Newbie Gets Damaged Unit Right Outta The Box

Discussion in 'TiVo Coffee House - TiVo Discussion' started by davidlachnicht, Dec 29, 2005.

  1. davidlachnicht

    davidlachnicht New Member

    Dec 27, 2005


    I hope this isn't representative of the "Tivo Experience"...

    I got a Tivo for Christmas, opened the box, pulled out the unit, only to hear "clunk, clunk, clunk". :confused:

    Appearantly, something large (like, maybe a hard drive?) is running around loose in my Tivo unit. Knowing a little about computers and electronics, I think this is not a good thing. :mad:

    So, I'm shipping it back and waiting for a new one.

    I guess it'll be my New Year's Present now. :(
  2. ZeoTiVo

    ZeoTiVo I can't explain

    Jan 2, 2004
    sorry to hear about the hassle. Typically the TiVo does come with the hard drive secured in place. ;) Hope the next unit finds you happily part of the Tivolution
  3. jkalnin

    jkalnin Baad Spellor

    Jan 8, 2003
    Warrington, PA
    It's nothing to worry about. Your new one will work and you'll love it. Tivo can't be responsible for the dozens of idiots that handle the product after it leaves their factory.
  4. JimSpence

    JimSpence Just hangin'

    Sep 19, 2001
    Binghamton, NY
    But, if a factory idiot didn't tighten a mounting screw and the inspector didn't catch it.
    You get the idea. There isn't a business in the world that doesn't have a bad product slip by.
  5. xnevergiveinx

    xnevergiveinx New Member

    Apr 5, 2004


    they were shipping out so many for the holiday season...a few had to fall through the cracks. i'm sure your replacement will be fine
  6. aadam101

    aadam101 Tell me a joke

    Jul 14, 2002
    I had the exact same thing happen with a unit I bought from I exchanged it for a new one with no problem whatsoever. Stuff like that just happens.
  7. tazzftw

    tazzftw New Member

    Mar 26, 2005
    Same thing happened me. Unfortunaly, this seems to have happened quite a bit with TiVo. I love it, but the faulty first units seem to be occuring too often.
  8. Jan 1, 2006 #8 of 12

    audiocrawford New Member

    Oct 19, 2005
    I had a hard drive on a TiVo I bought a few months ago die within 48 hours, so I can agree. There does seem to be a higher-than-normal defective rate on TiVo units.

    My solution is to only buy a TiVo from a Brick and Mortar store, so you can walk in and exchange it as easily as you bought it. That way you won't get stuck with a bum unit for more than a few hours.

  9. Jan 2, 2006 #9 of 12

    ZeoTiVo I can't explain

    Jan 2, 2004
    I have two from Best Buy and two shipped from TiVo and have known of 3 others shipped and used by others. All are working fine.

    so I can agree tha tthe brick and mortar makes it eaiser if a defective unit crops up, but would any of you care to present the data you are using to decide on "There does seem to be a higher-than-normal defective rate on TiVo units"
  10. audiocrawford

    audiocrawford New Member

    Oct 19, 2005

    One, my personal experience with TiVo units. I've purchased 3 TiVo's from 3 different vendors in 3 different states with 3 different manufacture dates and had 2 out of 3 defective units. A tiny sampling, to be sure, but if I were going by this alone I'd say they have a huge defective rate. Of course, I would never base my opinion on this alone.

    Two, the experience of the aproximately 15 fellow TiVo owners I know personally (from work, friends, etc.). 6 of those fellow owners were new this Christmas, and 2 of them were in a store on the 26th, TiVo's in hand. Out of the previous owners, I'd have to ask around for an exact count, but I know at least two that had major problems (more than one defective unit), and one that had minor ones (i.e. the first new one they got worked).

    Three, the personal experiences of those whom I've met on this forum. Now, I've said before, and still agree, that obviously complaints are going to be more frequent posts on a board such as this than "everything worked fine" posts by it's very nature. That's a given. But once you weed out the "I just visited this board once to register and complain" posts, there are a consistent number of regular visitors who have had similar experiences. Not a majority, but a consistently noticable number.

    All that said, let me qualify the statement a bit more. Compared to your typical set-top consumer electronics product (i.e. DVD players, VCR's, etc.), or even new PC's, there does seem to be a higher rate of defectives among TiVo units out of the box than most of us are used to. I've bought a dozen DVD players since 1998 in different configurations and never had a defective, and off hand I can't recall hearing about anyone I know having one defective off-the-shelf.

    Now, it seems pretty obvious why - hard drives are very fragile, and my personal opinion (which is 100% assmuption I freely admit) is that TiVo's don't get the same handling as, say, a PC with similar components would, in shipping and transport. Many defectives are probably caused because the guy at FedEx tosses it around like it's a DVD player. Again, though, that's just my personal thought.

    These are the reasons I always suggest doing B'n'M instead of shipping a TiVo - because if something does go wrong, for whatever reason, you can resolve it quickly. I actually believe this for most electronic equipment, but as fragile as TiVo's can be (and how agonizing the wait can be to get a replacement since it's such a revolutionary product you can't live without once you have it) I make a special point to tell friends who buy one not to order online, even if it appears more convenient at the outset.

    That's why I am careful to say, "There does seem to be...", not "There absolutely is" or somehow exaggerating the facts. Perhaps I should rephrase to, "In my personal experience, and in the experiences of some other regular posters here, there does seem...", but as we agree the advice to go B'n'M is valid nontheless.

    Hope this helps you understand my statement a bit better.

  11. Y-ASK

    Y-ASK Why Ask?

    Aug 17, 2001
    Maybe someone who owns stock in the company could get the answer to this question since only Tivo really knows the score. Wouldn't you, as a stock holder, want to the know the percentage of returns due to malfunctions right out of the box. If it's over .5% I'd say there's a problem.

  12. ZeoTiVo

    ZeoTiVo I can't explain

    Jan 2, 2004
    not a stock holder, but definitely returns are a measure of economic health.

    and I would bet shipping is a major problem for these units. Witness the new box design. Maybe a different lower cost manufacturer is also a problem. I won't know though as TiVo wont release the data to me. ;)
    I just always pipe up as someone who is in the "all the ones I know are working fine" category and I still think the feel of higher than normal problems on this forum is LARGELY attributable to the nature of the forum of Audiocrawford points out. But none of this proves one side or the other.

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