Advertisements Well, apparently the CSR's who deal with cancellations have a better understanding of the current policies and have gotten lifetime to a few people here on the forums. Whatever you want to do is obviously up to you, but if I were a new customer rather than one with two lifetime units (or even if I had recently purchased another unit), I would not be willing to deal with this kind of customer disservice SNAFU. As it is, I will think long and hard and look at service terms veeeery carefully before I give TiVo any more business. I'm just suggesting that if TiVo can't get its customer service ducks in a row and make good on the promises of its corporate officers, you may not want to enter into a relationship with them. I was fine with the service switch announcement last week, but I am not fine with the way TiVo has been treating folks this week. It's sad to see the direction they're taking in that aspect of the business.