No free shipping?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by c3, Mar 1, 2006.

  1. Mar 1, 2006 #1 of 12
    c3

    c3 TiVoholic

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    At www.tivo.com, TiVo is advertising free ground shipping for the TiVo boxes. However, on the order confirmation page, I'm charged $6.21 for 1 box, $16.16 for 2 boxes, or $19.85 for 3 boxes. Has anyone else experienced this?
     
  2. Mar 1, 2006 #2 of 12
    Stanley Rohner

    Stanley Rohner New Member

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    I suppose they call it a handling fee.
     
  3. Mar 1, 2006 #3 of 12
    c3

    c3 TiVoholic

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    It must be more than twice as difficult to handle two boxes versus one box. :)
     
  4. Mar 1, 2006 #4 of 12
    juststained

    juststained New Member

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    No, thats not right. Its still free shipping. Call instead. 877-buy-tivo
     
  5. Mar 1, 2006 #5 of 12
    juststained

    juststained New Member

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    Also, it may be tax youre looking at but it shouldnt be shipping. I placed orders today, all free shipping.
     
  6. Mar 1, 2006 #6 of 12
    c3

    c3 TiVoholic

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    Tax is listed separately (for example, the 80-hour box with "free shipping"), so it's not tax.
     
  7. Mar 1, 2006 #7 of 12
    mrjam2jab

    mrjam2jab Still Learning

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    betchya you dont get the 30 minute wait at this number like you do with the support number.... ;)
     
  8. Mar 1, 2006 #8 of 12
    juststained

    juststained New Member

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    If you call you will get your free standard shipping. You aren't shipping to Alaska or Hawaii are ya?
     
  9. Mar 1, 2006 #9 of 12
    juststained

    juststained New Member

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    Very True! :rolleyes:
     
  10. c3

    c3 TiVoholic

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    I may be able to save a few dollars by ordering online, but not when they add the shipping charge. Shipping to CA.
     
  11. juststained

    juststained New Member

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    Ok. Just trying to help you out. It is free standard UPS shipping on the Tivo Boxes online with or without service. Im not sure why its not working for you but if you do call you will get free shipping.

    Thats about all I can say on the subject.
     
  12. c3

    c3 TiVoholic

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    I just placed an order online (from work) with free shipping. Either they have corrected the problem, or there is something (cookie?) on my home computer that conflicts with free shipping.

    Update: Now free shipping works fine on my home computer, so the problem was fixed on TiVo's side.
     

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