New problem with season pass (News Programs)

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by rwe, Oct 17, 2008.

  1. bwperez

    bwperez Member

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    Jan 3, 2005

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    I get the feeling DirectTV IS trying to piss us off. However, the problems are not confined to the old Tivo units.

    Here is my list of failures over the last 2 months.

    1 - DTV DVR freezing on "searching for satilite" screen. A second software update weeks later finally fixed this problem.
    2 - Tivo running 3.1.5f season passes quit working and had to be manually recreated.
    3 - DTV DVR locking and becoming unresponsive (2 times in the last two weeks.) They had to be unplugged to get them working again.
    4 - Tivo running 6.4a season passes quit working. I'm unable to drop and recreate them since the local HD channels are not there when searching. I can find them in the guide but not when searching for them.

    That is 5 different incidents in the last 2 months. I called and complained today and they gave me my HD programming for the next year free. I also got a $100 immediate credit and $10/mo for 6 months.

    If they don't sort out their quality control issues soon I'm going back to cable.

    Brian
     
  2. roamerr

    roamerr New Member

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    Feb 11, 2003
    NC
    I've got the same problem and it really is irritating my family. I'm running the zippered 6.2 software also on both of my tivo's. My wife records a soap on one tivo and I record the NBC news on another. The NBC News will not record unless manual. I have not tried All (with duplicates) and will now try it. My wife's soap records fine for several days then it stops again -- I reset the season pass and it'll look like it's fine until it stops recording again. Guess I'll need to do All (with duplicates) on that also.

    This is really getting irritating. I love the Tivo interface but this is almost enough to make me upgrade or switch to Dish....
     
  3. tjpotter

    tjpotter New Member

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    Oct 23, 2004
    Battle...
    :mad:

    I agree that DirecTV just can't seem to leave things alone !!! I strongly suggest that everyone send them rant about this. The last time I did I got a call from their VP of Customer Care, or so he claimed. At least he was an American with a mid-western accent and listened while I gave him a real earful of complaints and advice for keeping their customers happy.

    I've been a DTV customer since 1996, but love to hate them because they keep dropping the ball. For the first few years, there were VERY few problems. But, in the last six years or so, I have to spend a few hours or days every few months solving problems that they've created when they sent a buggy software update or changed the guide data. Then to add insult to injury, they compound the problem by having such horrible customer service.

    I've been researching the problem and discovered on the DirecTV forum that this issue is due to DirecTV and Tribune changing the guide data in September. After deleting and re-entering all my Season Passes multiple times, the only things that I can't get to work are the news programs on local channels. The only thing I hadn't tried was to set them to record Duplicates and I'll give that a try tonight.

    I'm running a fully hacked HDVR2 with 6.2a. I'd hate to give up the stability and advantages of this version without some significant improvements in a newer version.
     
  4. bengalfreak

    bengalfreak Active Member

    2,147
    18
    Oct 20, 2002
    Truth be told, you have nothing to rant about. You have hacked the DTivo software to get it to do things DirecTV does not support. I have done the same thing. Your choices are either to live with the situation or upgrade your software and lose some functionality. While I enjoyed my use of MRV and the extras provided to me by software version 6.2a, I have come to realize this may be coming to an end. And while I'm disappointed, I have no complaint with DTV.
     
  5. LeeHarvey

    LeeHarvey New Member

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    Jan 25, 2002

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    Ummm... I have two unhacked series 1 DirecTivos - a Sony and a Phillips. BOTH are having this same stupid issue. My news programs simply STOPPED being recorded for the same reasons listed by others.

    After literally YEARS of no issues with season passes, I've now had a plague of them. Seriously, if my Tivos had behaved like this when I first purchased them I would never have kept them around.
     
  6. Alecp

    Alecp New Member

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    Dec 10, 2001
    I have the same problem here. An unhacked series 1, but unhooked to the phone line for a few years now, so only have 3.5-01... software. Haven't gotten around to taking it over to a land-line yet (don't have one in my house). No hacks.

    I've had both issues mentioned here - had to re-create all the season passes (had to do the same thing on my other series 2 tivo). And more recently had to change the new season passes to record dupes, mostly news-type programs.

    I noticed that they don't seem to be showing the "repeat" label anymore on re-runs, anyone else notice this? I wonder if that has something to do with the more recent issue?

    A bit annoying, but still better than the alternative. But it's getting me closer to the edge.
     
  7. tjpotter

    tjpotter New Member

    20
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    Oct 23, 2004
    Battle...
    I understand your position, but if you check out this and other forums you'll find that a lot of people using unhacked 6.4a (the latest software available) are having identical issues. My issue with DirecTV predates this latest snafu by several years. They used to treat their customers better than cable, but now it's much worse.

    How hard would it have been to send everyone a message discussing the coming changes and explaining why they were being made ? Or doing a better job of testing and quality control BEFORE they make changes to the guide data or software ? Or even admitting that they might have created an issue and asking for patience ?

    My point is that if DirecTV was more customer focused, we wouldn't need to hack our units to get the functionality we want or rant to get their attention when they don't deliver.
     
