No new guide data for 30 days - S03 error

Discussion in 'TiVo Roamio DVRs' started by dougdingle, Jun 24, 2017.

  1. sfhub

    sfhub Well-Known Member

    2,883
    486
    Jan 6, 2007

    Advertisements

    I think S03 is a catchall error for a bunch of different problems. Your S03 problem doesn't seem like the same as what folks encountered earlier. In those cases it tended to be older units and large guide data changes. CPI&TDL fixed that, but it doesn't seem to have any effect on your issue. Next guess is as previous poster mentioned, possibly network issue. You could try using a different connection, perhaps wifi hotspot on your phone if it is free.
     
  2. dougdingle

    dougdingle HD Tech

    930
    77
    Jul 4, 2007
    West Coast
    The TiVo is connected hardwired to a Netgear switch, and currently feeds four Minis in the house with no streaming issues at all. The Minis are all set to TiVo Central when the sets are turned off, so they don't grab any tuners unless they are actually being watched. One of things I tried was making sure no Minis were active when I did a couple of the connects. And the Roamio connected and successfully got the info for the fourth Mini (which I just got and installed today).

    Despite erroring out, new guide data keeps appearing every day. While not impossible, I find it difficult to believe it's a network issue that affects only some guide data or the internal bit that sets saying it was successful. What I will try next is switching the Roamio to wireless, and if that fails, running a hard line directly from the Roamio to the ASUS router, see if anything changes.

    I am reluctant to try a new guided setup or a KS58, both of which have been suggested - it seems some machines wind up in an endless boot loop with either of those, and I don't want that.
     
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,290
    3,766
    Dec 7, 2012
    Ashland, PA...
    Switching the Roamio should have been done a while back. Note: With an Ethernet cable connected, wireless is impossible. Also, when using wireless, you can not use a Mini. Note: reconnection of the Ethernet will make the Roamio switch back to Ethernet. Changing the IP address of the host may (will) cause you to cold restart the Mini boxes (don't fight it, just do it).

    I have never heard of driving a Mini from an internal wireless Roamio working. You might see if you can do that. Be a pioneer. :) If one works, then try all four.

    BTW, an EAS test will cause a Mini to grab a tuner unless it is in Standby.
     
  4. sfhub

    sfhub Well-Known Member

    2,883
    486
    Jan 6, 2007
    I don't mean a network issue with your internal network. Somebody found out recently that their cable provider had configured their cablemodem so certain services were blocked. This prevented repeat guided setup from completing, but they never noticed because they had completed guided setup prior to the cablemodem configuration change. They only noticed now because they upgraded their drive and needed to redo guided setup. This wasn't something under their control. Comcast needed to push some changes onto their cable mode. This is why I suggested using an alternate ISP, for example hotspot on your phone, to quickly eliminate this as a possibility.
     
    dougdingle and tim1724 like this.
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,290
    3,766
    Dec 7, 2012
    Ashland, PA...

    Advertisements

    It would sacrifice a chicken if it would solve this mystery. :eek:
     
  6. dougdingle

    dougdingle HD Tech

    930
    77
    Jul 4, 2007
    West Coast
    Ahh, I misunderstood. OK, hotspot set up, data downloaded, waiting for it to load. I did try going wireless on the home network, BTW, with same results. Will report back in about an hour.
     
  7. dougdingle

    dougdingle HD Tech

    930
    77
    Jul 4, 2007
    West Coast
    What's an EAS test?

    I'd sacrifice the entire barnyard.
     
  8. dougdingle

    dougdingle HD Tech

    930
    77
    Jul 4, 2007
    West Coast
    Eliminated. Identical issue. Gets to 42% loaded, then fails with 'No Ports Available' error. So it's not the network, or the Roamio network access.
     
  9. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,290
    3,766
    Dec 7, 2012
    Ashland, PA...
    Emergency Alert System. I get them local weekly, statewide monthly, and annual.

    Last week I had Tornado Warning. Those last 5 minutes.
     
