New Tivo Price Plans - No More Lifetime + Responses to Summary

Discussion in 'TiVo Coffee House - TiVo Discussion' started by lajohn27, Mar 8, 2006.

  1. timckelley

    timckelley run of the mill TCFer

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    Oct 15, 2002
    Brushy...

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    After reading the long argumetn between dgh and mchips, and seeing it fail to resolve, I thought I'd help out by acting as impartial judge, thus ending the argument.

    dgh is hereby designated the winner of the argument. :D You may rest now. :cool:
     
  2. dgh

    dgh New Member

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    Thanks, but now that my taxes are done, I no longer feel the need for the diversion anyway. Phew! (on both matters ;))
     
  3. mchips

    mchips TiVo Fanatic

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    Actually, it was already over... but thanks...

    There's seldom an actual winner in an argument, just two losers... and the person who thinks he can take it upon himself to be the judge and declare a winner, to put an end to an argument that had already ended, probably the biggest loser of all...
     
  4. jfh3

    jfh3 Active Member

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    Very nicely put.
     
  5. JoEbY

    JoEbY New Member

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    No, they did not ask for proof. Yet. Then again, Best Buy's receipt has the service number on it. Is there some communication, perhaps, between Best Buy and TiVo such that TiVo already had on record when the unit was purchased before I called?
     
  6. jfh3

    jfh3 Active Member

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    That would make sense, since they have to have something similar in place for the 3/12/lifetime giftcard activations and what they did for people who activated lifetime at the store in the past.
     
  7. hi-nrg-joe

    hi-nrg-joe New Member

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    I see your point and others in this heated debate over lifetime going away. My point was just simply if you are a Tivo fan, cult member, follower, etc, this change in lifetime shouldn't affect what you have already. Whether you decide to by another one because of the price change is your choice. If your cable company raises the service $5 next year, you will probably hate it, but stick with it.

    Even though you mention the other cable companies PVRs benefits such as dual tuners, lower service cost, or whatever. It's still not the same. It's kind of like someone who likes BMWs. A Kia will get you from point A to point B, may have better gas milage, cost cheaper, comes with a stereo, and road side service, but it's not the same as a BMW. I just don't think that other PVRs come close to the quality, simplicity, and service that Tivo provides. To me that is worth being a Tivo supporter. :up:

    I just believe that if you were a true Tivo fan from the start, you would still be one even after the ending of lifetime service.

    By the way, I liked the Grilled Stuff Enchilada at Taco bell, but when it went away, I still went there and had lunch. I didn't make comments like "I hate Taco Bell. I'll never eat there again". It was more like "oh well..it was good while it lasted". Some things we like don't stick around forever...
     
  8. HDTiVo

    HDTiVo Not so Senior Member

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    Bingo. You've put your finger on it. Some of us are not cult members or followers.

    Now, if a person were coming new to TiVo, who's advice would serve them best?

    1. The person who is intimately familiar with TiVo and offers realistic, independent advice, or

    2. A cult member.

    Hinit: The answer is the one before #2. ;)
     
  9. vman41

    vman41 Omega Consumer

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    OTOH, the only reason I went to Baja Fresh was for the great deal on their enchiladas. They took it off the menu and I stopped going.
     
  10. dgh

    dgh New Member

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    HDTiVo covered this, but I'll say it too: I've been an accused of being a cult member. I even got a PM from TiVoPony once thanking me for defending TiVo but I told him that I just call them as I see them. Currently, I think TiVo is somewhat lacking on their existing platform, especially at the new prices.

    I think they're especially vulnerable with new customers who have never owned a PVR and don't really grasp the benefits of a Season Pass Manager but can easily understand dual tuners and no separate cable box with an IR blaster. Now add that the TiVo that has dual tuners will be introduced before the commitment period of the TiVo that they can buy now expires and getting the commitment-free PVR (or just waiting) really does sound attractive.

    Well the Consumer Reports auto issue just arrived and some Kia's beat some BMWS on reliability and customer satisfaction. Hyundai beat BWM for reliability overall. However, my friends tend to drive Hondas, Acruas, Toyotas, Lexuses (Lexi??), and Subarus, all of which easily beat either of those two brands on reliability. There isn't a BWM owner in the bunch so maybe that sort of sales pitch wouldn't work on them anyway. I'm not sure that automobile type pitches work on video appliances anyway.

    Well those are two very different comments. If a fast food joint raised it's prices by a factor of 4 or so, I wouldn't hate them, but there is a good chance that I would never eat there again or at least would greatly reduce my eating there. There are choices for fast food and price is a factor.
     
  11. Brighton Line

    Brighton Line Member

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    So what should I do?
    In my living room I have HDTV and I record a lot of stuff in HD so I have the cableco's DVR (SA8300HD) and pay $10 for it. In the bedroom on a small 20" regular TV I have a Humax DTR800 on the monthly plan.
    While this year we can not afford to get HDTV in the bedroom we do plan to get one next year.
    I still want to record in HD when I do upgrade though we currently use the Humax for the standard Tivo stuff like Wishlists and season pass. Matter of fact we use the Tivo guide for look up and then go back to the living room to record what we are looking for in HD. Yeah I guess I could do this on the TV but it is so simple and fast.

