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No Download to iPhone or iPad - BS Response from Technical Support?

Discussion in 'TiVo Roamio DVRs' started by crubin, Mar 2, 2021.

  1. Mar 2, 2021 #1 of 8
    crubin

    crubin New Member

    5
    2
    May 25, 2005

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    I cannot download to any iOS 14 devices. All of them indicate there is a problem with setup when trying to download. After hours of troubleshooting, I am told by Tivo that they have not updated their software yet for 14.4. Is this true? I have an older iPhone with 14.01 and I have the same problem with that version - that version has been out for months so I question whether Tivo not having updated its software yet for this is true. Unfortunately, I can't rollback to a Version 13 to test since they are no longer signed by Apple. Any thoughts/similar problems/having no problems? Thanks.
     
  2. Mar 2, 2021 #2 of 8
    gigaquad

    gigaquad Tivo Image Master

    239
    132
    Oct 25, 2004
    I'd like to help, but my Tivo app has been stuck on "Middlemind error" for over a month. I'm pretty certain they just don't want to bother with them anymore.
     
  3. Mar 2, 2021 #3 of 8
    NorthAlabama

    NorthAlabama tabasco rules

    12,377
    3,641
    Apr 19, 2012
    sweet home, al
    it's the new and improved tivo tech support - if you wait long enough to fix bugs, they don't need to be fixed anymore - like magic! :oops:
     
  4. Mar 3, 2021 #4 of 8
    cwoody222

    cwoody222 Well-Known Member

    12,007
    482
    Nov 13, 1999
    Buffalo, NY
    It’s BS.

    I just downloaded an hour long HD show to my 14.4 iPhone in about 20 minutes, which is the same experience I had regularly back pre-COVID when I would download shows to the gym.
     
  5. Mar 3, 2021 #5 of 8
    Bruce24

    Bruce24 Active Member

    354
    109
    Jan 8, 2003
    boston

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    I hadn't tried downloading a program since I stopped going to the gym about a year ago. I just downloaded a 30 min show in ~7min to my iPad and confirmed it will play.

    Tivo app version v4.6.1
    iOS version 14.4
     
  6. Mar 3, 2021 #6 of 8
    crubin

    crubin New Member

    5
    2
    May 25, 2005
    Thank you for confirming my suspicions!
     
  7. Mar 3, 2021 #7 of 8
    crubin

    crubin New Member

    5
    2
    May 25, 2005
    Thank you for confirming my suspicions!
     
  8. Mar 3, 2021 #8 of 8
    crubin

    crubin New Member

    5
    2
    May 25, 2005
    Dear All -

    Thank you for confirming the problem was not with the iOS version being unsupported. With that knowledge I did some of my own troubleshooting and found the problem was with a wonky Ethernet router on my end. When I moved the Tivo connection off that router to another one, all started working.
     
    NorthAlabama and cwoody222 like this.

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