NO PROGRAM GUIDE

Discussion in 'TiVo Premiere DVRs' started by mattyro7878, Jan 15, 2017.

  1. Mar 10, 2017 #61 of 442
    mattyro7878

    mattyro7878 Well-Known Member

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    Southern CT

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    I started this thread and now a different guide problem has appeared. In live guide mode the left side is populated and the right side is blank. After 30 seconds I get info. But as soon as I scroll to another channel, again no info for 30 seconds. Switched to grid guide and all is well. New thread?
     
  2. Mar 10, 2017 #62 of 442
    kpeters59

    kpeters59 Well-Known Member

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    Jun 19, 2007
    Houston, Texas
    Not sure about that, but I received this after starting Tweeting last night:

    Thank you for that additional information. This is an issue that we are currently investigating, and are working towards a resolution. We apologize for any inconvenience this has caused you. Your TiVo will receive a software update once we have the resolution. Again, we apologize for the inconvenience and appreciate your patience.
     
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  3. Mar 10, 2017 #63 of 442
    WS65711

    WS65711 OTA + Charter Cable

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    SE Louisiana
    I posted the above at 7:33am this morning.
    Right now it's 9:44pm. TWO TiVo's are TBA. ONE TiVo still has a Guide. The remaining TiVo can't be easily checked right now because we're streaming college baseball to the attached TV via a ChromeBox computer.

    Once Again.. Three Thumbs Down to TiVo
     
  4. Mar 10, 2017 #64 of 442
    John Hafer

    John Hafer Member

    42
    2
    Dec 20, 2001
    Woodbury,...
    As I posted in the other thread on this topic, add me to the list of no program data. Happened twice in two days. I use a Premiere connected to both Comcast cable and OTA. Again, like others have posted, a restart temporarily fixes it.
     
  5. Mar 11, 2017 #65 of 442
    pixsmith

    pixsmith New Member

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    Mar 11, 2017

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    I'm in the same boat. No guide info after doing all the "usual" things, though the info is there if you hit the "Live TV" button. Mysterious. But add another log to this particular fire.
     
  6. Mar 11, 2017 #66 of 442
    MMG

    MMG early adopter

    1,570
    13
    Dec 11, 1999
    Birmingham,...
    Same boat here. 2 tuner Premier with OTA and Comcast and just TBA in guide. Restart temporarily fixes it. Weird that data still appears with info button...


    Sent from my iPad using Tapatalk Pro
     
  7. Mar 11, 2017 #67 of 442
    WS65711

    WS65711 OTA + Charter Cable

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    Feb 16, 2017
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    This morning all 4 TiVo's had the Guide. It's now 8:15pm and one of them is TBA.

    Yet another round of.. Three Thumbs Down to TiVo
     
    MMG likes this.
  8. Mar 12, 2017 #68 of 442
    holligl

    holligl Member

    54
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    Dec 28, 2004
    Posted this on the other thread. Synopsis of tech support chat:

    Shad (3/12/2017, 5:02:15 PM): Thanks. How can I assist you today?
    Me (3/12/2017, 5:03:12 PM): Our TiVo Premier is not displaying Guide information. It is showing "To Be Announced"
    Me (3/12/2017, 5:03:40 PM): This is after successful connections.
    Me (3/12/2017, 5:04:15 PM): If we reboot the unit it will display the Guide for a day or two.
    Shad (3/12/2017, 5:04:41 PM): The next step is to clear and delete the program guide and to do list. This will clear the entire program guide and the to do list. This will not effect the season passes, but it will rebuild them upon the the next connection to the TiVo service. That process will take between 45 minutes to an hour. The TiVo will reboot several times, that's normal. When it's done, you will see TiVo Central. At that point, you need to connect to the TiVo service again.
    TiVo with HD menus: Go to Messages & settings > Help > Restart or Reset System > Clear and Delete Program Info and To Do List
    TiVo with SD menus: Go to Messages & Settings >Restart or Reset System > Clear and Delete Program Info and To Do List
    Shad (3/12/2017, 5:04:55 PM): Once that process is done, you will see TiVo Central. You will need to force two connections to the TiVo service and then reboot the TiVo by unplugging the power, waiting 15 seconds and plugging the power back in.
    Messages & Settings > Settings > Network & Phone > Connect to the TiVo service now
    Shad (3/12/2017, 5:05:21 PM): This will force the box to get the entire guide from scratch and should resolve the issue. It may take a day before you get the whole guide back.
    Me (3/12/2017, 5:07:11 PM): Is this known to fix the issue? The Tivo Support forum has not shown any success in these steps.
    Shad (3/12/2017, 5:07:37 PM): Yes, this should resolve the issue.
    Me (3/12/2017, 5:08:07 PM): We will give it a try. Thank you.

    Waiting on the connection to complete...
     
  9. Mar 13, 2017 #69 of 442
    randywalters

    randywalters AVS Old Timer

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    El Segundo,...
    That looks like the same canned response i got last September when this issue first started. I followed all those steps myself and while it restored by Guide Data it did absolutely nothing to "resolve the issue". I have gotten TBA like 7 more times since doing that procedure so it didn't resolve the issue. You can try it, but i bet you end up getting TBA again like the rest of us do. It's the reboot part that actually restores guide data, not the clear and delete stuff.