    Needless to say I just found out about no more lifetime. Should I spend the time on the phone, and from the posts here I assume it will require lengthy time and multiple phone calls to upgrade, or do I wait and pay the monthly fee because I would rather take that $300 and put it towards Series 3.

    Cablecard for me is $1.75 a month instead of $7.95 for the box but requires a one time "visit" by the tech for $40.

    So guessing at what the pricing for Series 3 would be and that I could get it within 12 months do I stay with the monthly plan?

    Just don't know what to do.
     
  12. HDTiVo

    HDTiVo Not so Senior Member

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    If you are the eBay type, buy Lifetime and resell the TiVo when you upgrade.

    If not, pay $12.95/mo until you upgrade. Don't make any new commitments.
     
  13. Budget_HT

    Budget_HT Heavy User (of TiVo)

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    Lifetime is still available for the Humax models with DVD recorder (is that what you have?). You could potentially convert the Humax to lifetime and then subscribe monthly with the S3 at $6.95 using the MSD.
     
  14. Fraser+Dief

    Fraser+Dief New Member

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    Clue to Corporate America - If your new pricing policy will be a "disaster" when it's announced, maybe, just maybe, you should be putting your efforts into making a *good* policy, rather than hiding the disaster.
     
  15. lajohn27

    lajohn27 Fanboi.. So what?

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    A leak of any pricing policy - even a good one - ahead of time can be a disaster.

    Sheesh.

    J
     
  16. Fraser+Dief

    Fraser+Dief New Member

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    Sheesh yourself.

    You're the one with the farfetched claim that this would have been a "disaster" should word have gotten out, and it's far better to have pathetic customer service instead.
     
  17. lajohn27

    lajohn27 Fanboi.. So what?

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    Actually several times in my posting I concluded that I disagreed with the way this was handled while noting that it was standard industry practice. The disaster I was speaking about hypothetical at best. I didn't mean it as literally as you're taking it.

    While I attempted to explain the corporate thinking behind hit, I made no such farfetched claim to believing this whatsoever.

    Regardless, the heart of my message was not in the paragraphs and phrases you're picking apart. The heart of my message was that this could have been handled better but it might very well have been handled much worse. The point I was going for is that whenever a change with these wideranging implications is undertaken, it very rarely goes smoothly or quickly.

    I'm not thrilled with any of these changes or with the way that Best Buy or the call center(s) are handling the fallout or the rest of it. Plus, I think getting rid of lifetime is a mistake.

    I understand the reasoning from a corporate perspective, I just happen to think it's wrong.

    J
     
  18. ggooden1

    ggooden1 New Member

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    Ok so here's my story. I purchased a TiVo off of eBay back in February and I received it on March 3, that is also the same day that I activated it. I decided I should activate it with monthly service and if all goes well then I would upgrade to lifetime. I knew that they had a 30 day money back guarantee, but I still thought it would be safer to purchase a monthly subscription just in case the 30 day money back guarantee proved to be some complicated process. So today I finally decide to switch to lifetime service and then "Oh surprise, we don't offer lifetime anymore!". So I noticed that TiVo does have an exception that if your box was purchased before March 14 then I have until April 15 to activate lifetime service. But I'm wondering if this covers existing subscribers. I understand it said "Existing subscribers cannot purchase lifetime" but then it also said "New subscribers cannot purchase lifetime" until it talked about the exception. I really hope it does include existing subscribers because I had every intention to switch to lifetime service and I'm really speechless at the fact that I may not get to do lifetime at all. I'm going to call TiVo tomorrow morning and tell them that I have been using their service for less than a month and am already wanting to switch my service to lifetime and then see what they say. If they don't let me do that then I will be extremely angry seeing as this just had to happen in time to prevent me from subscribing to lifetime. I'm really going to have to plead with them tomorrow.
     
  19. dtreese

    dtreese New Member

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    Don't plead. Demand. It's crap if they don't let you. If one CSR doesn't let you, call again & ask to cancel. Tell them to give you lifetime or take the unit back. You're still under the money-back guarantee period & they changed the terms during that time. They didn't exactly make a good faith effort to inform you of the change, did they?
     
  20. ggooden1

    ggooden1 New Member

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    You know what you're absolutely right dtreese. I won't take any crap from them tomorrow. The only thing is is that if I were to call and cancel and that whole process then they would probably make a comment on my account (under my tivo service number) saying that the box was once cancelled. Also I'm a Canadian resident and it's already hard enough for us to get our hands on TiVo. This was a really stupid move on TiVo's end because they aren't going to make more money, people are going to be fed up with the new pricing options and in about three years TiVo will probably be bankrupt anyways.
     

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