No new guide data for 30 days - S03 error

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I got a notice today that my Roamio Pro hasn't been able to get data for 30 days, and when I check the status screen it says Failed..S03 error. I'm given to understand this means the channel guide database is corrupt, and new data won't load.

It connects fine, downloads the data OK, takes a looooong time to load (I gave up watching after an hour at 40%), but in the end it fails with the S03 error.

I've read suggestions for other models , including KickStart 57, deleting the guide data and todo list, and leaving the Tuning Adapter disconnected for a couple of days. I haven't seen anything specific for the Roamio Pro.

My GC (Garbage Collection?), Indexing, and VCM dates are all current, and strangely, I have guide data to July 5th (12 days worth), which I don't understand at all.

Anyone have this problem and find a fix?

And as an aside, why ON EARTH wait 30 days to tell me about the problem? What's wrong with issuing the first warning after 5 days?

 

I've read in a few places (but not about the Roamio) that running "Clear Program Info & ToDo List." could result in an endless boot loop that can't be fixed. Have you heard anything like that?

 

@slowbiscuit I'm not exactly 'already hosed'. I have guide data out 12-14 days, all indexes are current as of this morning, so it seems to be using the data it's getting, it just doesn't set some bit correctly to acknowledge that - telling me I haven't has a successful connection in 30 days while showing me guide data for the next 14. I would have run out of guide data two weeks ago if what it was telling me was true.

Also, I've got close to 300 hours of recordings that I would prefer not to trash unless there was absolutely no other choice.

@JoeKustra, thanks for the encouraging words that CPI&TDL has not been fatal for you many times. I have a couple of more things to try, and then I'll try that.

I find it somewhat strange that I haven't been able to find a single instance of this happening in the Roamio forums until I posted this. It's happened in other boxes, just not the Roamio where anyone has posted anything about it.

 

I was not so much concerned with losing recordings per se, I was more concerned with getting stuck in a boot loop and losing everything.

 

I initiated a CPI&TDL. I'll report back when it's done.

 

So CPI&TDL finished. Including a connect to mom, the entire thing took about 40 minutes.

It finished, rebooted, downloaded guide data and attempted to load it, tells me it failed with the same error. However, once again guide data goes out 13 days to July 7th, and the dates on all the indexes on the system info page, including GC, are from today.

The only upside is that I had two 'ghost' Now Playing entries that had no actual shows and which I couldn't delete, are they are now gone.

I'm really stumped. If things don't clear up in the next couple of days, I suppose KS58 is the next option, as nervous as that makes me.

 

Oops. Yeah. That's exactly what I did.

Apparently, I can't change the title of this thread, either.

 

Someone fixed it for me...thanks to whoever it was.

 

So I did another 'clear data and todo' but this time I watched the entire procedure because I wanted to see if the guide was truly empty after the 'clear data' procedure. Took it (literally) 4 minutes to clear everything, after which it rebooted and both the guide and tdl were empty.

Then it connected, and the exact same thing happened - connected, took roughly 8 seconds to do the download, then it started loading the data until it hit 30%, then it accelerated rapidly to 42%, after which it failed. So I look at the guide, and it's fully populated until 8 AM July 8th.

So now I don't know if it cached the previous data and just reloaded it after the failure, or if it truly loaded the new data. By the time I looked at the tdl, it had also repopulated. Can it download 14 days of guide data in 8 seconds? No idea.

I think I'm going to leave it alone for a few days, see if the guide data keeps extending out to remain at 13-14 days. My sense is that it is actually updating OK, it just doesn't flip the bit to say so, but I could be wrong about that.

It keeps telling me the last successful connection was somewhere around mid-May, but that is obviously false.

 

An update: I've been watching the the thing connect since Sunday, it has done so several times, and each time it fails. The network connect page says 'Failed - No open ports', while the system Info continues to say 'Error S03'.

However, the guide is updating daily. I now have two more days of guide than I did on Sunday. The todo list continues to populate, and scheduled recordings record.

A weird internal error of some sort, since everything is working, but it thinks updates fail. I'm going to continue to watch it, not do anything for now.

Any idea what "Failed - no open ports" means?