No audio on all channels unless rebooted

Discussion in 'TiVo Series3 HDTV DVRs' started by ReidWings, Feb 27, 2007.

  1. Sep 9, 2007 #161 of 241
    bdraw

    bdraw Member

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    Aug 1, 2004
    Tampa, FL

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    Thats pretty interesting Ron. I know the the buffers still record even the unit is in standby, but I'd think the decoders would be idle. I wonder if standby does anything more than just turn off the video out.
     
  2. Sep 9, 2007 #162 of 241
    Ron Tobin

    Ron Tobin Member

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    May 13, 2004
    Sarasota, FL
    I really don't know, Ben, however I called it in to Tivo support, inasmuch as I have an open ticket with them on this issue. They did confirm that it's a problem that they are working on, and not just specific to Fios, and that the next software update, eta unknown, is to address this as well as the Fios pixelization issues. Sounds like they are getting lots and lots of calls, which is good.
     
  3. Sep 9, 2007 #163 of 241
    bevansmd

    bevansmd New Member

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    Jul 13, 2004
    Ankeny, IA
    This happened to me 4 days in a row. Called customer service....on hold for 45 mins. They said they were not tracking a problem like this...it was new to this customer service rep. He offered to replace my unit with a refurbished tivo for 49.99 as I am beyond the 90 day warranty. Told him I have an extended warranty through weaknees. He denied that it was a software problem. Said there will be a software update in the next week or so for tiling/megablocking problem but nothing for the audio problem.

    This makes me think maybe it is a hardware problem. I'd rather deal with it now before we hit primetime when I will be recording multiple things. Rebooting then would be a major problem! What do you think? Contact Weaknees for the extended warranty?
     
  4. bdraw

    bdraw Member

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    Aug 1, 2004
    Tampa, FL
    I don't think it's hardware, it affect both my S3s and one of them was just warrantied for another problem

    My solution is to not watch commercials. It works pretty good till I use the break as a chance to hit the fridge. ;)
     
  5. wbradney

    wbradney New Member

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    Mar 3, 2003

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    Interesting. I had the same thing happen last night -- first time I've ever seen (or rather not heard) it happen.

    There's a thread over at dslreports that suggests that the Verizon FIOS STB might also have this problem:

    http://www.dslreports.com/forum/r19043440-North-NJ-No-Sound-on-all-Channels
     
  6. cella7

    cella7 New Member

    3
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    May 1, 2005
    Ankeny, IA
    I'm glad I decided to come here to see if others are having this problem, because Tivo tech support told me that NO-ONE else is having this issue. Nice.

    I'm in Des Moines and have Mediacom for cable. I've had this problem for about the last two weeks, and noticed a pattern... the audio will stop working right after a Mediacom commercial. The audio will cut out whether I am watching live tv or a recorded broadcast. I think I now have the proof because I can MAKE the audio stop working. I've got a recording of a show that has an inserted local Mediacom commercial. When I play the commercial, the last second of its audio cuts out and there's no more audio after that. The only way to get audio back is to reboot the Tivo box. But if I play the recording and fast forward over the commercial... no problem. Sound will work just fine.

    Now that I know others are having this problem and I've got proof (at least in my mind), I'm calling Tivo back (this will be the 6th time on this issue). When I told the Tivo tech support guy about the local commercial on my last tech support call, he acted like I was nuts and said that they would be getting calls all over the country if that was true.

    If I have any luck with them, I'll post an update.

    (And just a note, I've always had good experiences with both customer service and technical service at Tivo, but their response to this problem is very disappointing.)
     
  7. rudiger

    rudiger New Member

    114
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    Feb 6, 2002
    On the...
    I thought I would chimed in on this.

    I been seeing this problem occuring lately, twice over the past 72 hours. I'm thinking this occurs when one channel is on ESPNHD. I was watching a lot of college football Saturday night so I left the channel on ESPNHD and when I woke up the next day I had no audio at all. Tonight I was watching Monday Night Football and it cut to a local commercial and the sound cut off. Both times I had to do a restart to get the audio back.

    I'm going to leave it on ESPNHD and check it again tomorrow morning.

    FWIW, I have a Series 3 with two cablecards on TimeWarner in Carrollton, TX.

    rudiger
     
  8. tome9999

    tome9999 New Member

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    Oct 17, 2006

    That is great. I haven't heard of anyone being able to reproduce it at will. If that is true Tivo tech should be able to find the cause. Good luck getting them to look at your example in detail, and keep on them for all of us!

    Thanks,
    -Tom
     
  9. kas25

    kas25 Member

    413
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    Mar 10, 2003
    NJ
    NJ with Fios. It happened last night. Not just HD channels and it hasn't happened since I rebooted.
     
  10. bdraw

    bdraw Member

    466
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    Aug 1, 2004
    Tampa, FL
    cella7,
    I've witnessed the same thing.
    Local Beef 'O Brady's commercial on ESPNHD, does it every time. If I fast fwd it doesn't do it, but if I rewind and play again, it reboots every time. For the rest of the evening, every time other local commercials came on, I would rwd and play them again and no problem. Then that Beef's commercial comes on again, and again the audio goes out.

    I did this on both my S3s with the same result. One is almost brand new and the other was bought day one.

    I'm going to call TiVo as well as my provider (FIOS).
     
