NO PROGRAM GUIDE

Discussion in 'TiVo Premiere DVRs' started by mattyro7878, Jan 15, 2017.

  1. mattyro7878

    mattyro7878 Well-Known Member

    1,950
    479
    Nov 27, 2014
    Southern CT

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    My first "to be announced" in quite a while. However..."Fear the Walking Dead" is recording. In MY SHOWS it looks completely normal but the banner reads :REC: 1038 AMCHD-E 9:00pm. Info button reads the same. Really odd!
     
  2. forum1

    forum1 TiVo user since 2000

    88
    8
    May 24, 2011
    Yup. It happened twice on the same unit at my house today, within a matter of minutes no less. It was especially annoying to go through a restart to regain the guide and then after watching a 30 minute show discovering that the guide was again useless in determining what's currently showing. This is getting ridiculous.

     
  3. randywalters

    randywalters AVS Old Timer

    414
    62
    Oct 21, 2003
    El Segundo,...
    I was out of town this weekend and was able to set up a few recordings on my Premiere via my Phone App on Saturday. Then on Sunday morning i tried to set up another recording from my App's guide and got the Error Connecting to Tivo message so i knew right there that my Tivo must've gone TBA sometime early Sunday morning. When we got home this afternoon it was indeed all TBA, but it did record all my 1Ps and the recordings i'd set up on Sat. The TBA occured sometime before the F1 race started at 5:30 am as it didn't have program info. The usual 4 minute restart restored Guide Data out to July 8th.

    This is the first time TBA interfered with me recording something so not just an annoyance this time.
     
  4. drcos

    drcos HD where available

    271
    4
    Jul 20, 2001
    Venice FL
    So I got a response from TiVo support about the latest TBAs yesterday (3 in under 90 minutes). It basically tells me to follow a 'procedure' contained in an attachment.
    Well, there are three attachments.
    The first one "Channel Banner...Troubleshooting" says it's either that I just did Guided Setup (nope) OR the provider hasn't provided info (nope), then I should force a connection, and if that doesn't help, Repeat Guided Setup.
    The second one is all about how to Force a connection.
    The third one is the bestest. It is called "Lineup-DVR-has-no-Program-Guide-Data-or-says-To-Be-Announced" and is attached for your enlightenment.
     

    Attached Files:

  5. WS65711

    WS65711 OTA + Charter Cable

    164
    34
    Feb 16, 2017
    SE Louisiana

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    Anybody here on Linked-In???
    Maybe we can get an email address or phone number for this joker....
    https://www.linkedin.com/in/tom-carson-517a161
     
  6. randywalters

    randywalters AVS Old Timer

    414
    62
    Oct 21, 2003
    El Segundo,...
    Ack, got another TBA strike again this morning (previous was only 2 days ago)

    The timing between TBAs is totally random. Here's my Tivo Premiere TBA Log:

    09/07/‎16 TBA #1 same day as the big Rovi Guide Switchover
    11/11/‎16 TBA #2
    11/25/‎16 TBA #3
    11/25/‎16 I re-ran Guided Setup
    01/25/17 TBA #4
    01/25/17 I forced a connection and it succeeded, but it's still TBA and i still have no guide data
    02/05/17 TBA #5
    02/15/17 TBA #6
    02/22/17 TBA #7
    ‎03/‎02/‎17 TBA #8
    04/18/17 TBA #9
    04/19/17 TBA #10
    04/19/17 I performed the C&DPG and TDL procedure but apparently to no avail....
    05/03/17 TBA #11
    05/25/17 TBA #12
    06/14/17 TBA #13
    06/25/17 TBA #14
    06/27/17 TBA #15
    07/19/17 TBA #16
     
    Last edited: Jul 19, 2017
  7. randywalters

    randywalters AVS Old Timer

    414
    62
    Oct 21, 2003
    El Segundo,...
    Since i don't want to interrupt my daily recording of Good Morning America to perform a restart before i leave for work, i'm thinking of buying some sort of Wi-Fi enabled wall plug module so i can kill power to my Tivo from my Android phone from the office while nothing is recording, then turn the module back on to do a remote restart. This will also enable me to do a remote restart while i'm out of town if i discover that i can't set up a recording from my phone like what happened last Sunday.

    I found this Wemo smart plug (at Best Buy and Amazon) that looks like it will do what i need:

    Wemo - Mini WiFi Smart Plug - White

    Amazon.com: Wemo Mini Smart Plug, Wi-Fi Enabled, Works with Amazon Alexa: Cell Phones & Accessories


    .
     
    Last edited: Jun 27, 2017
  8. WS65711

    WS65711 OTA + Charter Cable

    164
    34
    Feb 16, 2017
    SE Louisiana
    I have SlingBoxes attached to two of my Premieres. I've been using them to check and reset those two units remotely. I just wish there was a way to do shortcut to the reset function. Or at least a way to change the "Three Thumbs Down" to be "Three Kicks in the A55" . . .
     
    Last edited: Jun 27, 2017
  9. proudx

    proudx Member

    205
    1
    Sep 16, 2008
    Sick of it it's happening even more often now!!
     
    WS65711 likes this.
  10. KBrack

    KBrack Member

    44
    5
    Feb 15, 2002
    Twin Cities, MN
    I seem to have cured my TBA issue. We’re primarily over the air and app based viewing, I only added TV at the time when it was the only way to get HBO via HBO Go. Now that HBO Now is out there, when Comcast raised my rates and wouldn’t budge, I went back to Internet only. Of course, once I ran the antenna only Guided Setup, I’ve been fine.

