No Internet connection again and again

Discussion in 'TiVo Premiere DVRs' started by Stormydog, Mar 5, 2011.

  1. Mar 5, 2011 #1 of 53

    Stormydog Member

    Oct 13, 2010
    Wondering what is up with Premier.
    I get this message in Tv Central: "Your Tivo is not connected to network. Some features will be unavailable until you restore your network connection". I reboot my router and gateway and still get this message in Tivo Central. Can not Search or other things. Unplugged and plugged cable into back of Premier. No change. Put Tivo to Standby and turned back on. No change.

    I went to Setup and was able to contact Tivo Service using internet connection. Connected and loaded just fine.

    Get info
    Loading info

    Return to Tivo Central and still get message.
    What could be interferring with Tivo Central internet connection? Did this time and time again when first installed and is doing it now. I have 4 computers (2 wired 2 wireless) on network and all work fine.
  2. Mar 5, 2011 #2 of 53

    audioscience OG Lurker

    Feb 10, 2005
    New England
    I've only had this error once but it went away on it's own.

    Sounds like you should just unplug the Tivo and plug it back in for a full reboot. Putting the Tivo into standby doesn't do anything because the Tivo is still working.
  3. Mar 5, 2011 #3 of 53

    Stormydog Member

    Oct 13, 2010
    I hate the thought of unplugging the power as it may become a way of life with this problem occuring more often. I am afraid of things like scrambling the hard drive and messing the Premier up with unnessesary power ups. If I need to I will do it. I will do it now to see if it helps because nothing else I do is helping.

    The Premier is new to me and under warranty so I need to see if there is a problem with the unit or software possibly being reported my other users before I randomly unplug it.

    I will let you know if it helps.
  4. Mar 5, 2011 #4 of 53

    Stormydog Member

    Oct 13, 2010
    I did power off and on the Premier by unplugging it. That restored the internet connection as the message was not present and Search feature was restored.

    So I guess my question is going back to Tivo. Why does Tivo Central never refresh the network connection. Is the software too dumb to bother to check again? Is it a nightmare to constantly be checking and causes slowdown and doggy operations? I worked in software development many years and know all about these king of issues. If no one ever asks, nothing ever gets done about it and never changes because it is not important - not enough people complained or reported the issue. I doubt I am number one.
  5. Mar 5, 2011 #5 of 53

    curiousgeorge Member

    Nov 28, 2002
    This issue is a teardrop in the ocean of teardops that are Premiere bugs/freezes/malfunctions/quirks. Hard to get attention for this specific problem when TiVo has demonstrated that they don't care about the MAJOR problems for the past YEAR. If they cared, they would have taken ALL development resources off esoteric crap like Pandora, Hulu, iPad, etc until the core functionality of the BOX (ie, search, record, manage recordings, play recordings) WORKED reliably and the HDUI was complete. But they haven't, and they won't. So we're stuck here a year after launch with the same broken box that is the antithesis if what TiVo used to stand for.
  6. Mar 5, 2011 #6 of 53

    Stormydog Member

    Oct 13, 2010
    Thanks for the reply.
    I am beginning to get this feeling myself as I experience the Premier. I was a very happy S2 user for many years, but forced to adapt to the change to digital programming and chose to bite the bullet and go all out with a Premier.
  7. Mar 6, 2011 #7 of 53

    mx77m New Member

    Oct 13, 2007
    I'm having the same issues with 'TiVo not connected to network' and not showing the HD banner and slow interface with 'My shows'. Although I know there is no issue with my connection using the TiVo wireless N adapter, since I can connect to TiVo for program guide update and/or online features such as Pandora. So I finally called TiVo support and they said that it was an issue on their end and they are actively trying fix the issue. Suggested temp solution by tech is to use the standard (non-HD) banner interface. I was also told they didn't know how long before the issue was resolved and that they had already hoped to have a fix in place, but hasn't happened.
  8. Mar 6, 2011 #8 of 53

