New Series3 Update

Discussion in 'TiVo Series3 HDTV DVRs' started by TiVoPony, Feb 12, 2007.

  1. Feb 26, 2007 #921 of 1039

    moscovitzd Member

    Dec 6, 2006


    I am experiencing multiple audio dropouts throughout new recordings post update. The audio dropouts are occasionally followed by video pixelation. I swapped out my HDMI cable as suggested by the Tivo CSR however this did not help. I rarely had audio dropouts prior to the update.
  2. Feb 26, 2007 #922 of 1039

    Dimarc67 New Member

    Apr 19, 2005
    I'm stunned that TiVo would suggest this is a problem with HDMI cabling. If the audio/video flaw remains through recorded playback, then it's a physical impossibility that the issue is the HDMI cabling.

    Unless I'm missing something... Is it possible for an HDTV receiving audio/video via HDMI to produce audio/video pixelation from a poor HDMI cable connection with the video source??? This goes against my understanding of the technology. Somebody set me straight here, or back me up.

    I'm also starting to wonder if maybe TiVo CSR's are actually confusing the term "cable", which is often used in coversation to refer to a cable-TV provider, and the HDMI cable. This might explain a CSR reporting that the pixelation issue is a "cable" problem--meaning a problem with the cable-TV provider.

    Thoughts anyone?

  3. Feb 26, 2007 #923 of 1039

    wrh30 New Member

    Sep 4, 2006
    I couldnt have said it better!! Its amazing that more people are not that concerned with what I consider major. I called for a second time today to Tivo with my concerns and couldnt believe the CSR actually said this was the first time he has herd of audio drop outs? yeah right waisted my time doing a reboot to make it look like he was fixing it... As much as I like my Tivo I am still under my 30 day return and this is going back for a full refund. As far as I am concerned this is a 1000 dollar door stop.
  4. Feb 26, 2007 #924 of 1039

    wrh30 New Member

    Sep 4, 2006
    I have same audio video problem and I am only using a OTA antenna and yeah they are trying to suggest it could be a broadcast problem. I might believe this if there were not other reports of the same thing on cable channels, Also I am not using HDMI. I have tried s video and componet video. I dont have a HD set.
  5. Feb 27, 2007 #925 of 1039

    kucharsk Member

    Feb 2, 2007


    Why? HDMI transmits audio and video in digital format to the television.

    Thus a bad HDMI cable could very easily result in video and audio dropouts.
  6. Feb 27, 2007 #926 of 1039

    moyekj Well-Known Member

    Jan 23, 2006
    A bad cable would exhibit pseudo-random behavior, not repeatable defects when re-playing the same segment. The repeatability implies that the defects are part of the recording itself and not the transmission medium to the TV.
  7. Feb 27, 2007 #927 of 1039
    Dr. Bear

    Dr. Bear New Member

    Dec 13, 2006
    I'm the poster to whom Dimarc67 asked, "What else is there?" And I'll tell you: A heck of a lot.

    Yes, the audio dropouts are a pain. But my first S3 wouldn't recognize the wireless adapter and had to be replaced. My second one wouldn't display several channels and had to be replaced. My third one took multiple cable cards and multiple visits from cable company techs before it started working. Getting a functioning system in place took so long that I don't want to start from scratch and risk running into any or all of those problems again.

    Better to lose a few seconds of audio than to lose entire channels, to have no network connectivity or to have no functionality at all. This is especially true when my dropouts got worse after the software update, indicating to me that it's a software problem and can be fixed that way.
  8. Feb 27, 2007 #928 of 1039

    cwoody222 Well-Known Member

    Nov 13, 1999
    Buffalo, NY
    I had no breakups during my Monday recording of my soap which did it on Wed, Thurs last week. Fixed itself?!
  9. Feb 27, 2007 #929 of 1039

    bareyb Under Maintenance TCF Club

    Dec 1, 2000
    Silicon Valley
    As much as I hate to say it... It SEEMS like the audio dropouts and pixelation have increased SOMEWHAT after the update. It would do it before on rare occassion, but so infrequently that I was sure it was a transmission problem. Now I'm not so sure. Still love the S3 but I have a feeling were going to see a service update soon... Seems like there's still a couple glitches. Time will tell.
  10. Feb 27, 2007 #930 of 1039

    squiredogs TiVo'er since 1999

    Aug 14, 2006
    Problems are now even worse with the pixelization and drop outs. I can't believe I have to try a cablecard replacement! The cable company is probably going to mark me as a "problem" customer... Still seems like an unlikely coincidence that the cards would fail the day of the update. Especially after they were perfect for 6 weeks beforehand.