  10. dougdingle

    dougdingle HD Tech

    930
    77
    Jul 4, 2007
    West Coast
    Just a quick update - things continue along exactly as before.

    Connects daily, S03 (or No Ports Available) failure notice at around 42% loading, but always 12 days of guide data, and shows record as expected.

    According to the main info page, last successful update was mid-May.
     
  11. firepowr

    firepowr New Member

    18
    0
    Jul 27, 2014
    Doug,

    I'm currently in the same situation as you. I have no guide info. And i ran CPI&TDL and its been running for over 12 hours. Looks like I'm going to have to wipe my drive and set up the tivo again.

    I'll be pulling the drive out and formatting it in my Windows computer. Is there a particular process I should do? It's a 3TB WD Red drive.
     
  12. dougdingle

    dougdingle HD Tech

    930
    77
    Jul 4, 2007
    West Coast
    My situation is slightly different in that although the Roamio says updates did not complete successfully, I consistently have 12-13 days of guide data, and everything works normally, has done so since May. It's kind of weird, and I just gave up trying to fix it after trying a LOT of different things. My four Minis update normally.

    If you're going to start over, you can pull the drive, connect the drive to your computer, and use Windows' Disk Manager to initialize the disk (it should offer to do that as soon as you load Disk Manager). Once that's done, putting it back into the Roamio should start a fresh setup automagically.

    You may want to run the WD long Diagnostics (available on the WD site) on it overnight just to make sure the drive is OK, before putting back into the Roamio.
     
  13. firepowr

    firepowr New Member

    18
    0
    Jul 27, 2014
    Thanks Doug. Good to know.
     
  14. firepowr

    firepowr New Member

    18
    0
    Jul 27, 2014
    So I wiped out my 3 TB drive on my Windows system and plugged it back into my Tivo. It ran through the set up and after some updates and reboots my Tivo is back up and running. I didn't have to pair my cablecard. All my channels showed up and worked. The only issue was the Xfinity On Demand stuff wasn't working. I tried to do the re-pairing online but that didn't work. So i called the support number and they fixed it in less than 5 minutes.

    Anyhow, my Tivo seems faster and snappy, and I glad my Roamio finally got that new UI update.

    I'm not sure why my system wasn't getting any Guide Data. I think the database for it got corrupted somehow since my Tivo bricked with the "Clear Programing Info..." screen. I'm guessing Tivo tried to push an update to it and caused it to get corrupted because all my Tivo Minis got the new UI update except for my Roamio.
     
  15. dougdingle

    dougdingle HD Tech

    930
    77
    Jul 4, 2007
    West Coast
    Good to hear you got it going. I suspect some kind of database corruption on mine as well, but as long as it continues to get fresh guide data (despite saying it hasn't), I'm just gonna leave it alone. I have no wish to start over and lose about 275 hours of recordings unless there's absolutely no other choice.
     
  16. whatnot27

    whatnot27 New Member

    3
    1
    Apr 23, 2018
    I was also failing around 44% with Error Code S303 on a Roamio Plus. I reluctantly crossed my fingers and ran a KS58 and it worked! Eventually booted after various boot screens and all subsequent TiVo connections have completed successfully. I also had some corrupt OnePasses that couldn't be deleted (and didn't work), and those can now be deleted and redone. Of course, YMMV, but wanted to share KS58 worked for me.
     
  17. dougdingle

    dougdingle HD Tech

    930
    77
    Jul 4, 2007
    West Coast
    Glad it worked for you. I cloned my 4TB drive, and ran KS58 on it (a while back), and unfortunately it never completed - it just sat there on the KS58 screen for the day until I finally cycled its power.

    I continue to get guide updates for 12 days out, and the TiVo surprises me and gets a completed connection from time to time (last one was March 2nd).

    It's likely if I started over with a fresh install I could fix it, but losing hundreds of recordings is too annoying to try (currently).
     

Share This Page

spam firewall

Advertisements