    akaussie Member

    Aug 18, 2010
    I can add that I have experienced the same issue in the last few days with my TP. "Glad" to hear that it's an issue on tivo's end and not with my box or internet connection.
  9. Mar 6, 2011 #9 of 53

    routerspecialist New Member

    Jun 19, 2008
    Just go back to the SD menus, and the problem goes away. This is a bug, a pretty nasty one, with the software. If it was anything else, going back to the SD menus wouldn't fix it. And that fixed it for me. No problems since switching back to the SD menus.
  10. rijowysock

    rijowysock New Member

    Nov 6, 2010
    same problem, started tonight.. never did it before.. reboot made it go away but it keeps going back and forth.. on and off....
  11. djdanska

    djdanska New Member

    Sep 30, 2004
  12. ilovereality

    ilovereality New Member

    Jan 22, 2007
    I have 4 tivo's on my network and the Premiere is the only hard wired one - from time to time it stops seeing the other TIVOs - my solution always seems to be to go to the 'missing' tivo and re-check the network settings - testing the connection always works and then the missing tivo is again visible.
  13. dbenrosen

    dbenrosen New Member

    Sep 20, 2003
    New Jersey
    Same problem as well using FIOS in NJ. It was very annoying last night. The TP is hardwired, so no flakey wireless network possibilities.
  14. striderc17

    striderc17 New Member

    Mar 7, 2011
    I had the problem as well yesterday. Everything else that was connected to my router was working. I rebooted the Tivo and it has been working fine so far.....
  15. edmalloy

    edmalloy New Member

    Oct 1, 2002
    Pittsburgh, PA
    I have two week old Premiers and one of then has had this message twice.

    My assumption was a bad ethernet cable and I replaced it .... only a day but so far....
  16. tomhorsley

    tomhorsley Well-Known Member

    Jul 22, 2010
    I used to have this problem all the time, then I looked at my router logs and found that the tivo dhcp client never renews the lease. I switched to a static IP config for the tivo and problem went away and never came back (well, except when comcast internet is actually down).
  17. Speedo123

    Speedo123 New Member

    Aug 18, 2006
    Tampa, FL
    I've had the same problem with my hard-wired TP units. However, when I check on my PC with Network Magic, it says that the units are connected. Going into the Network settings in the menu usually gets rid of the problem. Another problem I have is that the ethernet sockets on two of my TPs are "bad." If you just plug the cable in, the connection is intermittent. I have to pull the cable to one side and tape it there to get a reliable connection. This occurred on initial setup of new boxes. I contacted TiVo support on the initial unit and they said they would send me a replacement box and I could then send the bad unit back. They never did this, instead they sent me an email authorization to return my bad unit several days later when I should have been receiving the replacemet (which email I didn't see right away). After a few weeks I finally called and they of course said they didn't have any record of saying they would send the replacement first. By this time, I had a lot of shows recorded and decided that as I had "fixed" the problem with tape, I'd not push the issue for now. Having this problem with one unit, it could have been a fluke. Having it with two of three units says to me it's a pretty widespread defective equipment problem. Any one else experience this with new Premiere boxes?
  18. generaltso

    generaltso Well-Known Member

    Nov 3, 2003
    I've been having this problem sporadically. It seems to only occur when I'm using the iPad app. It usually starts with the iPad saying that it lost connection to the DVR. Then the TiVo starts saying that it can't connect to the network. If I exit out of the iPad app, the error messages usually go away on the TiVo.

    But I often use the iPad app with no problems at all, so I don't know what's causing it. The next time it happens, I'll try statically assigning an IP and see if it makes a difference.
  19. h2oskierc

    h2oskierc I'm a 2-Tuner

    Dec 16, 2010
    I don't have an iPad, so that isn't the problem for me. I send TiVo tech support an email through their website and they said my TiVo needs an update, so I am supposed to force it to connect, reboot, and force it to connect again.

    I think I have a spare hour or two tonight, so I may be able to try that once all my shows record.
  20. generaltso

    generaltso Well-Known Member

    Nov 3, 2003
    Did they authorize your box for an update that's not generally available yet?

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