New Tivo Bolt Activation

Discussion in 'TiVo Coffee House - TiVo Discussion' started by astroboy1, Jun 6, 2016.

  1. astroboy1

    astroboy1 New Member

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    Jun 6, 2016

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    Hi All,

    Just wondering if anyone has had experience activating the Bolt with the first year included. I bought the Bolt with 1 year included at Bestbuy at the end of May but when I went to activate, choices were only the usual pay plans. After calling tivo support, the support person escalated the issue but started me on the month to month $14.95 plan but said I should get a refund back in 3-5 days. Its been over a week and I still see the issue under My Support and a subsequent call says they may not look in my issue for another 2 weeks! My question is has anyone had any problems getting the 1 year included? Because Bestbuy only has a 14 day return policy, if there is an issue and I don't get the first year free I won't be able to return it and will have lost the extra $100 cost for the bolt with 1st year included with no other recourse.

    Thanks for any comments.
     
  2. foghorn2

    foghorn2 Well-Known Member

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    May 4, 2004
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    Did yours come in a White or Black box? If Best But sold you a white box, it is not free for the first year.
     
  3. astroboy1

    astroboy1 New Member

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    Jun 6, 2016
    Hi,

    I ordered the 500gb bolt online from bestbuy and it was in a white box.
    Did they send the wrong item to me?
     
    Last edited: Jun 6, 2016
  4. jwort93

    jwort93 Member

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    Dec 18, 2015
    The white box is the new model that doesn't include the service. Did you pay more than $199 for it? My guess is they sent you the wrong one if so.
     
  5. astroboy1

    astroboy1 New Member

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    Jun 6, 2016

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    I paid $299, its still available on their website. They have the non first year included 500gb bolt for $199.
     
  6. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
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    May 14, 2007
    Paradise...
    Sounds like they sent you the wrong one. I would take it to your local BB and see if they can exchange it for the right one with the one year of service included.
     
  7. astroboy1

    astroboy1 New Member

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    Jun 6, 2016
    Thank you everyone for all the advice.
    Tivo support contacted me today and said no 1 year included on my bolt. I'm going to cancel the service and return the unit to Bestbuy.
     

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