere gets several every day.

    Last C&DE was never, but a GS before 20.7.1 at least. I changed the zipcode.
     
  15. Apr 5, 2017 #115 of 442
    alexofindy

    alexofindy Member

    82
    14
    Apr 15, 2010
    I too have this problem. I have a Premiere XL with PLS which is configured for both OTA and Cable; I don't use OTA much, but I occasionally do. About 2 month ago I began experiencing the loss of the program guide, with the TBA entries. The guide comes back if I reboot, but the unit doesn't seem to record most shows while the guide is gone. This happened while I was on vacation, so I lost a bunch of recordings. Bummer.

    This is certainly disappointing; I had thought Product Lifetime Service (which I obviously paid for) meant Product Lifetime Service, and it's not like I have control over when Tivo updates the firmware.

    If other users report that the problem goes away if one does Guided Setup and only configures Cable, I may try this, but I won't be happy, I do like the OTA capability.

    Does re-configuring with GS delete Onepasses?

    I'm also looking in to other products to replace my Tivo, but this isn't the thread for such a discussion.

    Thanks to all who have posted here. Hopefully Tivo reads these forums, but it's been too many months now....
     
  16. Apr 5, 2017 #116 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    I have four Premier XL's. I did the "Clear & Delete" routine that holligl posted about earlier in this thread. I did that on two units almost 2 weeks ago, and the other two units almost a week ago. I have not had the TBA issue since doing the procedure (knocks on wood). I had been having to reboot my TiVo's one or more times per week prior to doing the procedure. It does seem to me that the OTA + Cable configuration is what triggers the issue, and that is why many Premier users don't see it (cuz they're Cable only).

    The steps in the procedure are:

    1.) Clear and Delete the Program Guide and To Do List. This won't affect your Season Passes, because it will rebuild them with the the next connection to the TiVo service. The process will take between 45 minutes and an hour. The TiVo will reboot several times, that's normal.

    On a TiVo with HD menus:
    Go to Messages & Settings > Help > Restart or Reset System > Clear and Delete Program Info and To Do List

    On a TiVo with SD menus:

    Go to Messages & Settings > Restart or Reset System > Clear and Delete Program Info and To Do List



    2.) From TiVo Central, force a connection to the TiVo service. For me, this step took about 90 minutes or more.

    Go to Messages & Settings > Settings > Network & Phone > Connect to the TiVo Service now.


    3.) Perform Step 2 again (yes, a second time). In my experience the second time goes much faster than the first time.


    4.) After Step 3 completes, Unplug your Premier for 15 seconds then plug it back in.

    5.) Keep your fingers crossed . . . :cool:
     
    Last edited: Apr 6, 2017
  17. Apr 7, 2017 #117 of 442
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,329
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    Dec 7, 2012
    Ashland, PA...
    I've been keeping power on my basic Premiere (OTA & cable) for 8 days now. Every morning I check and there is a guide. I have seen a weird pattern. This morning at about 9am my Premiere and two Roamio units made their daily connection. The Premiere advanced a day to 4/19. However the cable data stops at 8pm on 4/18 with TBA after that. My Roamio units (cable) did not get any data and did not advance past 4/18. Usually Friday is when next week's primetime and daytime news programs get their boiler plate data fixed. Not today. The Premiere advancing one day OTA while cable doesn't is something I have seen before.

    Just wanted to keep you up to date.
     
  18. Apr 7, 2017 #118 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    I just checked one unit. It has complete Guide thru 07/15, and it's scheduled to connect at 5:20pm today. The other units all had Guides yesterday evening, but I haven't checked them all this morning. I really believe at this point (after talking to my Cable only neighbor last Friday) that this TBA issue only affects units configured for OTA and Cable.
     
    Last edited: Apr 7, 2017
  19. Apr 8, 2017 #119 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    I rechecked the same unit that was scheduled to to connect at 5:20pm yesterday. It now shows like yours.. dates to 4/19, data stops 4/18. I'm going to go check my other units now.

    EDIT: Strangely.. one unit updated 6:27am yesterday morning. It has complete data thru the 19th. At this point in time, I'm just glad to have Guides,
     
    Last edited: Apr 8, 2017
  20. Apr 8, 2017 #120 of 442
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,329
    3,777
    Dec 7, 2012
    Ashland, PA...
    So far things have been normal for me. If tomorrow, after the daily update, I'm going to pull the plug unless something happens.
     

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