New TiVo Bolt stuck on Getting Setup Info

Discussion in 'TiVo Help Center' started by jalexander86, Nov 30, 2017.

  1. jalexander86

    jalexander86 New Member

    1
    0
    Nov 30, 2017

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    Black Friday 500 GB Bolt here. Cannot get past setup, stuck on Loading info (preparing to load...) For hours. I've tried to a few times to reset my router in case it was my internet and when I do that it will stop the TiVo and give me the "cannot find local channels in this Zip Code" message but if you don't reset the router it will just set there frozen forever. Tried Kickstart 51 and 54 and box will not update.
     
  2. randywalters

    randywalters AVS Old Timer

    414
    62
    Oct 21, 2003
    El Segundo,...
    A new Roamio owner is having what looks like the same problem - he said Tivo is aware of it and that many others have reported it:

    Roamio new setup failed
     

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