New "Tivo Online"

Discussion in 'TiVo Coffee House - TiVo Discussion' started by CIP54, Jun 9, 2015.

  1. Jul 4, 2015 #241 of 348
    Longs

    Longs New Member

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    I've tried Internet Explorer, and multiple computers. I can ping the Stream, etc. I can start a recording, etc. the only thing I can't do is play any content.
     
  2. Jul 5, 2015 #242 of 348
    ej42137

    ej42137 Well-Known Member

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    From the beginning until yesterday TiVo Online wouldn't play recordings nor display One Passes for me; today everything works except full screen mode. Looks like they are trying...
     
  3. Jul 6, 2015 #243 of 348
    irisr

    irisr Member

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    Anyone else trying to watch Tivo Online who's a TWC subscriber? Just got a Roamio Plus last week. Everything works except Tivo Online. I was told by Tivo that Time Warner Cable's copy once restrictions would not affect Tivo Online (the only exceptions to the copy once encryption are broadcast networks, due to FCC regulations.)

    Quite surprised and disappointed to find that despite Tivo's assurances, the only recorded programs that I can watch are the broadcast network programs that aren't subject to the TWC straightjacket. And the Tivo reps that I've spoken to (so far) deny that the reason that I can't watch any non broadcast programs - is TWC.

    One positive - last week Tivo Online didn't work on Safari, but now it does.
     
  4. Jul 6, 2015 #244 of 348
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    It's the other way around. TiVo Online can not stream protected content and with TWC everything is protected except the local broadcast networks. If you stream to an iOS or Android device you can stream the protected channels, but only inside your home. They are blocked for out of home streaming.
     
  5. Jul 6, 2015 #245 of 348
    irisr

    irisr Member

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    Maybe I wasn't clear. Yes, with TWC only local broadcast channels aren't copy protected.

    But no, I've now had 5 or 6 Tivo supervisors, including one who said that he consulted with an engineer, tell me that TWC copy protection does not limit Tivo Online. Yet I can't watch any of that non-local broadcast content.
     
  6. Jul 6, 2015 #246 of 348
    rainwater

    rainwater Active Member

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    TiVo made it clear that copy protected shows can't currently stream (even locally) on TiVo Online. However, they stated it would be updated eventually to support it along with out-of-home streaming (although that would be limited for copy protected shows).
     
  7. Jul 6, 2015 #247 of 348
    irisr

    irisr Member

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    Thanks, Rainwater. But again shocking to me, when 5 or 6 Tivo supervisors are totally insisting that this streaming is a different process that doesn't run afoul of TWC's copy protection.
     
  8. Jul 6, 2015 #248 of 348
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    I'm not sure they will be able to do that. It's my understanding that the rules imposed by CableLabs will not allow copy protected shows to play on a PC unless you can protect against screen scraping. AFAIK there is no way to do that using the Flash plugin. The only program on a PC that can play copy protected shows is Windows Media Center and it will only allow it full screen in a special mode which writes the video data directly to the video card memory, making it impossible to screen scrape. I don't think the Flash plugin can hook that deep into the OS to create a similar mode.
     
  9. Jul 6, 2015 #249 of 348
    irisr

    irisr Member

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    Thanks Dan203. So then why would Tivo not readily say "we'd like to, but we can't, it's out of our hands", rather than leading on people like me and telling us incorrect information over and over and over?
     
  10. Jul 6, 2015 #250 of 348
    lpwcomp

    lpwcomp Well-Known Member

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    John's...
    I don't know what you are asking them nor how they are responding, but the inability to stream copy protected recordings via TiVo Online is not limited to TWC subscribers. What you should ask is if TiVo Online can stream copy protected recordings. If the answer is "Yes", then that would be what is known in the industry as a lie.

    Have you posted anything in the official TiVo.com forum?
     
  11. Jul 6, 2015 #251 of 348
    irisr

    irisr Member

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    lpwcomp I was asking as a TWC subscriber - but their answers were uniformly "yes".

    Didn't even know there was an official Tivo forum. Why would posting there matter?
     
  12. Jul 6, 2015 #252 of 348
    lpwcomp

    lpwcomp Well-Known Member

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    John's...
    Because they don't monitor these forums. At least not officially.
     
  13. Jul 6, 2015 #253 of 348
    irisr

    irisr Member

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    Got it. Thanks lpwcomp. Just posted there. I'll report back if I get any official response or anything of value.
     
  14. Jul 6, 2015 #254 of 348
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    No idea. I'm not an expert but we did recently investigate the possibility of supporting editing of copy protected content in VRD and the rules were explained to me as you either have to protect against screen scraping or obscure a percentage of the picture. Since obscuring the picture isn't really an option for a player they would need to protect against screen scraping. And as far as I know the only way to do that in windows is via a full screen player that writes directly to the video memory. And I don't think Flash can do that. Maybe TiVo could write their own plugin that could. Or maybe a windows based app, rather then website, that could. But I don't think Flash has that option.
     
  15. Jul 6, 2015 #255 of 348
    morac

    morac Cat God TCF Club

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    If you are asking phone support, it wouldn't surprise me that they aren't aware of this, especially since I couldn't find any support articles about TiVo Online anywhere on TiVo's site, which is where most phone support gets their info from.

    The only thing I found that mentioned TiVo Online was the press release and that "clearly" states that:
    http://investor.tivo.com/phoenix.zhtml?c=106292&p=irol-newsArticle&ID=2057739
     
  16. Jul 6, 2015 #256 of 348
    MikeekiM

    MikeekiM Palindromer

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    I keep getting the following error when trying to stream any of "My Shows" using TiVo Online...

    [​IMG]
     
  17. Jul 6, 2015 #257 of 348
    irisr

    irisr Member

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    On the other hand, 2 different Tivo reps also said that Tivo Online didn't support Macs, which isn't true. Very disappointing that Tivo can't clearly state the scope of its software.
     
  18. Jul 7, 2015 #258 of 348
    irisr

    irisr Member

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    24 hours later - no response on the official Tivo.com forum about the scope of playback for Tivo Online recordings.
     
  19. Jul 8, 2015 #259 of 348
    JBDragon

    JBDragon Member

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    You can add me to that list. TiVo online cones ibn handy, but it's no hardware repayment which works far better and simpler. The minis are also pretty cheap and reasonable now. It's night and day difference between using a mini our online.
     
  20. Jul 8, 2015 #260 of 348
    Longs

    Longs New Member

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