New TiVo HD Software Update

Discussion in 'TiVo Series3 HDTV DVRs' started by TiVoPony, Aug 16, 2007.

  1. Aug 16, 2007 #21 of 196
    aus1ander

    aus1ander New Member

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    Still too early to say, but so far much improved on my OTA broadcasts. Only macroblocking i've noticed was due to multipath (which is predictable in my setting). Will wait until later tonight before voting in the poll.
     
  2. Aug 16, 2007 #22 of 196
    Chimpware

    Chimpware New Member

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    Jan 30, 2002
    OK may have jumped the gun on this...

    Sorry TivoFanBoys, but I just had 5 instances of pixelation within the firt minute of Big Brother 8. So not fixed, but possibly reduced. It appears that the interval has been somewhat reduced, but the issue continues...

    During the time it took to post this it has pixelated 5 more times. Sad :(
     
  3. Aug 16, 2007 #23 of 196
    aaronwt

    aaronwt UHD Addict

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    Northern...

    Did it address the mono audio from analog channels that should be in stereo?
     
  4. Aug 16, 2007 #24 of 196
    jfh3

    jfh3 Active Member

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    Don't forget that there are many other potential causes of pixelization, many outside Tivo's control.

    I'm not going to worry about a few minutes in one program. Multiple instances in multiple programs recorded at the same time or over a period of time, yes.
     
  5. Aug 16, 2007 #25 of 196
    Chimpware

    Chimpware New Member

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    OK here we go again, its probably not Tivos fault. This is how every repsonse to every earlier post started on this issue, please... I have now tested during primetime with both tuners recording and I still have macroblocking every 4 to 60 seconds over teh last 40 minutes.

    You are probably right though, goods luck :eek:
     
  6. Aug 16, 2007 #26 of 196
    MonroeEfford

    MonroeEfford New Member

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    I think maximum pixelation is actually preferred with a show like that! ;)
     
  7. Aug 16, 2007 #27 of 196
    aaronwt

    aaronwt UHD Addict

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    :( Nope. Still mono audio from the analog channels. :(
     
  8. Aug 16, 2007 #28 of 196
    Langree

    Langree The Gimp

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    Freezinmyass...
    he doesn't wanna see other possibilities.

    My BB8 feed is pixalating too, but I'm not ready to jump on his bandwagon, so many other things it could be.
     
  9. Aug 16, 2007 #29 of 196
    Chimpware

    Chimpware New Member

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    Jan 30, 2002
    Agreed, but checked other tuner in the meantime, and same issue...
     
  10. Aug 16, 2007 #30 of 196
    Langree

    Langree The Gimp

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    Freezinmyass...
    and??

    Other tuner could still mean signal issue before it ever gets to your TiVo.
     
  11. Aug 16, 2007 #31 of 196
    Tallguy001

    Tallguy001 Member

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    Sep 5, 2003
    Milwaukee, WI
    I have downloaded the update and restarted. Unfortunately, I see minimal, if any, improvement.
     
  12. Aug 16, 2007 #32 of 196
    AZFXSTB

    AZFXSTB New Member

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    Aug 4, 2007
    Better but still seeing some on the bottom 1/3 of the screen.. I do know I have a signal issue that is contributing to this problem...weak signal off the tap and getting Cox to come out a FIX it has been a fight.

    Just as a side note it tiles less but I swear now I see the whole pic freeze for a split sec instead now..maybe just me
     
  13. Aug 16, 2007 #33 of 196
    BitMonkey

    BitMonkey New Member

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    Aug 16, 2007
    I started writing this post before I noticed the new software update, I've updated the post to reflect the new update...

    Hello,

    Like so many others, I'm having a heck of a time getting my new TiVo HD working properly. Here's my story.

    I setup my TiVo on Tuesday and ran through the setup and got the latest software update, 8.1.7b1. My cable company (Charter Communications) came on Wednesday to install two cable cards and it looked like they were paired correctly, but I kept having problems with cablecard 2. When I run through 'test channels' I would either get gray screens or heavily macro-blocked screens that are not viewable. Every once and a while a channel would come in clear enough to watch for a few seconds. A couple channels like PBS and CBC HD came in no trouble. Every channel in cable card 1 worked fine. We also observed that the analog channels on tuner 1 (the second tuner) where noticeable worse quality, much more grainy as compared to analog channels on tuner 0. We tried rehitting the cards from the head-end, reboots, re-inserting - nothing helped. The charter technician agreed to come back this morning with new cards. I called TiVo a couple times Wednesday and they were also pushing me to swap cable card 2.

    So this morning the tech came back with two more cards. He installed a new card to slot 2 and paired it correctly again, just like the one it replaced - and it looks correct in the 'SA CP Menu' but the symptoms were the same. The signal into the house was checked and it was as good as can be. The signal meter on the TiVo shows consistently between 90 and 100 on all channels. (BTW - I have also experienced 2 crash/reboots using the signal meter) The charter technician was suspicious of the signal quality of the analog channels on tuner1 and we both thought that there might be some kind of signal problem internal to the box.

