New TiVo, Inc. replacement policy?

Discussion in 'TiVo Help Center' started by funtoupgrade, Jan 26, 2006.

  1. funtoupgrade

    funtoupgrade New Member

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    Mar 15, 2005
    Is there a new replacement policy for a DVR manufactured by TiVo, Inc? For quite a while there was a standard $79 replacement charge for a defective unit. In exchange was a refurbed unit of same size or better. If there was a lifetime sub on the defective unit it would be transferred to the refurbed unit. Now I am reading posts here on the forum that the replacement charge is much higher. Is this a new policy or are the agents who answer the phone given the freedom to charge what the market will bear? or what?
     
  2. funtoupgrade

    funtoupgrade New Member

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    Mar 15, 2005
    That was not my question. I can fix my own stuff, but still want to know the official TiVo policy. If one has a lifetime unit and is not into fixing it themselves then this policy becomes important.
     
  3. Stanley Rohner

    Stanley Rohner New Member

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    Jan 18, 2004
    oklahoma
    Are you talking to yourself ?
    :confused:
     
  4. funtoupgrade

    funtoupgrade New Member

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    Mar 15, 2005
    No wise guy! I was replying to the following message I received via email:

    Hello funtoupgrade,

    Stanley Rohner has just replied to a thread you have subscribed to entitled -
    New TiVo, Inc. replacement policy? - in the TiVo Help Center forum of TiVo
    Community.

    This thread is located at:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=283973&goto=newpost

    Here is the message that has just been posted:
    ***************
    Most of the time the defective unit just needs the hard drive replaced, and you
    can do that yourself for less than $79. I wouldn't even bother sending it back
    to TiVo. You'll get a flaky refurb unit they fixed up real quick and tested for
    about 2 minutes.
    ***************

    Again...This thread is located at:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=283973&goto=newpost


    I guess you figured it was a dumb answer and removed it?????
     
  5. Stanley Rohner

    Stanley Rohner New Member

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    Jan 18, 2004
    oklahoma
    Since you got all cranky about it and said - That was not my question. I thought it would be funny to delete my original message and post -
    Are you talking to yourself ?
    :confused:

    Sorry you got all uptight about it.
    :rolleyes:
     

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