No audio on all channels unless rebooted

Discussion in 'TiVo Series3 HDTV DVRs' started by ReidWings, Feb 27, 2007.

  1. Michael Gwynn

    Michael Gwynn New Member

    53
    0
    Aug 7, 2000
    avon, ohio

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    again today, no audio any live channel and no recorded audio until rebooted

    however, i've been gone 4 days, so it could have been any of those days that it happened
     
  2. KidGloves

    KidGloves New Member

    8
    0
    Dec 13, 2002
    Michigan
    Had a nice 2 week run without losing audio..

     
  3. Jul 3, 2007 #103 of 241
    hayswj

    hayswj New Member

    2
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    Jun 14, 2007
    Mine is still doing it.. Some days it does it 3-4 times other times it takes 3-4 days between audio stopping.. No reasonable excuse for it.. Tivo keeps calling asking if the problem is fixed and I tell them no and they keep trying to replace the unit.. I already did that and it didn't have a problem until it updated the firmware.. Supposedly I am getting a call Thursday from a tier 3 support. We will see.
     
  4. Jul 7, 2007 #104 of 241
    Michael Gwynn

    Michael Gwynn New Member

    53
    0
    Aug 7, 2000
    avon, ohio
    no issues since 6/19, today is 7/7 17 days wow, i wonder if something has changed somewhere

    however, i had to restart today to regain audio
     
  5. Jul 7, 2007 #105 of 241
    Motor_Head

    Motor_Head New Member

    4
    0
    May 27, 2007

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    I have the same problem (and have had it since a week after getting my S3 for Father's Day). I called Tivo Support, and was traded a new S3 (I have to pay for shipping the old one back). It worked fine for a week, then I left for a vacation, came back home and no audio.

    I reboot, and sound is back on everything. I also live in Michigan and have Comcast.

    Based on the fact that everyone who is discussing the "No Audio, except Tivo sounds, until reboot and then audio is ok including recorded shows" problem live in Michigan and have Comcast, I think that is the root of the problem. I will keep everyone updated.
     
  6. Jul 9, 2007 #106 of 241
    jab33

    jab33 New Member

    9
    0
    Mar 20, 2002
    los angeles
    I am still having the same problem as I posted previously. Basically having audio drop out when I am watching a recorded program and while either fast forwarding, reversing, or jumping ahead or back, and usually during playback of The Daily Show or The Colbert Report recorded from The Comedy Channel - about 95% of all occurances. I've had 1 occurance while watching live TV (and not FFing or REVing), and a couple of times when it went out during the night when no one was operating the TV. Its hard to understand how it could be related to one channel or a particular program, but that seems to be my experience. I'm just wondering if the audio signal is different in some way from one channel to another? In any case, it seems to be more of a "software" problem and I don't think exchanging equipment will help until they figure out the cause of the problem(s) - at least it didn't help in my case to exchange for a new machine.
     
  7. Jul 9, 2007 #107 of 241
    jab33

    jab33 New Member

    9
    0
    Mar 20, 2002
    los angeles
    Also wanted to previous post - after rebooting, within a few seconds the cable card "goes out" (black screen with message to contact the cable company about the cable card failure). This is cleared and picture returns when I press the "Clear" button. This then happens again immediately, but after I clear it a second time the machine is back to normal.
     
  8. Motor_Head

    Motor_Head New Member

    4
    0
    May 27, 2007
    Let me ask the other Michigan people:

    Does your Cable Card go to the black screen every night at 10:00pm?

    Maybe this information can help track down why we are losing sound.
     
  9. xultar

    xultar New Member

    101
    0
    Jun 15, 2005
    Came home yesterday. Tivo on...no effin sound. ATL/Charter. It's the first time for me and I'm really angry. I've rebooted and nothing. I get Tivo noises but no audio from the shows

    IT'S THE SOFTWARE UPDATE....FIX IT ALREADY TIVO!!!
     
  10. Anchorman

    Anchorman Member

    193
    0
    Mar 2, 2002
    Michigan
    I am in Michigan and I have never noticed my Tivo going to a black screen at 10:00pm or any other time unless I was in the cable card diagnostic screens.

    I did have two instances of the "no audio unless reboot" back in March, before 8.3 came out. Then, the problem seemed to go away until recently. In the past two weeks it has happened three more times.

    It's never happened while I was watching TV, only when I am turning on the TV after it has been off for some time. I believe it probably would have happened whether the TV was on or not, it's just that I haven't seen it happen during viewing.

    I do know that any recording that is in progress when the fault happens or is started after the audio is gone will have audio, so the audio is always present on the incoming cable signal but the audio circuits in the S3 are not handling it properly.
     
  11. Marsh Marigold

    Marsh Marigold New Member

    4
    0
    Jul 4, 2005
    SE Michigan
    Has anyone gotten to the bottom of this? My S3 comes up "no sound" except for Tivo boops at least once per week. Yesterday it happened while someone was watching live TV, which was a first for us. I can discern no rhyme or reason to which channel, which show, what time, anything, since it (almost always) happens when the TV is powered off.

    Every night when we turn on the TV I cross my fingers to see if I have to reboot or not.
     