    I know that most of you can’t do that, so I’ll keep following this thread and hope that TiVo/Rovi get things sorted out for you. I’ve been a TiVo user since they were first introduced and I’ve never seen an issue handled as poorly as this one.
     
  11. randywalters

    randywalters AVS Old Timer

    414
    62
    Oct 21, 2003
    El Segundo,...
    How long have you been TBA-free since going Antenna only?

    There are at least two other Premiere owners on TCF who are having the exact same TBA issue despite being Antenna Only. One guy had posted in the Tivo Help forum a few months back and i'd PM'd him to join this thread but go no response (and he didn't post it here). It's been theorized that TBA only happens to those who are both Cable & Antenna, but that doesn't seem to be the case. Maybe it does reduce the chance of getting a TBA strike though. It just seems to random.

    This seems to be the longest running issue i've seen with Tivo in the past 10 years i've been an owner, but it's certainly not the worst issue we've had.
     
  12. NorthAlabama

    NorthAlabama tabasco rules

    11,795
    3,267
    Apr 19, 2012
    sweet home, al

    this has been an ongoing discussion in this thread. some agree they appear to be different issues, others report success configuring their premier for "ota only" or "cable only".

    i'm not completely convinced either way, since the issues are ongoing. my initial suspicion was an issue that began small, grew over time, and is getting worse.

    there are distinct differences, though, my issue is random tba for intermittent blocks of hours or certain days, never the entire guide, and a reboot does not correct it - it requires repeating guided setup, which only resolves it for a few days if configured for both ota & cable. others simply reboot to correct tba in their guides.
     
  13. lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...
    I can report that I was seeing the issue every Thursday on my OTA+Cable Premiere. Reconfigured to Cable only a while back and haven't had it happen since. Never happened on my OTA only Premiere.
     
  14. KBrack

    KBrack Member

    44
    5
    Feb 15, 2002
    Twin Cities, MN
    I’ve been antenna only on that Premiere since last weekend, but had seen the TBA frequency rise to almost daily on that box over the last couple of weeks. I will report back in after a longer period of time.

    I do have another OTA only Premiere that has never been hit with the issue.
     
  15. Jul 2, 2017 #235 of 442
    drcos

    drcos HD where available

    271
    4
    Jul 20, 2001
    Venice FL
    It's the weekend! Time again for our daily TBAs.

    If anyone was trying to help...I saw the second one (today 7/3). I was browsing through the guide after a restart, went up a page and the screen froze for 30 sec, went back to full screen tv. Then when I pushed guide again, TBA !!!

    Edit: After the 4th TBA in about 2 hours, I am now doing the clear program info and to do list before those helpful support folks suggest it.
    My correspondence with them will consist of FIX THIS PROBLEM OR STOP CHARGING ME.

    TBA's (Premiere XL w/OTA & Cable)
    2/23 (twice in a few hours), 4/29, 5/6, 5/27
    6/3, 6/18, 6/19, 6/24, 6/25 (NOW 3 TIMES IN LESS THAN 90 min)
    6/27, 7/1, 7/2, 7/3 (4 TIMES IN 2 HRS)

    SPONTANEOUS RESTART!
    6/23
     
    Last edited: Jul 3, 2017
    WS65711 likes this.
  16. Jul 3, 2017 #236 of 442
    WS65711

    WS65711 OTA + Charter Cable

    164
    34
    Feb 16, 2017
    SE Louisiana
    Why won't this guy stand
    up and take responsibility?


    [​IMG]
     
    toddscruggs and drcos like this.
  17. Jul 4, 2017 #237 of 442
    Richard in Marin

    Richard in Marin Member

    47
    2
    Jan 3, 2007
    SF Bay area
    My Premier is OTA and cable. It is probably my third Tivo, and probably my last unless they actually my fix this problem. I have had about two months free of problems, but in the last week I've had to restart 7-10 times.

    I would think Tivo will be losing sales over this. If I were looking for a new DVR, Tivo would be going down the list since they can't fix what appears to be a simple problem.
     
    MMG likes this.
  18. Jul 4, 2017 #238 of 442
    MNBobTA

    MNBobTA New Member

    2
    1
    Jul 4, 2017
    Add me to the list. I have a Premier XL configured for both cable and OTA.

    This problem has been going on for over a year and getting worse. In the last day or two, it has been as drcos reported above. I can't keep the guide for more than 30 minutes!

    I have read this entire thread. Thanks to all that posted above. I am going to reconfigure to cable only to see if that helps.
     
    MMG likes this.
  19. Jul 4, 2017 #239 of 442
    drcos

    drcos HD where available

    271
    4
    Jul 20, 2001
    Venice FL
    So in doing the 'clear program data & to do list' - it restarted almost immediately and gave me an 'installing system update' screen. Then took about 10 mins to clear the guide. It restarted with no data, and after a forced connection and a few hours of loading, I have data. And still do this morning (about 10 hrs later).
    Is software version new ? 20.7.1.RC2-01-2-748
     
  20. Jul 4, 2017 #240 of 442
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,290
    3,766
    Dec 7, 2012
    Ashland, PA...
    New in March 2017.

    20.7.2 is now asking for test sites, but no release notes yet.
     

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