Advertisements Today I was all set to switch my Comcast cablecard from my Premiere XL4 to my new Bolt VOX 3TB. I opened up the cablecard hatch on the bottom to find that there was not a bracket to plug the cablecard into. It was completely missing. I called TiVo support and it took about 5 minutes of conversation to convince the TiVo rep that there was nowhere to plug my cablecard in. He had me email a picture to verify my problem before they would come up with a plan to help me. The main problem I have is that I have already spent days transferring all of our recordings from the Premiere to the Bolt and if they send me out a new replacement I will have to go through the same show transfer process all over again. I've been a TiVo customer for 15 years. This does not make me happy.