    I'm going to wait a few days to see if it gets better on it's own, but this is still aggrivating for the money I spent. If TiVo could tell me it was a software problem, I'm loyal enough to wait on a fix. I feel like I'm wasting time with calling Comcast over and over again if the problem isn't theirs.

    During the many dropouts and pixelizing tonight, I looked at the signal strength on the diagnostics screen again. Level was mostly at 100, down to 94, and then turned to "-" and No Lock for a second. Then back to 94-100. HD and low # channels both affected.

    Can anyone think that this is an 8.1 problem? Is this something tthat can be fixed with an update????
  11. Feb 27, 2007 #931 of 1039

    moyekj Well-Known Member

    Jan 23, 2006
    It may be worth asking if they can target your S3 to roll back to the previous software version to see if the problem goes away. Surely they must have ability to do that just as they are able to get specific versions installed for beta testers. That would be a way to confirm for sure if 8.1 is the source of your problems or not.
  12. Feb 27, 2007 #932 of 1039

    squiredogs TiVo'er since 1999

    Aug 14, 2006
    That would be a great solution! I'll give it a week, I just called comcast and had them re=do the cablecards over the phone. Thanks.
  13. Feb 27, 2007 #933 of 1039

    Bierboy Seasoned gas passer

    Jun 12, 2004
    Fishers, IN
    TiVo does NOT do software "rollbacks."
  14. Feb 27, 2007 #934 of 1039

    mdchachi New Member

    Apr 19, 2003
    SE Michigan
    I am also having an audio issue after the update but I don't see anybody else here with the same issue. The first time was the day after the update. I turned my tv on to find my audio had cut out completely from both live tv & recorded tv (however, the Tivo <bonk> sound effects still worked). After messing around a while, I rebooted and that solved the problem. Now again today it happened a second time. I turned on the tv in the middle of American Idol and there was no sound except for the Tivo sound effects. I rebooted and it solved the problem again. This time it had been recording and I discovered it had actually recorded the audio properly so it's only a playback issue. I'm using standard analog audio outputs, not digital audio. Anybody else experienced anything like this? s/w version: 8.1.1-01-2-648

  15. Feb 27, 2007 #935 of 1039

    cokyq New Member

    Jan 21, 2007
    Something interested happened yesterday.

    I was viewing a TiVO suggestion show and the audio was gone. Worried, I went to another show and it was fine. Only on that particular show did the audio was gone!!!

    I will keep an eye open and see if it happens again.
  16. Feb 27, 2007 #936 of 1039

    redhat New Member

    Oct 14, 2003

    My 30 second skip stopped working after the update this weekend. I reprogrammed it again successfully. Now, today, it is gone again. I cannot restore it! Did TiVo intentionally kill off this *very* important feature or has it changed?
  17. Feb 28, 2007 #937 of 1039

    Fofer Bo55man69

    Oct 29, 2000
    No, it's still there.

    Play a recorded show, and very slowly and very deliberately, press the required keys:

    It will work.
  18. Feb 28, 2007 #938 of 1039

    aaronwt UHD Addict

    Jan 31, 2002
    Or press the keys very quickly. It works either way.
  19. Feb 28, 2007 #939 of 1039

    pl1 Well-Known Member

    Jan 17, 2007
    I found I have to wait for the TiVo's remote control acknowledgement light to turn off in between each code in order for the S-P-S-3-0-S to take effect on my two S3's. I find that the TiVo's remote control light stays on especially long in between SEL and PLAY. If I continue while the light is still on, the code will not take. Not so with earlier versions, like the S1 or S2.
  20. Feb 28, 2007 #940 of 1039

    jeffsinsfo Member

    Oct 15, 2005
    San Francisco
    This could be because some people experience this problem more frequently than others. I'm still convinced that in my case, the few brief audio dropouts/video pixelations that occur are due to a bad signal from my cable company. I don't experience them very often. I can watch many, many shows and not have any problems. When the problem occurs, however, I'll usually have a few instances within the same show.

    The reason I think my problem is on Comcast's end is that when I have recorded the same shows on my Series 2 (for a while I had both my TiVos recording the same shows on basic cable) and I experienced this problem, it was evident in the same spots on both the Series 2 and Series 3. And, as I've mentioned in another thread, I've also seen this problem at a friend's house who has no TiVo and no cable box at all -- direct feed from the cable to the TV.

    I'm not suggesting that everyone's experience should be the same as mine. From what some people are posting, it seems like this problem occurs multiple times in every show. If that were the case for me, I would be complaining loudly, too.


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