    Simply selecting Restart the Tivo Box from the Help menu accomplishes the same thing.
     
  10. Mar 14, 2017 #70 of 442
    KBrack

    KBrack Member

    44
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    Feb 15, 2002
    Twin Cities, MN
    That's my setup as well - same problem.
     
  11. Mar 15, 2017 #71 of 442
    WS65711

    WS65711 OTA + Charter Cable

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    SE Louisiana
    This is very unusual, but hopefully it's the start of a trend. It's now 6:15pm Wednesday afternoon and all 4 units still have a Guide (knocks-on-wood). I have not done the Rovi recommended steps described in post 68 above.

    03/15/17 EDIT 1: So 2 hours after posting this all 4 of my Premiers got a "Lineup Changed" message when pressing the TiVo button. I cleared the message on each unit and checked to see that the Guides were still populated, and they were. It has seemd to me in the past months that the TBA's I've been getting seemed to follow closely behind the Lineup Changed messages that I get way too often. I'm curious to see what will happen in the next 24 hours or so, after having this four day hiatus from the TBA Plague.

    03/16/17 Edit 2: This morning I only had time to check one unit before leaving for work. The unit I checked still had the Guide.

    03/16/17 Edit 3: This afternoon (5:30pm) I still have Guides on all four Premiers. This is VERY unusual for me, after having received the Lineup Change message last night. It had still seemed like in my case the Lineup Change message was most always followed by TBA within 12-24 hours.
     
    Last edited: Mar 16, 2017
  12. Mar 16, 2017 #72 of 442
    WS65711

    WS65711 OTA + Charter Cable

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    Based on what I've said in my post directly above, and based on the recent experience of TheKdd in the other thread on this topic (see link below), I think that Rovi/TiVo may have made a subtle change within the Guide data being sent to our machines. This secret change would fix the Premier's Guide problem, but not require any admission of guilt or blame on their part. I'm suggesting this as a possiblity because there has not been a firmware upgrade in the past week, but yet the problem has (maybe) disappeared for both myself and TheKdd (total of six Premiers between us). And although TheKdd has performed TiVo's recommended "Fix" in recent days, I have not. I also have not seen any new reports by anyone else in the past several days concerning recent TBA activity.

    So the question is... HAS anyone else been exposed to the TBA Plague in recent days?

    Link to the other thread: Guide keeps reverting to "To Be Announced"
     
    TheKdd likes this.
  13. Mar 16, 2017 #73 of 442
    jteague

    jteague New Member

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    Jul 13, 2004
    Flower...
    I wish this was true, but I don't think Rovi know what they are doing.
    I have two premier boxes which have been experiencing the dreaded TBA since Sept.
    I called support back then, and hoped the Nov update would correct the problem.
    NO way. TBA happens to me nearly every day; certainly several times a week.

    FYI, I ran the magic voodoo dance on Tivo B from the other thread yesterday (clear and delete).
    The promising news is, that Tivo A got TBA today, but Tivo B DID NOT get TBA today.
    Maybe coincidence, maybe not.
    Until Tivo B runs for several weeks without a problem, I don't believe it is fixed...
     
  14. Mar 16, 2017 #74 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
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    Feb 16, 2017
    SE Louisiana
    Well... thanks for spoiling it for me (Just kidding). But please report back if you do get TBA on the (clear and delete) machine (TiVo-B), or if you continue to get TBA's on TiVo-A. I'd like to think that what I've seen for the past (almost) week is by design and not by accident. It is certainly very unusual compared to my experience in other weeks since mid-January.
     
  15. Mar 16, 2017 #75 of 442
    sfpegasus

    sfpegasus New Member

    18
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    Dec 14, 2004
    San Francisco
    I'll join the fray here. Comcast/OTA Premiere 2 tuner. Currently doing the reboots, but it's becoming annoying. Came home to TBA tonite.
     
  16. Mar 17, 2017 #76 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    As of this morning (Friday) all four Premiers still have a Guide. This is 36 hours after a "Lineup Change" message on Wednesday evening. The last time I had TBA on any units was last Saturday. This is VERY unusual :)
    I'm somewhat starting to consider deleting the second line of my signature... o_O
     
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  17. Mar 17, 2017 #77 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
  18. Mar 18, 2017 #78 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    So the answer is... YES! Me!! This morning I woke up to TBA on one of my four Premiers. It had been almost a full week without any TBA's, but Rovi is proving that they're still Rovi.
     
  19. Mar 18, 2017 #79 of 442
    jteague

    jteague New Member

    10
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    Jul 13, 2004
    Flower...
    So, above you said you did not perform the clear and delete fix? Is that still the case?

    FYI, My Tivo-A has had TBA 2 days in a row now.
    Tivo-B, after the clear and delete has not had it yet.
    I wonder if TBA will return on the B unit. Maybe the system corrupts the indexing over time? Sigh.
     
  20. Mar 18, 2017 #80 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    Correct. I have not performed the TiVo recommended "clear and delete" on any of my four Premiers.
     

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