Advertisements I have a new Tivo Premiere, bought it yesterday. My Series 3 Tivo died (will try to replace the hard drive next week). I am an average Tivo user, we have 4 boxes right now in the house (three are Series 2 Tivos). Tonight the Premiere froze twice while I was moving around the Tivo menus. The 2nd time, ironically, it was after watching the last of the five 60 second welcome videos. I had to disconnect the power and reboot the Tivo both times. Very annoying. Should I exchange it, is this likely a hardware problem? Do I need to call Tivo, to send me some sort of software upgrade? Is it maybe a cablecard issue? All in all, I miss my Series 3. I LOVED seeing the name of the programs it was recording on the front, and the clock too. I am hoping to repair it (it has the lifetime service). I thought I would fix it as a backup to the Premiere, plus I will have more than one high Def TV eventually, and will want it then. NOW I just want to return the Premiere and use the Series 3, if the freeze ups continue. (If I return the Premiere, can I get a refund of the lifetime service I bought for it? I regret that already). Thanks! I really am worried with the freezing up of this brand new box. And I am using the old style screens, did not like the HD ones.