New TiVo HD losing all channels - getting gray screen on cablecard

Discussion in 'TiVo Series3 HDTV DVRs' started by RoyK, Dec 14, 2008.

  1. Feb 25, 2009 #81 of 280
    seggers

    seggers Member

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    Oct 6, 2008
    WNY

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    I signed up to be a beta tester for the fix to this grey screen crap.

    I also tried the suggestion of testing one of the CC channel line up. Worked a treat! I had one working (recording fashion crap - maybe that's why the other one went down! To save itself...) and the other one grey.

    Once the show stopped, I test the channels and both come back. No reboot required.

    Seggers
     
  2. Feb 25, 2009 #82 of 280
    theviaumaster

    theviaumaster New Member

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    Feb 24, 2009
    Thanks for the info! I think I'm going to set this up, especially now that 11b is out and doesn't appear to have fixed the issue. :( Thanks again!
     
  3. Feb 25, 2009 #83 of 280
    bkdtv

    bkdtv New Member

    7,902
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    Jan 9, 2003
    DC Metro Area
    Are you all still experiencing the same problem under the 11b software released last night?
     
  4. Feb 25, 2009 #84 of 280
    phelps123

    phelps123 New Member

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    Feb 25, 2009
    Minnesota -...
    I have a TivoHD for 1 month now, every day I have to restart it due to it loosing the analog channels. I don't have cable cards or cable box, only analog cable from Comcast.

    I have called support multiple times, but no resolution, only that they are aware of the issue, but no expectation of when a resolution will be forthcoming.
     
  5. Feb 25, 2009 #85 of 280
    lstorey

    lstorey want a GS fix!

    62
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    Mar 17, 2005
    DFW

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    I turned on my television tonight and the picture was frozen and I had to do a reboot of the system.

    I'm signing up for the trial and hopefully they have a fix for this soon. it is getting rather irritating to have to keep rebooting my tivo every few days
     
  6. Feb 27, 2009 #86 of 280
    RoyK

    RoyK New Member

    2,935
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    Oct 22, 2004
    SW VA
    The loss of channels to gray screens when using a cablecard issue appears to have been fixed with V11.0b software (based on 6 hours of continuous uptime this morning with cablecard inserted. Previous record on V11 was 1-3/4 hours for me).
     
  7. Feb 27, 2009 #87 of 280
    PKrellner

    PKrellner New Member

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    Jan 15, 2006
    I just got off the phone with TIVO corporate and this is still an on-going problem that they say is their number one issue. It's been happening to me almost daily and tech support is useless.
     
  8. Feb 27, 2009 #88 of 280
    ifly

    ifly New Member

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    Feb 27, 2009
    So to add to the list and confirm issues!

    Ever since some time late November (following the last SW update) my Series 3 has had the following problems and I have tried the following resolutions;

    1. Live TV starts to break up and stutter, this has got progressively worse and is across both tuners. Restarts and reboots provide minimal help for minimal time before the problem occurs again! It eventually brings on the BSOD (Black Screen of Death) that requires a channel change to get rid of or if the box totally freezes another reboot!!!

    2. Playback of material recorded prior to the update now loses audio and stutters, with some fast forwarding and rewinding I can usually resolve this problem but it will happen again during playback requiring the same problem resolution technique.

    3. I have run the full drive checking that TIVO suggest and both discs internal and external have passed with flying colours. I even have the recommended WD DVR Expander!

    4. As TIVO have suggested I have changed out both the S CableCards (Twice) with no resolution to the problem!

    5. TIVO blames Comcast for their HD rollout, Switched Digital Video (Not rolled out in Denver yet!), signal levels and a myriad of other Cable Co. issues. I work in Cable Engineering and the excuses seem like to total BS to me.

    6. Comcast blames TIVO and based upon conversations with Senior engineers who have talked to TIVO this is not just a Comcast issue, its Time Warner, Cox, you name the Cable Co. and they have TIVO customers having the same issues as we are!!

    7. TIVO's suggestion that I ship my box back to them and pay $149 for a refurb unit is absolute BS as well! I have 3 friends who have decided to do this and ended up with the same problems all over again, either upon receipt of the box or within a week!

    From my analytical POV this looks like a TIVO issue! Timing and experiences of many point to the same issues. - The last SW update!

    Is TIVO trying to take advantage of us who are (just) out of warranty to get an extra $149 without providing a resolution?? If so then a class action suit looks like the way to go and with enough third party engineering analysis I am sure we can point to a specific area in TIVO's camp that has caused this issue. I for one am sick of missing shows after paying out nearly $1000 in equipment and service then having to pay $1.99 through another service to watch the same shows all over again!

    OK thats my $0.02 and frustration laid out! I feel better now anyone else?:)
     
  9. Mar 2, 2009 #89 of 280
    TLD

    TLD New Member

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    Jan 20, 2006
    Just want to confirm this is happening here in LA with TW. I get loss of HD channels, starts with frozen screen, switch channels it may unfreeze or the screen goes grey and stays that way till you reboot. I have been losing recordings. Seems to affect HD channels mostly, all of them remain grey but if I tune to channels below 99 it works.
    I've been following this thread for a long time hoping a solution was forth coming but haven't seen a post here for a couple of days. I hope it's just a mater of waiting on the 11b software fix roll out.
     
