NO PROGRAM GUIDE

Discussion in 'TiVo Premiere DVRs' started by mattyro7878, Jan 15, 2017.

  1. Jul 4, 2017 #241 of 442
    MNBobTA

    MNBobTA New Member

    2
    1
    Jul 4, 2017

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    That is the software version I have. Not sure when it was put in.

    I reconfigured to cable only and the guide has been ok for over 2 hours. I am hoping for good luck!
     
  2. Jul 4, 2017 #242 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    I just checked my "TiVo3".. it shows that same version. And it had the "All TBA's" condition as recently as 07/01.
     
  3. Jul 4, 2017 #243 of 442
    mattyro7878

    mattyro7878 Well-Known Member

    2,001
    496
    Nov 27, 2014
    Southern CT
    I have 20.7.1RC2-01-2-746 And my 2nd TBA in 3 days. So you did get some sort of update
     
  4. Jul 5, 2017 #244 of 442
    HerronScott

    HerronScott Well-Known Member

    7,587
    1,113
    Jan 1, 2002
    Staunton, VA
    Looks like the same version to me. The last 3 digits are related to the TiVo model (and the TSN number).

    Scott
     
  5. Jul 5, 2017 #245 of 442
    PetePac

    PetePac New Member

    2
    0
    Feb 15, 2017
    Chicago, IL

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    Has any one ever ask TiVo for a credit or money back or this problem?
     
  6. Jul 5, 2017 #246 of 442
    WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    Hey Meatball!
    Yeah YOU..

    [​IMG]

    If you can't fix the freakin' problem,
    could you AT LEAST make it so it doesn't take
    20 BUTTON PRESSES to RESET
    the flippin' TiVo???
     
    Last edited: Jul 5, 2017
  7. Jul 6, 2017 #247 of 442
    zoomzoom71

    zoomzoom71 New Member

    27
    10
    Sep 7, 2013
    Jax, FL
    I'm currently setup for OTA & Cable. I'm fine with going back to Cable only, but I forgot where to do that. Can one of you tell me where that setting is?
     
  8. Jul 6, 2017 #248 of 442
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,331
    3,779
    Dec 7, 2012
    Ashland, PA...
    Help->Restart & Reset->Guided Setup. That's the easiest place. You may find cable only is 12 days ahead for the guide. With both it seems to be 13 days.
     
    zoomzoom71 likes this.
  9. Jul 9, 2017 #249 of 442
    mattyro7878

    mattyro7878 Well-Known Member

    2,001
    496
    Nov 27, 2014
    Southern CT
    For the first time, a restart came back with "tba". This is also my first "2 days in a row" with no guide. Should I unplug or restart from HELP?
     
  10. Jul 9, 2017 #250 of 442
    NorthAlabama

    NorthAlabama tabasco rules

    11,913
    3,327
    Apr 19, 2012
    sweet home, al
    i doubt it would make a difference either way, but a second reboot wouldn't hurt before going to the next step - repeat guided setup.
     
  11. zoomzoom71

    zoomzoom71 New Member

    27
    10
    Sep 7, 2013
    Jax, FL
    Now that I've gone thru the guided setup again to remove Antenna channels, then rebooted, I've gotten past 3 days and still have a working guide. Hope this lasts!
     
    NorthAlabama and WS65711 like this.
  12. WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    Please be sure to report back with updates on your experience with this.
     
    zoomzoom71 likes this.
  13. ncsercs

    ncsercs DirecTivo fan.......

    1,212
    36
    May 5, 2001
    Hinsdale, IL
    And you guys are ACTUALLY PAYING for this crap? What a laugh :laughing::laughing::laughing:
     
  14. zoomzoom71

    zoomzoom71 New Member

    27
    10
    Sep 7, 2013
    Jax, FL
    Actually, no. But thanks for tryin' out.
     
  15. NorthAlabama

    NorthAlabama tabasco rules

    11,913
    3,327
    Apr 19, 2012
    sweet home, al
    coming from a multiple hr-24 user, and directv customer, are you really sure you have room to laugh??? ;)
     
  16. KBrack

    KBrack Member

    44
    5
    Feb 15, 2002
    Twin Cities, MN
    Oh, Randy, how did you know. I’ve gotten the TBA bug on the Premiere that I set up for antenna only. The first time, I thought it might have been a fluke, because it recognized that the cable card had been removed during the restart process and required me to re-run Guided Setup. However, I just had another one today and then had a normal restart. I had planned to put a WeMo switch on the device, so I could be one click or Alexa command away from a restart. Guess I’ll go ahead and do that.
     
  17. WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    So it appears that this whole issue is directly tied to the OTA portion of the Guide? It seems that no one that is Cable-Only has this issue. It seems to be confined to Cable/OTA or OTA-only configurations. I didn't have and TBA episodes yesterday to report. That was the first day in a week or two that I didn't have any. However this morning TiVo2 was completely immune to commands from the remote. The channel it was tuned to displayed on the TV, but I couldn't change channel or do any other function (except TV volume). All was fine after pulling the plug . . .
     
  18. lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...
    My OTA Premiere has never had the problem, only my OTA & Cable Premiere.
     
  19. alexofindy

    alexofindy Member

    82
    14
    Apr 15, 2010
    I have this problem as well, on a Premiere XL configured for both OTA and Cable. Thus far, restarts bring back the guide for a few days; the "delete program guide and todo list" procedure well described in this forum seems to bring it back for weeks, but is not a permanent cure, and of course takes several hours to carry out.

    In the past the incidents I logged with Tivo support did not yield helpful responses, but today Tivo responded:

    "We are aware of this issue on Premiere DVRs losing the program guide. Restarting the DVR restored the guide information temporarily. Our Software Engineers have already tracked down the cause of this problem and should be fixed in the next software update which should be rolled out one late August. We apologize for the inconvenience this issue has caused."

    So, August is not that far away, and I am keeping my fingers crossed
     
    randywalters and WS65711 like this.
  20. WS65711

    WS65711 OTA + Charter Cable

    165
    34
    Feb 16, 2017
    SE Louisiana
    So this morning I wake up to full TBA condition on TiVo2, TiVo3, and TiVo4.
    60 BUTTON PRESSES LATER and they are all rebooting.
    I'm hoping that the info included in alexofindy's post above is not yet another
    lie by Rovi/TiVo.
     

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