No Audio on 2 channels - S2 DT

Discussion in 'TiVo Help Center' started by tangojoker, Oct 14, 2007.

  1. tangojoker

    tangojoker New Member

    Apr 26, 2006

    i had a S2 540xx box working fine. last week i went for the Big lot deal and got myself a S2 DT (649xx).

    i installed it and it was working fine, may be i thought so. on friday night, i had crackling noise on few channels and video looked to go bad too.

    now on saturday, i noticed that i dont get any audio on channels 4 & 5 using cbl.
    i tried using the cable box and it had audio.

    i tried cable to TV, cable to TV card and all had audio on the mentioned channels.
    i have restarted the tivo 3/4 times and it has not helped.
    Software version = 8.3-01-2-649

    i have not checked with the customer support yet.
    should i get a new box or open a case with tivo ?

    Edited to add details

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