  10. Mar 2, 2009 #90 of 280
    TLD

    TLD New Member

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    Jan 20, 2006
    I just noticed my software has been upgraded to 11.b. I hope this wasn't the expected fix because I still have the problem. This morning, no CNN HD, it's grey. My other HD channels, the picture freezes and stays that way till I tune away and back. Here in LA, TW HD channels go from 402 to 470. At anytime a few or several of these go grey. Restarting may or may not bring them back....for a while.
     
  11. Mar 2, 2009 #91 of 280
    jrm01

    jrm01 New Member

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    Oct 17, 2003
    Pittsburgh
    Have you checked signal strength on DVR Diagnostics screen when you have these problems, including RS Corrected and Uncorrected?
     
  12. Mar 2, 2009 #92 of 280
    RoyK

    RoyK New Member

    2,935
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    Oct 22, 2004
    SW VA
    As I said above 11.0b seems to have fixed the problem where the TiVo doesn't think that the cablecard is present and gives gray screen on all channels. However now it suffers from the gray screen on analog channels syndrome:mad:

    What a POS!
     
  13. Mar 2, 2009 #93 of 280
    ifly

    ifly New Member

    3
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    Feb 27, 2009
    Yes,

    I get a very nice 36dB. 0 RS Corrected, 0 Uncorrected. That is on both tuners BTW.

    Signal level fluctuates between 95 and 100 which it has done since I got the box but TIVO thinks that is a Cable Co. issue. Already ran a frequency analyzer on the HD 256 QAM constellations and power levels are within a +/-2% which is perfectly tolerable for QAM tuners and that is over a 24 hour cycle which would include temperature variances on outside plant devices of 40 Farenheit.

    Hope that answers the question.
     
  14. Mar 6, 2009 #94 of 280
    phelps123

    phelps123 New Member

    3
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    Feb 25, 2009
    Minnesota -...
    My HD updated to 11b version on 2/28 and ran great until I got the black screen for analog channels on 3/4. And it has happened again today 3/6. Seems better, but still not right.
     
  15. Mar 6, 2009 #95 of 280
    ssbxfire

    ssbxfire New Member

    1
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    Mar 4, 2009
    yep, my TivoHD is at the 11b version and it just went into the grey screen mode.

    I don't have digital cable service, so no cablecards in my box.

    Another thing I notice, when we switch channels on the Tivo, the channel changes but there is a delay with a grey screen before the picture and sound comes on. Looks like the Tivo is just not acquiring the signal very fast.
     
  16. Mar 8, 2009 #96 of 280
    rwross

    rwross New Member

    34
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    Jan 3, 2005
    I'm glad I found this thread. Add me to the list.

    I have two TiVo HDs, one exhibiting the problem one not. The problematic TiVo has been through 4 CableCards and continues to freeze, drop picture, and reboot.

    TiVo is sending me a replacement unit now, but after reading this thread, I'm not sure it's worth my effort to set it up. I find it quite troubling that the tech folks I spoke to were unaware of the impending patch release.

    I assume this patch is NOT 11b. If it is, then the patch is clearly not working. In fact, I think my problems began with 11b since, IIRC 11.0 has been out for some time.

    anyone have any update? And...any suggestions on how to get an official TiVo response?
     
  17. Mar 9, 2009 #97 of 280
    HerronScott

    HerronScott Well-Known Member

    7,611
    1,123
    Jan 1, 2002
    Staunton, VA
    OK, my brother's TiVoHD just did this same thing with an unmodified unit without cablecards. Appeared to be recording 2 suggestions but one channel was pixellating/blocking badly before going to grey screens on both channels. Unit had to be rebooted to recover.

    My recommendation of TiVo isn't looking very good since he had to go through 3 refurbished units to get a working one to begin with and now this problem. Not sure what to tell him since we had 2 Series 1 units since 2000 and then upgraded to 2 Series 3 units a little over 2 years ago and none have had issues.

    Scott
     
  18. Mar 10, 2009 #98 of 280
    msdonnelly

    msdonnelly Member

    123
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    Apr 3, 2004
    Fuquay-Varin...

    I have to agree. Until my HD received the full 11b update I never had problems with it. Now I lose analog channels about once a day. Worst part is I'm working late this week so, even if I check in the morning, it has hours to fail again and lose shows before I get home.
     
  19. Mar 12, 2009 #99 of 280
    rwross

    rwross New Member

    34
    0
    Jan 3, 2005
    FWIW I talked with some techs from my local cable company and they mentioned that TiVo engineers admitted they had a problem with the 11b software.

    Not sure how to get to someone within TiVo to find out when the 11c or its equivalent will be dropped.

    I've had to remove my CableCard because the channels drop randomly and usually at the worst time.
     
  20. speedy99

    speedy99 New Member

    4
    0
    Feb 24, 2009
    Silicon...
    I had the problem with Analog cable channels (no cable card). After adding a CableCard (single mCard), and the 11b software update (on the same day) I've been rock solid since - though I have not yet started recording HD channels, just happy to be out of the doghouse with reliable SD recording working.

    If you do have a Cable Card, you might go through guided setup again after getting the Cable Card initialized and 11b updated. I had a bunch of analog and manually scanned channels, so I essentially started over with the Cable Card/11b combination, and only use CableCard channels. This might be enough to "clear" the unit and avoid the Analog Cable channels/issues.

    My understanding is that 11b does *not* fix the grey screen problem for Analog Cable tuning, only for CableCard tuning. For under $2/month, the mCard from Comcast (Northern California) was worth it for me. (See numerous other threads here about using Cable Cards with "Basic cable" (non-digital) service if all you want is Local HD channels/Unencrypted QAM. It can be done.)

    YMMV.
     

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