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Discussion in 'TiVo Premiere DVRs' started by arw03, Mar 31, 2011.
Only if you forgot what your old MAK was.
I have mine written down somewhere...
I had my MAK changed (to get old non used TiVos off my account) on my five TiVos a few years ago, within about two days all worked as normal, I never needed the old MAK, but i did have it.
Under what circumstances would they change it?
Lujan & WillH and any others
I bought my TiVo Premiere XL full list direct from Tivo. Paid one year subscription price.
When notice first came up of my 5/19 renewal I called and couldn't talk them into discounting the lifetime to a long time TiVo customer.
If I wait can I expect to get the discount email you mention?
Are others getting this email more recently?
I owe some one a big Thanks just checked my emails & on March 20th the email they sent me about renewing the annual, included the Lifetime upgrade offer. I will let you know if it works.
I just got off the phone... got Lifetime for $299 + tax !!!! This "Charlie" did not hesitate a bit on the discounted price unlike who I talked too earlier (though, I did not mention the discount offer in the email at that time). Card not billed until renewal date. 30 day guarantee after that date (to change my mind about the lifetime, I guess.)
Again my TiVo was Premiere XL purchased direct from TiVo, full price. Paid 1yr to start.
Got the email two months to the day prior the renewal date. Watch your emails ... and read them completely to save $100
You can't change the MAK in the TiVo. Sure I can change it in TiVo Desktop, but I can't transfer it to any of the TiVos. I would have to transcode the file to be able to transfer it to any of my TiVos.
Every TiVo i've owned or sold still shows up on my account.
There was issues with the boxes showing up so the csr changed it. Boy was I pissed.
That what i had and wanted to clean up my account, the only way was to open another TiVo account. TiVo then xfered all my active TiVos into that new account, than I changed the name of the old account to john smith with a fake phone number and fake E-Mail address. I than changed my new account to what it was before and all the old TiVos were gone.
Doesn't the 1 year subscription cost more than $100? So the "savings" is really just their way of saying, "We already got plenty out of you, here's a 'discount.'"
$20 x 12 = $240 (year service) + $100 box = $340 for one year. But that is because you are paying off your loan on the $100, subsidized box. It is actually a significantly better deal than paying the full/normal price: $129 (year service) + $300 box = $430.
So it is actually the people who bought the $300 box that more deserve the lifetime service discount.
Your situation sounds exactly like mine. I paid for the Premiere at regular price, then paid the $129.00 for one year because TiVo was new to me (I didn't want to be stuck with lifetime not knowing anything about TiVo). I then chose to get the lifetime for $299.00. It might have cost me slightly more than some who chose lifetime right away, but I had piece of mind so to me, it was worth it.
Any discussion about adding Lifetime to a $20/month TiVo after a year carries the assumption that TiVo will still be offering it when the year is up...
That is true too. They can't revoke what we already have, but they can change what services they offer at any time.
May 20th .... charged $399 !!!! for lifetime. I knew the card would not be charged until my annual service contract expired. Did not expect the Lifetime price increase to apply to someone who a month ago agreed to the $299 price. Do I have a complaint? Ouch!
I'd say you have a legally actionable complaint for breach of contract.
IAAL, but not yours - the above post is more or less correct, BUT before going to see an attorney or even thinking about it, I'd recommend calling Tivo. It would probably help a lot if you had the reference number / confirmation number / whatever from your call on 4/4 or 4/5 or whatever it was. I would think they can sort you out... it might take some doing, but I would be pretty insistent that they resolve this. You agreed to the $299 price, and that should be noted on your account, at least in theory... I'm sure you can get them to honor it with enough patience.
Bear in mind that it seems right now the CSR's are being told to push the "399/499 lifetime ONLY!" hard - and that's fine / accurate / all that - but in your case you actually DO have preexisting agreement for $299 so you should ultimately prevail, with patience and courteous explaining. Don't get upset with them, just calmly, patiently, nicely explain the situation and I'm sure it'll eventually get worked out.
Besides, remember that the #1 thing Tivo cares about anymore is paying their high-priced attorneys.
May we assume that, in addition to not being mriman's attorney, you also are not one of TiVo's?
LOL, you may.
Remember that $399 charge that appeared on my card...
Yeah!!! Tivo "Tanner" just credited my credit card $100 !!! I think TiVo did the right thing in this case. No argument, no fuss, no muss.