NO PROGRAM GUIDE

Discussion in 'TiVo Premiere DVRs' started by mattyro7878, Jan 15, 2017.

  1. Feb 19, 2017 #21 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana

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    Oh okay, that's just perfect then. My $700 Lifetime TiVo's have become $49 Chinese no-name DVR's!!!
     
  2. Feb 23, 2017 #22 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    This continues to occur. Happened on two of my TiVo's in the past 2 days. TiVo... if you're listening... PLEASE revert to the firmware that was running without issue in December 2016.
     
  3. Feb 23, 2017 #23 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    And yet again on one unit when I got home this afternoon. Anybody have any idea of the best lubricant to use on the power connector that plugs into the back side of the Premiere? It's not the easiest thing to unplug/replug when reaching around to the back of the TiVo in the cabinet. I'm getting concerned about breaking something internal to the TiVo with the old in-out in-out. Then again, maybe that's what Rovi has in mind. They were never known to be a consumer-friendly company.
     
  4. Feb 23, 2017 #24 of 442
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,332
    3,780
    Dec 7, 2012
    Ashland, PA...
    I've cycled power on my Premiere every weekend for two years. That said, I would suggest a small amount of silicon spray if the connection is hard to insert. My unit is at "belt-level", so it has simple access. My Roamio, on the other hand, is done by feel only with no space to even wear a thick shirt. :)
     
  5. Feb 23, 2017 #25 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana

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    ^^^
    This one is at shoulder level, but set back in a cabinet. Only a couple inches above it, and partially obscured by a SlingBox. There's a couple inches to either side, but it's still a one-handed job. And there are many cables back there. And the power connector feels more and more rubbery and grippy every time I have to access it. I probably need to set all of my TiVo's on timed outlets.. to shut down for 2 minutes each night at 2am.
     
  6. Feb 24, 2017 #26 of 442
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,332
    3,780
    Dec 7, 2012
    Ashland, PA...
    I don't know your viewing habitS, but a TiVo never tries to get a guide update from 6pm to 2am. I would change the power cycle to 1:30am. To clarify, my Premiere is without power all week. I only apply power from Saturday AM to Sunday pm.
     
  7. Feb 24, 2017 #27 of 442
    cmannes

    cmannes New Member

    14
    0
    Dec 8, 2004
    Minnetonka, MN
    My "backup" tivo seems to have gotten hit with this. I was seeing what I could clean up, when I noticed the guide was blank.

    Reran guided setup. Didn't fix it.
    Rebooted. Didn't fix it.
    Reran guided setup again after the reboot. Finally fixed it.

    I'm curious to see how long till it occurs again.
     
  8. Feb 24, 2017 #28 of 442
    randywalters

    randywalters AVS Old Timer

    414
    62
    Oct 21, 2003
    El Segundo,...
    Are you unplugging the power cord to reboot your Premiere? That shouldn't be necessary, just bring up the Help menu and select Restart. That's what i do when i lose my Guide Data (i think it's up to 7 times now).
     
  9. Feb 25, 2017 #29 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    ^^^
    Yes, I have been unplugging it. This first time this happened in January I simply unplugged it. The second time I looked in the menu because I had *thought* there was a way to reboot from there, but I couldn't find how to do it. Ever since then I've been unplugging, dozens of times now between my 4 TiVo's. The primary TiVo is the most difficult to reach, of course. I will try this next time (probably real soon) and hopefully it will work, although cmannes indicated the reboot didn't fix his (at least not the first time). Thanks for posting this info.
     
  10. Feb 25, 2017 #30 of 442
    kpeters59

    kpeters59 Well-Known Member

    3,176
    652
    Jun 19, 2007
    Houston, Texas
    KMTTG has a 'Reboot' command built in.

    That's how I rebooted mine last night to cure this issue (again!)...

    -KP
     
  11. Feb 25, 2017 #31 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    I'll have to look into installing that on a computer that stays on all the time. I do have it installed on an old seldom used computer upstairs. If it's possible to program "timed" commands from kmttg maybe I could get it to issue the nightly reboot that looks to be required going forward. It's such a shame that my TiVo's are morphing into my old Sony DHG's . . .
     
  12. Feb 25, 2017 #32 of 442
    randywalters

    randywalters AVS Old Timer

    414
    62
    Oct 21, 2003
    El Segundo,...
    Restarting from the Help menu has restored Guide Data for me every time so it's worth a shot, even if you have to do it twice. It takes about 4-5 minutes for my Premiere to come back online so i just wait till nothing is recording.

    Tivo Central > Settings and Messages > Help > Restart or Reset > then choose Restart the TiVo box
     
  13. Feb 26, 2017 #33 of 442
    TheKdd

    TheKdd New Member

    11
    2
    Sep 23, 2011
    Same problem on two premieres. Restart through help brings them back. It's every couple of days for the last couple of months at least. I did report it but their answer of course didn't work. (They told me to delete all guide and to do list and it would re-download and restart on its own.)

    It does record previously scheduled shows even with TBA, so I know the data is there, just not showing up in guide. Unable of course to set future recordings on box or app when they're like this.
     
  14. Feb 27, 2017 #34 of 442
    kpeters59

    kpeters59 Well-Known Member

    3,176
    652
    Jun 19, 2007
    Houston, Texas
    Mine did it 3 times in the last 24 hours!

    Scheduled recordings do occur.

    The 'Info' menu has the correct Show Name.

    KMTTG Guide has the correct data, but gets an error if an attempt to record is made.

    The Now Playing List has just the date and time of the recordings.

    Manual Recordings CAN be added if you want to wait until Prime Time is over to reboot (like I'm doing tonight...).

    It sure SUCKS that this keeps occurring!

    -KP
     
  15. Feb 28, 2017 #35 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    I had to reboot one Premiere yesterday, and two today. Life with Rovi in charge sucks.. as was to be expected.
     
  16. Feb 28, 2017 #36 of 442
    randywalters

    randywalters AVS Old Timer

    414
    62
    Oct 21, 2003
    El Segundo,...
    Did you restart them through the Help menu this time? Did that work ok on them all?

    I wish Tivo would fix this issue . . .
     
  17. Mar 1, 2017 #37 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    Yes, the reset that's hidden away in the "Help Menu" worked fine for all of them... Thanks!
    All Rovi really needs to do is revert to the software version from before that January update. I don't know if that update actually fixed anything at all, but it's plainly obvious that it broke something.
     
  18. Mar 1, 2017 #38 of 442
    randywalters

    randywalters AVS Old Timer

    414
    62
    Oct 21, 2003
    El Segundo,...
    Great, that at least makes restarting them less annoying ha ha.

    I don't think the January update caused this TBA issue, my first TBA was in early September right after the Rovi guide was forced onto my machine, then it happened two more times in November 2016. #4 was Jan 25th of this year.
     
  19. Mar 1, 2017 #39 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    I can't say for sure. Someone had mentioned mid-January, and that it seems to be when my units shifted into the once or twice per week TBA mode. This times four (x4) units means I'm doing anywhere from 4 to 8 resets per week for about the past 6 weeks. In my case it seems that I get a pop-up message stating that my lineup has changed, I acknowledge that pop-up, and anywhere from immediately afterward to 12 hours afterward I get the TBA. What really hacks me off is that in all cases the added/changed channels are ones that I whack from the Guide (after the reboot) anyways . . .
     
  20. Mar 1, 2017 #40 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    I just had to do another reset on my primary TiVo. The only fun part about this now with the menu reset is giving Rovi the three "up yours" before pressing the Enter button...
     

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