  12. zortek

    zortek New Member

    1
    0
    Jul 19, 2007
    I also get the audio dropout which will return with a reset. I am also able to regain audio (sometimes) if I hit the reverse button and then hit the play button. As far as the Comcast cablecards go, I now do not receive any premium service on one of the cards. I am unwilling to pay for a service call. I have left several messages with the cablecard guy at Comcast with all of the card info with no success. Jeeze - TiVo and Comcast!?!? Does it get any bettr?
     
  13. KidGloves

    KidGloves New Member

    8
    0
    Dec 13, 2002
    Michigan
    I am still losing live TV and playback audio about 1-2 times per week. Tivo now seems to acknowledge that this is a known issue, and that a box swap will not correct it. The tech I spoke to did say that it is reported that pressing the 'instant replay' or 'rewind' button (while watching live TV I presume) 'resyncs' the audio.

    If anyone can try that next time they lose sound please let us know (I'll do the same of course).
     
  14. Michael Gwynn

    Michael Gwynn New Member

    53
    0
    Aug 7, 2000
    avon, ohio
    no audio outages since 7-7 i hope that i don't jinx myself by reporting this...
     
  15. Aug 1, 2007 #115 of 241
    Michael Gwynn

    Michael Gwynn New Member

    53
    0
    Aug 7, 2000
    avon, ohio
    UNBELIEVABLE! i DID jinx myself! - this morning, no audio until rebooted


    wow, that means that it's not software or hardware related, it's karma related...
     
  16. Aug 2, 2007 #116 of 241
    Rich.Wolfson

    Rich.Wolfson New Member

    8
    0
    Nov 26, 2004
    Mine (actually all three-2 S2s and a Pioneer 57H) are doing something slightly different. At some point the audio stops and all that it takes to get it back is a channel change. It can happen randomly in the middle of a program but it seems to look like that it happens with a channel change or even a commercial break. It always comes back with a channel change but is mighty inconvenient when it happens in the middle of a recording as that makes the show unwatchable.

    Am I the only one with this specific symptom? I do believe all have 8.1 at this point.

    Rich
     
  17. Aug 3, 2007 #117 of 241
    Anchorman

    Anchorman Member

    193
    0
    Mar 2, 2002
    Michigan
    After going several months with almost no loss of audio (I was beginning to think the problem was fixed) I am now experiencing the problem much more often. For the past two weeks, it is happening more like 5 times per week. :mad:

    This is getting to be a REAL pain in the a$$. :mad: :mad:
     
  18. Aug 9, 2007 #118 of 241
    cjut01

    cjut01 New Member

    3
    0
    Apr 26, 2007
    My issue just started a week ago. I have no audio on my HDMI link. Analog audio is OK. Rebooting and even power-cycling does not work to recover the audio. It is just gone.

    As others say, I do get the menu beeps just fine.

    Has anyone gotten ANY satisfaction on this issue? Do we need new CCs? a new Tivo?

    Is anyone seeing this lately? I live in NY and am on Cablevision.
     
  19. Anchorman

    Anchorman Member

    193
    0
    Mar 2, 2002
    Michigan
    After going 3 or 4 months with rarely seeing the problem I am now having it happen almost every day and sometimes more than once per day. Today, the audio dropped out while watching a recorded show. Whatever is causing the problem is captured in the recorded show and is repeatable.

    The show is:
    Orange County Choppers
    EDS/Byron Nelson Championship Bike 2 (2007)
    Recorded: Thursday 8/2/2007 at 9:00 pm
    Channel: 36 TLC (analog channel)

    The audio is normal until a series of commercials starts. I fast forwarded through the commercials. At the end of the commercials, I hit play and then back 8 seconds. At that time the audio was gone. I rewound back to the portion of the show before the commercial, and the audio that had previously been there was gone.

    The commercial is about second hand smoke and smoking around children. At the end of the commercial they put up a 1-800 number for the Free Michigan Tobacco Quit Line and right after that, the audio drops out.

    I noticed that between the Tobacco commercial and the point where the show resumes there is another commercial that was apparently deleted, but they left a tiny bit of it (less than a second) there. It shows a woman holding up a box of Arm and Hammer Advance White toothpaste. If I single step through this shot there are only six frames and then the show starts. I strongly suspect that this is what is somehow triggering the audio dropout failure.

    Sometimes when I rewind and play through this area, the audio continues to work ok, and then I can rewind and play through the same area again and I hear a small pop sound and the audio drops out. This is just before the show resumes.

    In case anyone else in Michigan has this show recorded and would like to try and replicate the problem, this is 12 minutes into the show, and would probably have to have been recorded from Comcast to get these same commercials.

    I tried to call customer service and give them this information, but wait times are more than 20 minutes now and I don't have that much time available. I will try later.

    Too bad Tivo2Go doesn't work, because maybe I could capture this portion of video and send it in to Tivo and finally get a solution for this problem. :(
     
  20. Michael Gwynn

    Michael Gwynn New Member

    53
    0
    Aug 7, 2000
    avon, ohio
    no audio saturday am and no audio sunday am -- sigh



    this might be the first time that i've experienced the problem on two days in a row...
     

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