New TiVo HD losing all channels - getting gray screen on cablecard

Discussion in 'TiVo Series3 HDTV DVRs' started by RoyK, Dec 14, 2008.

  1. Jul 6, 2010 #261 of 280
    sbourgeo

    sbourgeo Hepcat Daddio

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    Nov 10, 2000
    New England

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    I'm closing in on having this issue for two years, so that would be nice. :(
     
  2. ebf

    ebf New Member

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    Mar 21, 2005
    Moved to new thread in hopes mine is a different problem.
     
  3. Dr_Diablo

    Dr_Diablo Dr_Diablo

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    Nov 23, 2003
    Midwest
    I was told by a Tivo tech this morning that if your signal strength is 100 then its too high... His suggestion is/was to purchase an Attenuator to reduce that signal strength to around 80 percent.... they aren't that expensive at $2.00 an up

    you'd think your cable company would suggest this simple fix, rather then tell you your signal strengths ok at 100 percent, they hate working on Tivos period, aren't trained to do so
     
  4. dlfl

    dlfl Cranky old novice

    9,138
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    Jul 6, 2006
    Dayton OH
    TiVo support is big on blaming signal strength for problems -- occasionally they are correct :rolleyes:. As you say, it's cheap, so go ahead and try an attenuator (a splitter can be used for attenuation also, if more readily available). Don't be surprised if it doesn't help though. A large fraction of channels on my HD have signal strengths of 100 and they show no problems whatsoever. I tried attenuators long ago when I was having some problems what were later fixed by TiVo software version 11.0g. In my experience getting most channels down to 80 is not a good thing, although TiVo says 80-99 is ideal.

    Given how little motivation and expertise the cable co has regarding TiVo's it's unrealistic to expect anything from them in the area of TiVo trouble-shooting.
     
  5. Dr_Diablo

    Dr_Diablo Dr_Diablo

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    Nov 23, 2003
    Midwest

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    I'll wager the problems in the Tivo software from what I've been reading the past few days. I dont usually bother checking the software version as long as the freakin Tivo works as intended, but mines on that 11.0 version
     
  6. Idaholion

    Idaholion New Member

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    Sep 17, 2007
    I have a similar but slightly different problem. I just replaced my Series 2 TIVO with a new HD XL unit. I transferred the shows that were on my Series 2 unit, and then I wanted to copy one of the recorded shows onto a DVD. It was a 1 hour show, (which I have watched before all the way through) and at 37 minutes 12 seconds into the recording, I got a gray screen with
    "This screen is provided on behalf of your cable provider (Cablecard 1)
    In order to start cable service for this device, please contact your cable provider."
    And then lots of cablecard information, and at the bottom, it said "Press Clear to exit"
    This screen stayed on the tv for exactly 5 minutes. At the end of that time, the screen showed a different cable show going. It interrupted the show I was recording on to DVD at 37:12, and went back to cable at 42:12, completely missing the last 20 minutes of my show recorded on TIVO. The show is still there, but TIVO didn't go back to it to send it to my DVD recorder.
    We have seen the screen show up again tonight when watching a recorded show, and when we pressed clear, it instantly went back to the recorded show we were watching . Any ideas? TIVO's customer service was closed when I tried to call
     
  7. mwdvorak

    mwdvorak New Member

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    Apr 20, 2010
    I've had the same problem for 4 months at least. The only fix is to complain to TiVo and ask for your money back (or at least, credit for months of service without charge). The more people that do this, the more that the TiVo corporation will think that it has to invest into solving this problem, and fast. A company that outsources engineering doesn't give a crap about anything but profit, and so this is the kind of language they'll respond to.
     
  8. Aug 2, 2010 #268 of 280
    sbourgeo

    sbourgeo Hepcat Daddio

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    Just got my first grey screen with 11h. :(
     
  9. Aug 2, 2010 #269 of 280
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

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    Jul 26, 2005
    Woodside, CA
    sbourgeo, as you're aware from my posting in another thread, 11.0h does not carry a fix for persistent grey screens on analog channels. While we are deep into a testing phase for this issue, and it is going well, we had to push out warnings screens in support for a new DVR Expander that has USB connections (USB is not supported).

    With that said, our confidence is now high enough to allow customers early access to beta software that should resolve this particular issue!

    If you are still seeing a
    (1) persistent grey screen on
    (2) ANALOG channels that
    (3) can be temporarily (but consistently) fixed with either a channel change or restart, please call customer support for further troubleshooting.

    You will be escalated to the 2nd level of support for triaging where you'll be given instructions on how to sign up for testing.

    • If you do not have this symptom, the new software does not contain anything exciting for you.
      [*]If you have poor signal strength in your home, software will not help you at all.
      [*]This is still considered a "beta" program, so there is still the chance that improvements will need to be made.
    We are offering this option in order to provide some relief for you at the earliest opportunity we've had, which will in turn help us confirm our confidence in the resolution. Until now, this problem has proven to be very difficult to resolve but we've finally made the progress that we'd been hoping for. If you are uncomfortable joining an open beta program (we won't be giving you homework :D), the software will eventually be rolled out to everyone but we are not close to our currently-scheduled release date.

