New "Tivo Online"

Discussion in 'TiVo Coffee House - TiVo Discussion' started by CIP54, Jun 9, 2015.

  1. Jul 8, 2015 #261 of 348
    MikeekiM

    MikeekiM Palindromer

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    I am displeased, but not terribly pissed off... I didn't buy TiVo Stream as a separate product...

    That said, anyone who actually laid down $129.00 for a TiVo Stream could (and should) be a little upset by this...
     
  2. Jul 8, 2015 #262 of 348
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    I have. I can play shows on my PC, sometimes. It usually takes several tries and a lot of patience before it works through. I often have to reload because I randomly get the "DVR disconnected" error. But if I keep trying it will eventually play.
     
  3. Jul 9, 2015 #263 of 348
    irisr

    irisr Member

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    As I mentioned above, on Tivo Online I can't view any of my recordings, except for the ones from regular broadcast networks. No extended Cable.

    I'm a TWC subscriber, so, since I know about their outrageous "copy once" limitation, I asked Tivo before I even got my now 1 week old Roamio Plus - will I be able to watch all of my recordings on Tivo Online (except for HBO, etc.) A supervisor assured me that I would absolutely not have a problem, that this viewing was NOT a copy.

    That was not true. I've now spoken to 6-8 supervisors at Tivo. (My post in the official Tivo forum got no response from Tivo). The person that I'm currently dealing with says that the engineers are looking at this, and there are many people with this issue. He had me look at copy protection indicators in my CableCard menu, where there are markers that extended cable channels have copy protection, so I'm concerned that they're just going to blame it on TWC and give up.

    Isn't everyone ready for a class action suit about this? We should sue TWC and Tivo and let them sort out who's at fault for not delivering the shows that we pay for, for viewing online, as promised.
     
  4. Jul 9, 2015 #264 of 348
    davezatz

    davezatz Funkadelic

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    With less than a million retail customers, some with multiple devices, how many do we reckon are on TWC and sufficiently annoyed by this to be in the "class" - can't imagine it's too many. Further, what TWC is doing is not cool, but it's probably well within their rights. You, the customer, can leave at any time and they'd argue it's their responsibility to protect the content they license, that doesn't belong to them.

    A better solution is to complain to the FCC about TWC inappropriately locking down content not in line with universal access direction to cable companies, making a retail-acquired TiVo an inferior product, yada yada.

    https://consumercomplaints.fcc.gov/
     
    Last edited: Jul 9, 2015
  5. Jul 9, 2015 #265 of 348
    irisr

    irisr Member

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    Thanks davezatz. I figure it's 100,000-300,000 customers affected, since TWC is one of the major providers. That's plenty for a class action. Just needs a few to get started.

    Comments that I've seen about TWC suggest that they're not doing it for the content providers, but for themselves, because other cable cos. sell that content without the restrictions.

    It's really a theft. I'm paying money to be able to see all those programs wherever I want in my home; TWC is preventing that.

    FCC complaint is a fine idea, and I'll do it, but it won't accomplish anything.
     
  6. Jul 9, 2015 #266 of 348
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    The problem is that what TWC is doing is technically within the rules. The FCC allows them to apply the copy once flag to all stations except the OTA broadcast channels. the fact that using that flag eliminates the use of some features on TiVo does not really warrant a class action suit. What they really need to do is work on getting permission to stream protected shows outside the home. That coupled with the download and delete feature would be enough to appease most people.
     
  7. Jul 9, 2015 #267 of 348
    CoxInPHX

    CoxInPHX COX Communications

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  8. NorthAlabama

    NorthAlabama tabasco rules

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    it's finally working for me too, thanks for reporting, i'd given up logging into tivo online until i saw your post. my biggest criticism is 1p mgr is very sluggish, but i’m hoping that’ll improve over time.
     
  9. mrizzo80

    mrizzo80 Well-Known Member

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    I told you exactly how this works in the dedicated thread you created.

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=10552672#post10552672
     
  10. bayern_fan

    bayern_fan Member

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    Does anyone else get the "We did not find a TiVo DVR on your account" after SSO login via online.tivo.com?
     
  11. mrizzo80

    mrizzo80 Well-Known Member

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    I don't really know what architecture they use for TiVo Online, but does tivo.com see your TiVo on this page:
    https://www.tivo.com/tivo-tco/go.do?def=tco.nowplaying.page

    Do you have a Mac or a PC? If a Mac, any chance the Discoveryd/mDNSResponder bug would result in what you are seeing?

    Does rebooting your TiVo fix this?
     
  12. ej42137

    ej42137 Well-Known Member

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    You might want to read your TiVo terms of service agreement, paying particular attention to the arbitration clause.
     
  13. bayern_fan

    bayern_fan Member

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    When using the "older" site through that link, my DVRs display just fine.

    I have tried to access the new TiVo Online from both Mac and PC but encounter the same error message. Rebooting or manually connecting to the TiVo service does not seem to help.
     
  14. davezatz

    davezatz Funkadelic

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    Oh yeah, I forgot about that...
     
  15. irisr

    irisr Member

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    Followed davezatz' advice and filed a complaint with the FCC v. TWC last week. Good to know almost 100,000 other installations out there with TWC, so it's a big group. Will be sure to bring that to the attention of the FCC.

    Thanks coxinphx - that was very helpful!

    mrizzo80 - the point is that there's no reason to accept not being able to watch one's own recording at home, via Tivo Online.
     
  16. jrtroo

    jrtroo Chill- its just TV

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    Go ahead and fight the good fight, hopefully it will work out.

    Before streaming was enabled on premieres, things were even worse as TWC essentially forced the content to stay on the box it was recorded on. You don't think this fight was waged back then?

    Anyhow, good luck and more power to you for getting them to turn the flags off.
     
  17. irisr

    irisr Member

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    Thanks jrtroo. Sometimes timing matters, as we've seen with recent civil rights struggles, for a long time, the time might not be right for change - but then it is. And if this challenge doesn't succeed - maybe the next will.
     
  18. aaronwt

    aaronwt UHD Addict

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    I see FiOS has now enabled the copy once flag for FoX channels. So like HBO and Cinemax, all the fox channel recordings, except the local channel show up as copy protected.

    I didn't realize National Geographic was a Fox owned channle. But when I checked online I realized it was. And a test recording from that channel is showing up as copy protected now.:(
     
  19. wmcbrine

    wmcbrine Well-Known Mumbler

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    I think they're partners in it, with the actual National Geographic?
     
  20. davezatz

    davezatz Funkadelic

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    Philly FiOS user reporting the same thing...
    https://twitter.com/wpoland/status/621778408821927936

    This is a bad development. Fortunately, FiOS operates in Comcast, Cox, and Cablevision territory. So some of us may have options if the situation gets worse.
     

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