    So I called TiVo for a third time, referencing my case and explaining that the cable card replacement didn't help my issue and that Charter was confident that the cards were being programmed in their head end properly. I was a little taken by the response, the TiVo representative quickly changed tunes and started to explain that they were getting inundated with calls similar to mine and that they are investigating it. She then proceeded to explain that there would most likely be a software update to address this soon and that I should wait to hear for an update through my registered email address. It almost sounded like that she knew of a confirmed problem, but wouldn't say anything past 'TiVo is investigating'.

    So, as it stands now I'm just waiting to see if TiVo can fix this problem. From reading the posts here it seams that a lot of people are having pixellation problems, but I think they break out into two categories:

    1) The cablecards and tuners are working properly, small amounts of pixellation appear randomly on channels and menu. I see this periodically on my TiVo.

    2) Problems with cable card 2, where the pixellation problems are more severe than what is seen in 1. My fear is that this is a hardware problem. The kind of breakups that I'm getting are consistent with the tuner not receiving a strong enough signal. To support this, my analog channels for the second tuner (tuner 1) are much worse quality than tuner 0, and when I do have two digital channels tuned the signal in the diagnostics screen is much lower. For example, I have two digital channels tuned and tuner 0, using CC1, shows 100 for signal and 36 for SNR - tuner 1, using CC2 show 41 for signal and 26 SNR. Suspicous! Who knows if those numbers are accurate though - if they are it is a drastic reduction from tuner to tuner and could explain the behavior. It's also suspicous that with identical cable cards only the first one works well.

    Is anyone else experiencing this exact behavior?

    For reference, here is my cablecard environment.

    2 x Scientific Atlanta PowerKey Model PKM600

    Both have the same specs:

    Hardware Model: 0600
    Hardware Version: 0010
    BootROM: 115
    OS: 2.3.149s2 (5/2/05)

    When I explained that I would send this back before the 30 day window expired unless something could be worked out the support representative assured me that we could work something out.

    So, now I'm off to pull cablecard 2 and hopefully I'll at least have a properly function single tuner TiVo HD.

    ** Update ** I noticed that the new code was out before posting this so I updated to 8.1.7b2. I haven't determined whether or not problem #1 above or the signal strength crashing issue is fixed, but I know for sure that problem #2 above is not fixed. Maybe more channels tuned in than before, but only a few are watchable, most are too blocked and distorted to view, and some don't tune at all. This is all with cablecard 2. The analog signal on tuner1 is still grainy, the signals showed 93/35 on tuner0 and 43/28 on tuner1.

    My best bet is probably to call back TiVo and push for an RMA. If anyone can help or share information I would appreciate it. This is very frustrating but I still have hope that TiVo in the end will take care of me.

    - BitMonkey
     
  14. Aug 16, 2007 #34 of 196
    AZFXSTB

    AZFXSTB New Member

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    Aug 4, 2007
    Also I will NOT be returning the Tivo even with the small issues. Thats part of being on the bleeding edge of new products Tivo has done a great job of attempting to get this working right and I have no question they will get it worked out. Need I remind everyone how "open" they have been since the beginning on letting us mod their boxes since the S1 days and they could have stopped us back then. I will NEVER go back to that POS Cox DVR even working at this level its 200% better than that other POS

    Cheers

    and THANKS TIVO!!
     
  15. Aug 16, 2007 #35 of 196
    jfh3

    jfh3 Active Member

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    Denver area
    BitMonkey,

    What did the cable tech measure your signal at?

    Remember that cable signal strength has little to do with what the Tivo signal strength meter reports.
     
  16. Aug 16, 2007 #36 of 196
    BitMonkey

    BitMonkey New Member

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    Aug 16, 2007
    jfh3 - The cable tech measured 13/8/0/0/4, said it was 'db' - I assume dbmv. He explained that they have 4 or 5 channels that they measure to test.

    - BitMonkey
     
  17. Aug 16, 2007 #37 of 196
    jazmaan

    jazmaan New Member

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    Aug 30, 2002
    Been watching an Angels game for the last couple of hours straight. Not a single instance of pixellation even with multiple replays and slo-mos. But its not an HD feed. Will try HD when the game ends.
     
  18. Aug 16, 2007 #38 of 196
    aus1ander

    aus1ander New Member

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    Sep 17, 2004
    Watched 1.5 hours of HD on NBC today. Definitely much improved. Still having some intermittent pixelation, but it seems to be happening only 1x per episode as opposed to every 5 minutes before.

    (deleted my previous post)
     
  19. Aug 16, 2007 #39 of 196
    jazmaan

    jazmaan New Member

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    Aug 30, 2002
    BitMonkey - if I were you, I'd try to exchange my Tivo box at the store (assuming you bought it at a brick-and-mortar store). Your problem seems quite different and more serious than what others here have reported.
     
  20. Aug 16, 2007 #40 of 196
    hank12345

    hank12345 Member

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    Sep 27, 2005
    Received the update tonight, and I have to say I see no improvement at all-- It might be even slightly worse-- HD channels are macroblocking with the same frequency, however now accompanied by slight audio and video stuttering....
     

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