  11. ATB

    ATB New Member

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    Sep 27, 2005
    This happened to me this week for the 1st time. I'm in NJ on FIOS.
     
  12. turbobozz

    turbobozz New Member

    211
    0
    Sep 21, 2006
    MD/VA
    Series 3 w/ Verizon FIOS in MD.

    Seemingly more and more frequently I turn on my TV and only have TiVo sound effects for audio on both live TV and recorded programs.
    Until I reboot my TiVo.
     
  13. Rickster29us

    Rickster29us New Member

    9
    0
    Jul 9, 2007
    I have the same problem with the audio going out while watching. I have not tried the TIVO button and then doing a rewind to see if the sound comes back. I have done a restart. I am on the Verizon FIOS system in Maryland. I reported it to TIVO today. They said they never heard of it. I told them to check their forums and they will see a lot the problem. I got a case number in case it happens again. A note... I also lose the sound on the RCA audio cables that go into my DVD recorder so it is not just the HDMI.
     
  14. TiVotion

    TiVotion Early Adoptersaurus

    1,224
    55
    Dec 6, 2002
    Tampa, FL
    FIOS in Tampa here too, and it's happening on my S3 1 or 2 times a week now (after not having noticed it for like a year). I'm not sure when or why it's happening, only I have to reboot to get the sound back.

    Here's something else odd - and maybe related? I also have a FIOS HD set top box (non-DVR) that I keep to access the on demand stuff. Twice now, I've switched to the TV imput that the STB is on, and the STB picture is frozen (no sound either). I can pull up the FIOS guide, etc, but the picture is still frozen. Switching to another channel makes the video go back to normal.
     
  15. erikg

    erikg Member

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    Aug 20, 2007
    Happened again today some time between 5pm and 8pm. Spoke with a very unhelpful tech support representative that told me it was not Tivo's problem and that it was with the cable company as it was their cards that are not receiving the necessary authorization periodically. This led me to believe that he was in fact not in the know and wanted me off the phone as the previous tech support representative wanted me to call back so she could check the cable card status. I wish I would have gotten his badge number so I wouldn't ever end up with him again but I was told to call Comcast which stated that the cards checked out fine and that it was Tivos fault. I love the blame game. Additionally I asked why the video would be fine on every station but not the audio and he said it was the cable cards fault because they were not "fully authorized" such as that only for the video portion and not audio. Wow...

    Another restart fixed the problem. Has anyone pulled their cable cards out and reinserted them before restarting to see if it fixes it?


    (2) Tivo Series 3
    Motorola Cable Cards
    Comcast: Michigan
     
  16. Flojomojo

    Flojomojo Handsome Devil

    32
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    Dec 30, 2001
    I've had this problem 3x this week, after seeing it much less frequently for a few weeks now. I can't reproduce the error, but it definitely seems like a software glitch. I find it hard to believe that programming or commercial insertion would have this effect, but I hope a fix is on the way. Rebooting the Tivo takes too long for this to be happening almost every day.

    I tried switching the audio output from dolby digital to dolby - PCM to see if that makes a difference.

    I'm in MD with Verizon Fios and a pair of motorola cable cards, too.
     
  17. bhoyt47

    bhoyt47 New Member

    2
    0
    Sep 13, 2007
    Sherman...
    Ok, just thought I'd chime-in here. I recently purchased a TiVo Series 3 DVR and tried to get it to work with Time Warner Cable in Sherman Oaks, CA.

    The behavior that I believe I'm noticing involves the loss of the audio signal on SOME HD channels, but not all. It can be remedied by rebooting the DVR but it's only a temporary fix. I haven't yet tested exhaustively to determine what/how many channels are affected, nor have I tried to replicate the the problem of the audio signal dropping out during local commercials, but I'm going to try.

    Also, I'm running component video from my TiVo into a Denon receiver, which is indicating that there is no audio coming in from the TiVo on ESPN HD. The TiVo on-screen menu seems to think that there IS a dolby digital signal (it says that i'm receiving the "primary audio track (english)" but then the dolby digital icon is not highlighted in the info screen.

    Does anyone know if/when there is likely to be a software fix to this problem?
     
  18. mr.unnatural

    mr.unnatural Well-Known Member

    4,836
    174
    Feb 2, 2006
    Ellicott...
    I'm on FIOS in MD and I lost digital audio on one of my S3's last night. I don't recall if it ever cropped up on the other S3 but I think it may have happened one other time. In any case, it hasn't been a recurring problem on either of my S3's that I'm aware of. A reboot of the affected S3 and it was up and running again.
     
  19. kmalone576

    kmalone576 New Member

    24
    0
    Jul 1, 2007
    I also woke up this morning to no audio -- second time its happened.

    I also have Verizon Fios in Maryland. Switching TV input to Verizon STB shows no apparent problem. No audio on Tivo (except system sound effects) via both HDMI to TV or digital optical to receiver. Reboot resolved (for now) the problem. I have system 8.3. Hope this gets fixed soon. Until now I've had no problems with the S3 Tivo since I've had it (since 6/07)
     
  20. Ron Tobin

    Ron Tobin Member

    150
    0
    May 13, 2004
    Sarasota, FL
    Have you called this in to Tivo Support? They need to know that it's not just several isolated cases.
     

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