No color & no sound

Discussion in 'TiVo Help Center' started by duchesz, Apr 9, 2008.

  1. duchesz

    duchesz New Member

    Apr 9, 2008
    Received an HD Tivo for serviceman set it up and installed cablecard...which was great until the hard drive in the Tivo went bad. Best Buy exchanged old unit for brand new one...same model. There is no sound and only black and white-no color. The color cord is plugged in and there was no sound cords plugged into the first unit....but we got sound just fine.
    BTW I work 12 hour days and rushed home tonight to call Tivo tech support before they closed. In the 15 minutes before they closed for the night, my call rang through twice but no one picked up....guess they'd had a long day too.
    Not sure what else is pertinent.
    Thanks in advance for the help!
    Duchesz (the nickname for my harley)
  2. mec1991

    mec1991 Cranky old coot

    Nov 5, 2004
    Back home...
    How do you have it hooked up?

    By HDMI or component? If component (video only) you need to use an audio cable as well. All 3 cables must be connected for component video, none of those 3 carry audio.

    Not sure what you meant by "color cord".

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