New Season of Merlin on Syfy

Discussion in 'Season Pass Alerts' started by iowacyclone, Dec 31, 2010.

  1. jasonander

    jasonander Member

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    I just called Tivo Customer Support on this issue. Sounds like we are all out of luck getting this issue fixed. He said there's nothing he can do because it's a problem with how SyFy reports the data to Tribune. Only thing we can do is contact the SyFy channel ourselves, which I think is completely unreasonable given that we pay a monthly fee for the service and guide data. He also said there was no management chain for which he could escalate this problem. I'm just a bit annoyed with Tivo right now for this.
     
  2. WhiskeyTango

    WhiskeyTango New Member

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    What would you like Tivo to do about it if SyFy is giving them the wrong info? It's not just Tivo that has the wrong info, it's all cable providers. Just set the SP to record repeats and problem solved. Outside of the marathon leading up to the new season yesterday, they don't re-air past seasons.

    I still have all of last season on my Tivo and I checked the OAD's on them. The first 5 episodes showed 2010. The last 8 all showed 2009. I don't know why they decided to change mid-season.
     
  3. jasonander

    jasonander Member

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    As a consumer of the Tivo service, that includes paying for the guide data, therefore it should be Tivo's responsibility to contact and work with SyFy to get the guide data fixed. Expecting individuals to contact SyFy on their behalf is not likely going to go anywhere and I find it lazy on Tivo's part. Since I pay for this service from Tivo, I expect Tivo to do everything in its power to make sure that it works correctly, rather than just blame someone else and leave its customers out to dry.
     
  4. sieglinde

    sieglinde Active Member

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    Nothing went over for me. I recorded mine off of the SYFYHD channel which is an east coast feed so I get it three hours earlier. Thank goodness.
     
  5. sinanju

    sinanju Active Member

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    Not TiVo, but Tribune:

    You have a source of chronically misleading data. Do what any programmer would do -- validate your inputs... exercise some data hygiene. They know it's not a repeat because they're not labeling it with an "R", so the first air date must be incorrect, being in the past. Fix it.
     
  6. jasonander

    jasonander Member

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    Apparently Tivo doesn't care and will not do anything to help us here. Here's a response I got from emailing their lineup "specialists":

    "Unfortunately there is nothing that we can do about this. The flagging for the program is not controlled by us and therefore there is nothing that we can do to change it. We do not have the ability to change any program coding that is sent by a cable network with their programming. Since they do not separate out the original air date by country, there is also nothing that we can do to reprogram the TiVo box to recognize differing airing dates in one country versus another. I understand your frustration, but this is something that would need to be done by the SyFy network. As we have tried in the past to get this resolved, to no avail, we do recommend that you, as someone who tunes into that station often, contact them ad discuss this with them. There is nothing further in regards to this that we can do."

    This is rather sad. What ever happened to customer service and actually caring about fixing problems customers have with a product? Tivo acknowledges the problem but refuses to fix it.
     
  7. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    You are confusing "refuses" with "cannot." They said they've tried to get Syfy to fix it, and Syfy won't. What do you want them to do? Launch a hostile takeover?
     
  8. jasonander

    jasonander Member

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    I expect them to escalate the problem to management (potentially on both sides, Tivo and SyFy) rather than just give up and drop the issue as "resolved".
     
  9. innocentfreak

    innocentfreak Well-Known Member

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    I know SyFy on Twitter the other day was asking if people were still having issues.
     
  10. morac

    morac Cat God TCF Club

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    Well I missed the first 25 minutes of the second airing because of this. I had to catch the first 25 minutes via alternate means.

    It's pretty annoying that SyFy has the wrong data.
     
  11. WhiskeyTango

    WhiskeyTango New Member

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    That's the whole point the CSR conveyed to you, Tivo has no power here. There is no contract or leverage that Tivo can use to pressure SyFy to fix the data. The networks have all of the power. If they don't want to fix the issue, what is TMS going to do? Stop carrying their guide data? They'd be worse off than carrying incorrect data. Since all cable providers, not just Tivo are having this issue, why don't you call up your provider and see what they tell you about the incorrect guide data.

    Really? You expect management of major companies to get involved in a minor issue like the OAD of a fringe show like Merlin that only affects less than 1.5 million viewers (and dropping)? The solution is simple and Tivo already provides that solution. Set the SP for Repeats & First Run. Since past episodes aren't rerun (outside of the recent marathon leading up to the new season), there is no problem.
     
  12. morac

    morac Cat God TCF Club

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    There's an 8 hour Merlin marathon next Tuesday (25th). If you updated your SP to include repeats (and you have to to get new episodes), make sure you cancel all the marathon recordings.
     
  13. jasonander

    jasonander Member

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    Thanks for the heads up.

    This is exactly why setting the season pass to record first run and repeats is not a real solution, WhiskeyTango. Now the season pass requires babysitting. I don't understand why you're making so many excuses for a company that you pay a service fee to and they are not able to go the extra mile to fix a known and fixable problem, even if it means working with companies that they pay to receive data. We have our Tivos because we expect superior service, features, and interface compared to a cable company DVR, and saying that they are doing what the cable company would do devalues their value proposition to the consumer.
     
  14. markbox

    markbox Ni!

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    Ironically, out of 4 DVRs (a DirecTV HD, a DirecTivo SD, a TiVo-HD on Comcast, and a Comcast in-house Moto DVR) only the Comcast in-house Moto DVR records these new Season 3 Merlyn episodes when set to record only first run episodes. Go figure. And since that Comcast in-house DVR only holds 20 hours of HD it is a good thing I do not have it set to record first run and repeats otherwise it would have recorded the last two marathons and auto-deleted stuff I have not watched.
     
  15. JoeTaxpayer

    JoeTaxpayer Member

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    Hmm. Since this was a recurring series, I never marked a calendar to check anything. I just realized season 4 aired (I know, I've been busy).

    I just checked TiVo and it shows a Season Pass to Merlin, but no missed episodes in the "To Do" history. At least with the Haven fiasco, I understood what went wrong. The upcoming Merlins won't record as they look like season 3 repeats. Did I actually miss season 4 or is TV.com just trying to mess with me?

    I think I'll make a note of start dates for Being Human and Alphas.
     
  16. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    Has it aired in the US yet? The season still has a week to go in the UK...
     
  17. WhiskeyTango

    WhiskeyTango New Member

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    The new season starts Friday January 6th at 10pm.
     
  18. morac

    morac Cat God TCF Club

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    I'd keep an eye on your Season Pass if it's set to only record new episodes, because Tribune tends to use the original air date in Britain. As such no British shows are "new".
     
  19. JoeTaxpayer

    JoeTaxpayer Member

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    ? Huh? That's great news. I was hoping I wasn't that clueless.

    http://www.tv.com/shows/merlin/episodes/ - I must have misread this, or it's tracking UK dates. Either way, thank you and the others who responded.

    As with Haven, I'll set this to 'record all' on one machine with a new-only on other till I see it recording correctly. The fat drive on the premiere and frequent repeats on SyFy should have me covered even if first airing is missed.
     
  20. sieglinde

    sieglinde Active Member

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    The Futon critic is good about posting US dates.
     

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