Advertisements When I got home on Friday night after work my Tivo had the grey screen again. I called in to Tivo Support and got a very cooperative and friendly person. He had me unplug the Tivo for 30 seconds and then plug it back in. No, this didn't (permanently) fix it, and I didn't expect it to. Of course it cured it temporarily. He didn't ask me any kind of diagnostic questions (ie signal strength, cable-card questions, cable-company, etc.) I asked if Tivo recognized this as a problem, and he said yes and that they are working on it. At the end of the call I said that I needed to speak with Billing to see about not paying for a service that I'm not receiving (since I can't depend on my Tivo to record when I'm not there). He didn't pass me to billing; instead, he said that he would note it in my case that I have asked for a credit. He said that if I am still having the issue in a couple of days, to call back and mention that I had requested a credit, and "it would be taken care of". I think that the combination of Tivo not even asking for diagnositc information of any type on this problem, coupled with the fact that they seem very ready to credit my account, indicates that they know they have an issue and they are trying to do damage control. I encourage everyone who doesn't have a lifetime contract to call Tivo Support, report the issue, and then ask for a credit. Having customers asking for money back can't do anything but motivate them.