Advertisements My Series 3 stopped working about a week ago. After many calls to TiVo support, it was determined that we needed a replacement box. So, yesterday I received a brand new TiVo box, with a manufacture date of August, 2008. My problems started with the Guided Setup process. I am unable to get my wireless connection to work with the new box. This is especially troublesome since I am using exactly the same WiFi adapter and network settings that worked just fine with the original Series 3 box. After four very long sessions with the TiVo support team, they gave up and suggested that I contact my ISP and router vendor for more help. I think that suggestion is bogus. Fortunately, I can get the guide and other stuff using my phone line. In a related issue, I was wondering why the new box was not recognizing my external storage device (WD 500 GB). I could not find any reference to external storage on the setup menu. Then something clicked, and I checked the software version of the box. I was surprised to see that the version was 8.0.1c. I just can't believe that TiVo would ship a new box with such old software. So, my question is: how can I get an immediate upgrade to the latest version considering that I must use a land line connection? And, could the ancient version be causing my wireless connection problems?