    We know this has been a difficult situation for many of you and hope this opportunity provides some sort of relief.

    Thank you,
    TiVoJerry
     
  10. Aug 2, 2010 #270 of 280
    MJGunn

    MJGunn New Member

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    May 10, 2002
    WOW, with the long history of this problem and so little word from you guys on it I was convinced tivo was sweeping it under the rug.

    Still a little disappointed in how long its taken, but kudos to you guys for at least eventually getting around to fixing it. That's saying a lot these days where many companies solution for fixing a products problem is releasing a new version and expecting everyone to upgrade to the new one.
     
  11. Aug 4, 2010 #271 of 280
    sbourgeo

    sbourgeo Hepcat Daddio

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    New England
    A bit of advice for anyone calling in as outlined above with the hope that the open beta will fix your analog grey screen issue. While the CSR I dealt with was doing his best to be helpful, I was not offered the software and my call would have ended with no resolution had I had not mentioned the information TiVoJerry kindly shared with us.
     
  12. Madoc Owain

    Madoc Owain New Member

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    Jan 10, 2004
    Indianapolis...
    In my case, I had channels that would disappear from both HD and digital (black background, "searching for signal" message) temporarily. Sunday night it was the NBC affiliate, tonight it was the FOX affiliate. Called TiVo support, since my other, non-digital TV could access the FOX affiliate. After checking a couple of items they determined it could be a signal quality issue. They had me check the connections and sure enough, the cable into the TiVo wasn't screwed down tightly. Once I screwed it down the rest of the way, my channels came back. Embarrassing but a learning experience nonetheless.
     
  13. ciscokid

    ciscokid Member

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    Jan 14, 2003
    Tampadelphia...
    It isn't the Tivo (likely).

    Replace your splitters if they're marginal you will breyscreen on some (or ALL) of your channels
     
  14. Apr 4, 2011 #274 of 280
    MJGunn

    MJGunn New Member

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    May 10, 2002
    After not having this problem for months, I got home today and have no signal on all of my non-digital channels. Anyone else seen this bug pop up lately?

    Edit: Actually I take that back, this seems to be something else because a restart didn't fix it for me like it always did in the past.
     
  15. May 8, 2011 #275 of 280
    MaryJ76

    MaryJ76 New Member

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    Apr 22, 2004
    This seems to have happened to me literally overnight. Yesterday I had all channels working. Today all of the analog channels have the gray screen. I tried rebooting through the menu and that did nothing. Fortunately, all the HD channels seem to be okay.

    I just recently bought a Premiere and moved the Series 3 into the kitchen. All the connections are secure, so that isn't the problem. Could it be something with the cable company (Insight)/cable cards?
     
  16. May 8, 2011 #276 of 280
    dwit

    dwit Active Member

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    May 4, 2004
    Atlanta, GA
    Have you checked with your cable company(lineup changes, etc)?
     
  17. May 9, 2011 #277 of 280
    dave13077

    dave13077 Member

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    Jan 11, 2009
    This has also started happening to me the past couple of weeks. I have not had this issue for about a year before that. I have 2 Tivo HD, Time Warner cable. It has started happening on both of them.
     
  18. MaryJ76

    MaryJ76 New Member

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    Apr 22, 2004
    This turned out to be very interesting. I called the cable company and the online technician decided that my cable cards must be going bad, so she scheduled a service call for Thursday. The next day EVERYTHING was out...cable, phone and internet! I called to report it and the person I talked to said that they were showing a large outage in an adjacent area, but that I was the first person from my area to call. He assured me that someone would be working on it. When everything came back on about 7 hours later, so did my analog channels! My thoughts are that something was going wrong with the cable service when the gray channels started to show up, but no one really caught on to it. I am going to wait until tomorrow to make sure nothing changes before calling to cancel that service call!

    Thanks everyone!
     
  19. wjohna

    wjohna New Member

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    Sep 24, 2003
    Tivo customer since 2003. Getting occasional gray screen on sets of channels--always different sets each time this happens. This seems to be happening with increasing frequency in the past year or so after almost flawless performance before that. I'm on Cablevision's Norwalk, CT system. Two S-cards, approved WD external drive. Soft reboot has always fixed the problem, but the channels sometimes take an extra 5-10 minutes after the reboot to come back.
     
  20. Pvgibbs

    Pvgibbs New Member

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    Jul 5, 2005
    Had the same thing happen to me -- all of a sudden the HD channels of NBC, CBS, TLC went missing and showed the "searching for signal" message one night after a recent power outage. A soft restart didnt fix it -- I feared the worst - my cablecard was mucked up and I would have to deal with the Comcast merry-go-round.

    But then I saw this post and talked to my better-half who said "oh I did dust around the TV and tivo yesterday"...instantly I leap toward the back of everything, loosened and tightened the cables just a bit and POW! that fixed everything.

    We do have a splitter which is most likely the cause of signal issues as many, many folks have pointed out.

    Basically - if you are suddenly missing a -few- channels due to lack of signal, re-attach your cable first before bothering Comcast or Tivo.
     

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