No HD guide

Discussion in 'TiVo Premiere DVRs' started by BuffCat, Feb 3, 2012.

  1. BuffCat

    BuffCat New Member

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    Feb 2, 2012
    Boulder

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    I apologize if this has been posted elsewhere already, I tried a search and went through the forums and didn't see an answer. I got a Premiere yesterday, which was promptly updated to the newest software. However, I still don't have access to the new HD guide. I have it set to HD menus and the TiVo Central menu is HD, but the guide is still the old SD channel guide. Is there anything else I need to do to change it? Am I missing something? Thanks in advance, and again, apologies if this has been covered elsewhere.
     
  2. wikiwiki2004

    wikiwiki2004 New Member

    10
    0
    Dec 25, 2010
    The only thing I can suggest for you is to try to force a Tivo connect by going to network connections and selecting to connect to tivo service now. Hopefully that works. To do that go to Settings & Messages, Settings, Network & Phone.
     
  3. rainwater

    rainwater Active Member

    7,066
    5
    Sep 21, 2004
    What version of the software are you running (listed under system information)?
     
  4. bd177

    bd177 Member

    36
    1
    Oct 22, 2010
    Tonawanda NY
    Bring up the guide then hit the yellow 'A' button and select 'Grid' style.
     
  5. BuffCat

    BuffCat New Member

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    0
    Feb 2, 2012
    Boulder

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    Sorry for the delayed response, been on the phone with Comcast, getting the cablecard working right has been a nightmare that isn't over. Anyway, I checked the software ID and it wasn't 20.2, which is odd since it updated yesterday and I had a message that the new HD guide was available. I forced the connection to TiVo and it currently says downloading, so fingers crossed. Thanks for the help.
     
  6. wikiwiki2004

    wikiwiki2004 New Member

    10
    0
    Dec 25, 2010
    Keep fingers crossed! Also keep in mind you may have to force a reconnect a few times. I have learned that Tivo is funny that way sometimes.
     
  7. BuffCat

    BuffCat New Member

    4
    0
    Feb 2, 2012
    Boulder
    Done connecting. Software version: 14.5-01-3-746. So is that the problem? Do I need to just wait until I'm deemed worthy of the update?
     
  8. wikiwiki2004

    wikiwiki2004 New Member

    10
    0
    Dec 25, 2010
    I know the new software version is 20.2-01-2-746. Like I said Tivo is funny how they roll out their updates it is sporadic at times. I actually didn't get the new update until yesterday when some had the new update days before that. You can force a reconnect or just wait until Tivo finally gives you the update. Although just recently Tivo had a server issue so that could be something to consider too. Tivo isn't perfect it does have it's hiccup moments like anything else.
     
  9. BuffCat

    BuffCat New Member

    4
    0
    Feb 2, 2012
    Boulder
    Ok thanks, I'll try it a couple more times and if that doesn't do it I'll just be patient. Interesting that they sent me the message saying I had gotten the software update before I had though. Oh well, bigger priority is getting HD channels working right now. On round two with Comcast tier two tech support...
     

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