No premium channels after Roamio hard drive replacement

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Hello everyone.

So here’s the deal:

After 6+ years of service, my Roamio Plus was getting janky so I replaced the hard drive. Everything went well with that, but after setting up the box again I am no longer able to watch my premium channels—when I tune to one, I either get “V58 channel not authorized” or the CableCard pairing information screen.

So I contacted Comcast thinking I needed to re-pair the CableCard (it's a Technicolor PowerKey—I guess this is the same as Cisco/Scientific Atlanta?). We went through the pairing process, but the symptom remained.

I went through this dance with Comcast several more times over a period of a week—different techs, trying different cable outlets in my house, even a different CableCard. It always ends with Comcast saying the card is paired and everything looks good on their end, but still no premium channels for me.

Comcast doesn’t seem to have any idea what’s going on and suggested I contact TiVo. I did that and predictably, they weren’t helpful.

For what it’s worth, when I look at my CC screens, the CA Screen says Status: Ready, the DAVIC screen says Status: Locked, and the CP Info screen says Auth Status: Waiting for CP Auth.

I assume this “Waiting for CP Auth” is the heart of the issue, but in any event I’m pretty sure whatever the problem is, it is on Comcast’s end. Just not sure what they need to do to fix it, so I’m hoping someone here’s been through this before and maybe knows what’s going on here?

If anyone is able to shed some light on this and point me toward a solution, I would be grateful.

Thanks very much.

Joe

 

Yes, but I don't think that's a thing anymore-- it seems to ring to general Comcast support now.

To their credit, all the CSRs I spoke to totally knew what a CableCard was and how to pair one (which wasn't always the case in the past), but they were all stumped beyond that.

 

I did try the Web site a few times, but it didn't work. Either I got an error message or the page just churned for a while and then timed out.

I'll post on the DSLReports forum. Thanks for the tip!

 

Yeah, about six billion times. OK, maybe only six times, but after HBO still didn't work the best they could offer was ¯\_(ツ)_/¯

 

Now that I think about it, I never asked them to unpair a card, but since they did make me try a new card I picked up from the store, I guess it's effectively the same thing.