New "Tivo Online"

Discussion in 'TiVo Coffee House - TiVo Discussion' started by CIP54, Jun 9, 2015.

  1. tivoknucklehead

    tivoknucklehead Well-Known Member

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    Dec 12, 2002
    Orlando Florida

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    the ability to re-order season passes now works great ! the old season pass manager was a joke, and this new one had bugs the first few weeks. but it is working superbly now, and quickly updates reordered season passes. and you can drag and drop a season pass to another tivo, very cool
     
  2. larry5601

    larry5601 New Member

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    I tried to use Chrome on a windows computer and it never did get logged in before I gave up. Then I tried IE11 and everything worked fine. It was also at least fast enough to be usable
     
  3. igirl

    igirl Member

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    Feb 5, 2011
    NorCal
    Tivo Online is extremely sluggish even just to load the website in a browser - though the original Tivo site is no gem either, but this "loading" is worse than dial up.

    It always errors out when I try to login from this new UI - the only way to beat it is go to the old site, login, then go to the new site and have to login there too.

    The guide is useless since it hardly shows anything, and starts on channel 1 (where our good channels begin at 1000) = it also has to reload for each time you have to scroll - more slow loading death. Worse - If you switch from showing My Channels to Favorites (yes I have those correctly done) - nothing shows up.

    Conceptually it's good, but Tivo Online is not even in Beta stages yet. :-(
     
  4. ej42137

    ej42137 Well-Known Member

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    Huh. For me, after some issues early on, now it's working much better than the old TiVo website.
     
  5. b_scott

    b_scott TiVo Fan

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    chicago, il

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    that's really not saying much though. The old website was awful.
     
  6. ej42137

    ej42137 Well-Known Member

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    True enough, the old website was completely unusable much of the time. The new one is somewhat crappy but not so bad as to be unusable.
     
  7. Aug 1, 2015 #287 of 348
    justen_m

    justen_m Cheesehead TCF Club

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    Is online.tivo.com currently not working? I can go to the start page, and it loads fine, but when I try to sign in, it goes to. http://online.tivo.com/logout_success which is a blank page. I've tried Chrome and Firefox (Linux and Win10), and IE and Edge (Win10), on different systems. All fail to let me even attempt to login. as of 0823 01Aug2015. It was working fine up to about an hour ago.
     
  8. Aug 1, 2015 #288 of 348
    mrizzo80

    mrizzo80 Well-Known Member

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    The login page (accessed via http://online.tivo.com/login which then redirects to a SSO page) is having problems.
     
  9. Aug 1, 2015 #289 of 348
    chip_r

    chip_r Member

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    online.tivo.com is also not working for me and when signing in I'm redirected to the http://online.tivo.com/logout_success blank page. Chrome, IE, rebootting, and clearing all cookies for both browsers didn't fix it. After two phone calls with Tivo CSRs, they are having outage issues and kind of admitted Tivo Online is still in a beta-ish stage. The recommendation is give it a few days and see if it's working again.

    As a separate note, when I stumbled across the "Tivo Online" feature for the first time today, on this page (http://www.tivo.com/my-account/how-to/tivo-online) that "Use TiVo Online to find and watch shows, schedule OnePasses and recordings, or manage your DVR." was listed.

    Also:
    TiVo Online can be used with:

    TiVo Roamio (all models)
    TiVo Premiere (all models)

    So I thought, cool, now with my Premier I can watch my shows (no Tivo Stream required). The CSR said that wasn't the case and that a Tivo Stream was required. Kind of mis-leading to not even put in an asterisk or note to qualify that HW requirement. Being a long-time Tivo customer, I was aware of the Stream but Tivo needs to do a better job of clearly describing their product and web features. The CSR recommended I Google "Tivo feature request" to see where I can make this request. I said that it's really just an inaccurate product description on your web page. He said, yes, but that's the quickest way to get a bad description fixed. :eek:
     
  10. Aug 1, 2015 #290 of 348
    krkaufman

    krkaufman TDL shepherd

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    That was happening for me overnight when I was trying to setup a TiVo Online shortcut on my nephew's computer. I went to bed and hoped it would fix itself.

    Sadly, attempting to access the Sign In page is still redirecting to the "logout_success" URL, just tested from a different computer (though also Win7) and using a different browser (firefox) than what I was using last night (Chrome).
     
  11. Aug 1, 2015 #291 of 348
    krkaufman

    krkaufman TDL shepherd

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    That's some awful customer service.
     
  12. Aug 1, 2015 #292 of 348
    NorthAlabama

    NorthAlabama tabasco rules

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    i'm still unable to log in, so i called tivo tech support - they verified it's a known issue for certain customers, and they added my account to a list for tracking.
     
  13. Aug 1, 2015 #293 of 348
    ej42137

    ej42137 Well-Known Member

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    I'm betting those "certain customers" is just anyone who tries to use TiVo Online. Is there anyone who can get into it today?
     
  14. Aug 1, 2015 #294 of 348
    krkaufman

    krkaufman TDL shepherd

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    chuckle.
     
  15. Aug 1, 2015 #295 of 348
    TiVoSupport_Sarah

    TiVoSupport_Sarah TiVo Representative

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    TiVo customers, we are sorry about the experience that you are having with TiVo Online. Anyone that has not reported this to our support you are welcome to private message me your TiVo Service Number off your TiVo box, I would be happy to associate your case to the investigation of this issue.
     
  16. Aug 1, 2015 #296 of 348
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Done.
     
  17. Aug 3, 2015 #297 of 348
    thefisch

    thefisch Member

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    Yeah, if you can't even login, it does impact everyone. Still can't get a login page to load today.
     
  18. Aug 3, 2015 #298 of 348
    justen_m

    justen_m Cheesehead TCF Club

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    It's been two days now since I noticed it. Admittedly, it was the weekend... maybe things will get fixed in the next couple days. I sent my info to Sarah, whose post seems to at least indicate TiVo is aware of the problem.
     
  19. Aug 3, 2015 #299 of 348
    TiVoSupport_Sarah

    TiVoSupport_Sarah TiVo Representative

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    Mar 30, 2015
    TiVo customers, it seems that we have resolved the login issue as of this morning with TiVo Online. If you continue to have issues logging in please Private Message me with your TiVo service number.
     
  20. Aug 3, 2015 #300 of 348
    NorthAlabama

    NorthAlabama tabasco rules

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    i'm now able to log in, thanks.
     

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