No longer receiving emails.

Discussion in 'Forum Operations Center' started by kpeters59, Feb 2, 2018.

  1. kpeters59

    kpeters59 Well-Known Member

    2,863
    582
    Jun 19, 2007
    Houston, Texas
    I have once again stopped receiving emails from this Forum.

    -KP
     
  2. Mike Lang

    Mike Lang Administrator Staff Member Administrator TCF Club

    8,277
    1,364
    Nov 17, 1999
    It looks like your email provider started bouncing them back again starting Sunday.
     
  3. kpeters59

    kpeters59 Well-Known Member

    2,863
    582
    Jun 19, 2007
    Houston, Texas
    I added you to 'Safe Senders', with no effect...

    -KP
     
  4. David Bott

    David Bott Administrator Staff Member Administrator

    2,845
    240
    Jan 1, 1999
    Looking at our server, all is fine and our server is not found on any blacklists. My guess is something with HotMail and your account or the server you get mail though. I say this only because we have a lot of hotmail users are we are not flooded YET with people mentioning it.

    I have sent in a note to Microsoft mail support that came back to to check our server settings even though they are the once bouncing without a real reason being given for the bounce in the response. More or less, they have us on a PRIVATE BLACK LIST they use only on some servers and I need to try to get thek to remove it. Not an easy thing to reach people to help.
     
    Last edited: May 21, 2020
  5. David Bott

    David Bott Administrator Staff Member Administrator

    2,845
    240
    Jan 1, 1999
    I have a ticket opened with Microsoft....

    Thank you
    Your request was submitted

    Support request number: SR1501480460
     
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  6. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,398
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    Dec 7, 2012
    Ashland, PA...
    Hi David. You missed the second "n" in "know". Thanks.
     
  7. Mike Lang

    Mike Lang Administrator Staff Member Administrator TCF Club

    8,277
    1,364
    Nov 17, 1999
    That was me but I love how my typos can always get blamed on DB. :cool:
     
  8. YamahaRick

    YamahaRick Deplorable

    25,051
    4,790
    Oct 9, 2002
    Redneckistan
    One question ... WTF is lice.com? I'm afraid to go there myself. Or, I should say, my hair is.
     
  9. Mike Lang

    Mike Lang Administrator Staff Member Administrator TCF Club

    8,277
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    Nov 17, 1999
    I copy/pasted what David sent but I'd guess he meant live.com
     
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  10. David Bott

    David Bott Administrator Staff Member Administrator

    2,845
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    Jan 1, 1999
    I fixed and updated.
     
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  11. kpeters59

    kpeters59 Well-Known Member

    2,863
    582
    Jun 19, 2007
    Houston, Texas
    I have temporarily switched my TCF email address to my Gmail address, which is loaded in to the Hotmail account as an IMAP Server.

    Since the Hotmail address 'filters' these emails to a separate folder, I'll have to see if that works like this.

    Thanks for the help!

    -KP
     
  12. markb

    markb Well-Known Member

    1,604
    284
    Jul 24, 2002
    San Diego
    @David Bott, have you considered routing mail through something like Amazon SES? At least if Microsoft blocks SES, you have one tech giant in your corner!

    A Google search reveals an incident in 2016 where Hotmail blocked some of SES, so it's not immune, and it was resolved in about 4 days, which isn't great. But it doesn't sound like the response you are getting from Microsoft is very encouraging.
     
  13. David Bott

    David Bott Administrator Staff Member Administrator

    2,845
    240
    Jan 1, 1999
    Hi...We usually don't have issues, but Microsocft can be a pain if to many people click SPAM vs UNSUBSCRIBE. I think the last time this happened was a few years ago. It just takes time for them to get around to the support ticket, to which I have have not heard anything back on as of yet. Ugh!

    So about an hour or so ago I setup a SendGrid account to send out the mail. So as of this time, all the mail server wide (4 sites), is being sent via SendGrid. I just hope it is working as I need to it. :)
     
  14. tim1724

    tim1724 Active Member TCF Club

    537
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    Jul 3, 2007
    Temple City, CA
    Microsoft's email blacklists are a real pain. I run the mail server for a computer science department at a small college. Every 2 or 3 years we end up on it and it usually takes a few weeks to get us off of it. (This is particularly annoying for us as our college administration uses Microsoft-hosted email.)
     
  15. David Bott

    David Bott Administrator Staff Member Administrator

    2,845
    240
    Jan 1, 1999
    Oh my! Even using them as the hosted e-mail...What a total pain! The last time we were on the list for this server was 8/2016. So it is not like we are bad at doing what we do. What happens is people using Outlook click on JUNK for forum messages, vs Unsubscribe, not knowing what that does to a server as it counts as like a spam message to Outlook. Enough of them, on the list you go.

    But what gets me is I am part of their mail service that sends me reports when people click to on JUNK and also their is a place I can login to look at a calendar to see the JUNK clicks. The issue is, well, in order for a report to show anything there has to be over 100 in a day. I can only see ONE time, on the 30th of last month, where there was over 100 of anything. And in this case, seemed to be 103 a RCTP requests in an hour. That is nothing when a large thread has a lot of subscribers. But even that resulted in not being flagged with a FILTER RESULT of GREEN. (As is ALL IS FINE.)

    So I have no idea why we ended up on the list. But I did just get this back...(Hummm, thanks MS.)
    ---------------------------

    We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.

    Conditionally mitigated
    72.9.XXX.XXX
    Our investigation has determined that the above IP(s) qualify for conditional mitigation. These IP(s) have been unblocked, but may be subject to low daily email limits until they have established a good reputation.

    Please note that mitigating this issue does not guarantee that your email will be delivered to a user's inbox.

    Ongoing complaints from users will result in removal of the mitigation.

    Mitigation may take 24 - 48 hours to replicate completely throughout our system.
    ----------------------------

    At this time I still have the server running all mail through SendGrid.
     
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  16. David Bott

    David Bott Administrator Staff Member Administrator

    2,845
    240
    Jan 1, 1999
    Ok, the server is now off the Microsoft blacklist list for sending and mail is again being sent via our server vs SendGrid.

    It is amazing how much SendGrid mail is delayed in getting delivered due to their IP ratings! Oh my! So I hope this holds mail goes though without issue.

    Thanks
     
    kpeters59 likes this.

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