NO PROGRAM GUIDE

Try forcing another service connection. Did you get an update last night?

Scott

 

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Restart Tivo. Has been an issue for me since 20.6.3 was rolled out. I get TBA about once a week, and a restart always restores the guide. My guess is the data gets corrupted after the call home.

 

I agree, just Restart it - that should fix it.

Sometime after the big Rovi guide upgrade back in Sept my Premiere started randomly losing guide data (never ever happened before that). The first time i searched TCF and googled what to do and saw various recommendations ranging from forcing a connection to replacing the hard drive. I think it was the 2nd TBA where i ended up doing Clear Program Data & To Do List, then Re-Ran Guided Setup it and that restored my guide data for a while, but it didn't fix the core issue. The 3rd time i got TBA i went straight to Restart and that worked every time ever since. No sense in re-running GS etc as that doesn't seem to prevent it from happening again. And again.

 

I hope someone figures this out to be a larger issue. I restarted my TiVo box less than 24 hours ago, and it's already giving me the TBA again. It's been intermittently doing this for a few months, now.

 

I was having the same issues myself for several days. It wasn't fully exclusive to the Guide itself. Sometimes when I watched a recording from that day, it would show the title of it, then it would switch to a title which would be normal for a manual recording which no guide data existed (something like "Rec: 806 WPVIDT 01:00PM-02:00PM" or something like that). What I wound up doing was doing a "Clear To-Do List and Guide Data" wipe through the Help menu. I then did 2 full service connections afterwards. My Guide has been acting fine for the past few hours, my To-Do list repopulated itself, and my recordings retain their titles when watching them. I'll let you guys know if issues recur.

 

I haven't had to fiddle with my CableCard, a simple restart restored my guide data.

 

Same issue as OP for me. I recently removed Cable Card and went to Antenna, reran Guided Setup and all was good. Last week, the Guide went to To Be Announced on all channels, but when viewing the shows, or in the information for the channel, sometime the information was fine. Scheduled recordings and To Do list looked fine, but trying to record anything from live gives an error. Restart cleared everything up, but tonight, the Guide is back to having no info.

 

I went 6 days after my last restart before getting the TBA's again. This is just lovely... /s

 

I am having the same problem. I get a TBA approximately every week. Restart solves the problem. The issue started maybe 2 months ago.

 

I 'm losing program guide everyday now its starting to become annoying.

 

Contacted TiVo. They claim there is no widespread issues! We need to keep reporting the problems until they fix the software.

 

I called TiVo support today and the rep I spoke with confirmed that both this and the My Shows sort order setting reverting after a day or two are known issues that they are working on. For me both issues started after a software update a couple months ago.

 

I agree with the timing, this is also when I saw the problem first. On my bad system, I have FIOS and I also used an external antenna. I think the OTA guide screwed things up. I shut that down and did not loose the TV guide for more than a week now, a record for me!

 

Thanks for the info on your setup PascalC. Indeed, my unit with the problem has both CableCARD (Verizon FiOS) and OTA antenna inputs in use. My other unit with just cable has not exhibited the problem.

While I was on the phone with TiVo support they indicated they were performing a remote diagnostic on my system with the problem, so presumably that gave them all the data they need to confirm it is the same known issue they are working on. Of course they didn't volunteer any details regarding OTA being a factor, so again, thanks for that. If I had the time to think about it I probably would have come to the same conclusion, but frankly I'm quite jaded when it comes to TiVo problems. If it weren't for another family member getting frustrated by this I may have never even bothered looking on the forum or calling support.

 

I have been seeing this issue on all 4 of my Premiers since early January. I have Charter cable and CableCards, and two of the TiVo's are connected to an antenna as well.

This is what I suspect is happening, and it seems to be related to channel lineup changes.. Charter in my area seems to be changing my channel lineup lately with minor insignificant additions and deletions, to the tune of about once every week or 10 days. In past years this was never an issue, but recently it seems like every time the lineup changes and I am presented with the message about it from the TiVo box, within 24 hours after acknowledging the message MY GUIDE IS FILLED WITH "NO LISTINGS". It doesn't lose network connectivity, the last connection to the mothership is always shown as "successful". The Guide will magically be filled with listings immediately after I power down and back up the TiVo.. a procedure that takes about 10-12 minutes. This is happening with ALL 4 of my Premiers.

To those that are saying "just power down and reset the TiVo"... how is the TiVo supposed to record scheduled programming while the Guide is missing before I am able to catch it and do a reset?

 

I've gotten this TBA thing a half dozen times now but each time it did record my scheduled pre-dawn morning news programs while i slept, despite the Guide saying "To Be Announced". I can't remember it missing any of these recordings. The shows that record during TBA times do have different/generic titles applied to them but the shows were there and i was able watch them (even before doing a Restart to restore data). So it seems the guide data is actually there, and the Tivo knows it, but is being displayed as "To Be Announced" until a restart is done.

The other thread:

Guide keeps reverting to "To Be Announced"