  8. pstgh

    pstgh New Member

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    Nov 15, 2004
    Atlanta
    I'm sorry bengalfreak, but I simply don't buy it! Your willingness to capitulate is incredible. We vote with our dollars- never forget that.

    Would it be that hard for DTV to either leave us (dtivo hacked crowd) alone or offer us an upgrade that makes the changes they would like, but keeps our hacks (MRV & HMO) alive and working? We have got to be a fairly small percentage of their customer base, but very loyal to DTV if they would leave us be. I will vote with my dollars and move to a competitor if this doesn't get straightened up- I am all for improvements, but my definition of improvements is to keep the existing features that we have and IMPROVE from there- it is not taking away features that we had.
     
  9. surfboy500

    surfboy500 New Member

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    Feb 9, 2002
    Cal
     
  10. bengalfreak

    bengalfreak Active Member

    2,147
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    Oct 20, 2002


    Go ahead and move to a competitor. I tried it in July and I returned to direcTv in 5 days. And you answered your own question, we are an extremely small percentage of DTV's customer base. The ones that have to have Tivo and have to have it hacked. Its just not worth it for them to make sure everything is backwards compatible for such a small number of users. One of the requirements in your TOS for DirecTV is that you must keep a phone line plugged into your DTivo. Had we had this phone line plugged in, and updates not turned off, we would have received software version 6.4a on time and we wouldn't be having this problem, period end of story. We gambled and we are losing. I'm happy with what I've gotten to this point.
     
  11. bengalfreak

    bengalfreak Active Member

    2,147
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    Oct 20, 2002

    Actually, the people with 6.4a that are still having problems, upgraded to the new software after the guide data change. From what I've read, those that had a phone line plugged in and got the doftware prior to the change are humming along just fine.
     
  12. rwe

    rwe DSR 6000 (2.5)

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    Oct 22, 2006
    Phoenix, AZ
    I'm running 2.5, so I don't have a record with duplicates option, Just First run and with repeats. I got around it with Manual, but that is so 80's and VCR like.


    Bengal are you a DTV plant ?

    That fact that my tivo is hacked to give me web access, and extracts to pc via TivoWeb Plus, has nothing to do with these problems. It's still a legit system.

    Even if I had the latest software for my version (DSR6000), it would still not fix the problem. There is no 6.4 for my machine.

    The fact is, DirecTV changed their guide data and it is not backwards compatible with the older systems. And I don't see any changes in the newer versions of the software, that I really want. Mine does everything I want it to.

    The only reason I can see for them changing the guide data and breaking our recording capabilities, is either they have really stupid programmers, Or they want our older machines to become bricks, so we get the newer machines, where THEY HAVE MORE CONTROL OVER US!!!

    TIVO is about freedom and gives ME CONTROL to watch what I want when I want.

    I don't believe the programmers are STUPID. I believe DTV doesn't want me to watch what I want when I want to.

    They are the ones causing me NOT to record the shows I want.

    I cannot fathom, what great new improvements in the new software would require a change in the guide data, such that they would be willing to break all the older machines.

    Except to piss us off, so that we would upgrade.

    If mine breaks so that I cannot use it the way I like, It's goodbye DTV for good.

    I already will never buy another pontiac because of bad service, and that has already lasted 27 years. Plus I badmouth pontiac to people considering buying one.
     
  13. pstgh

    pstgh New Member

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    Nov 15, 2004
    Atlanta
    bengalfreak = directv employee
     
  14. bengalfreak

    bengalfreak Active Member

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    Oct 20, 2002
    LMAO. Yeah, I'm a DTV employee. Sorry, been a heavy highway inspector for 23 years. and the change in the guide data didn't break ALL of the older machines. UltimateTV DVR's handled the switch just fine. It seems to be only Tivo DVR's that are having a problem.
     
  15. DBCooper

    DBCooper New Member

    1,576
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    Aug 15, 2000
    Montgomery,...
    Count me as another older Philips DVR owner with season pass trouble on news programs. I updated my software last week. It shows 10 future shows, none of which will be recorded.

    I called DirecTV and the witless agent who answered had never heard of the problem. She said it was an old Philips TiVo and they would replace it. When I objected that it wasn't a hardware problem, she put me on hold for ten minutes, then hung up, I guess, because another agent came on the line and I had to start over.

    This guy wanted to walk me through a season pass so I picked the Charles Gibson news that was giving me trouble. After ten minutes of trying this and that I tried to educate him on the problem and set "record duplicates." He acted like "Great, the problem is solved." I assured him the generic problem was NOT solved and my TiVo software wasn't working properly. We were getting nowhere, so I finally accepted his offer to send me a "new" TiVo receiver after he assured me it really was a TiVo and not some DirectTv DVR lookalike. My other DirecTiVo has a bad disk drive in it, anyway.

    We shall see if it solves anything. If it does. that probably means that a software problem is somehow receiver-model specific. I can't imagine a hardware problem that would have these characteristics.

    PS: Yes, I'm on version 6.4a.
     
  16. bengalfreak

    bengalfreak Active Member

    2,147
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    Oct 20, 2002
    You won't get a Tivo. They stopped sending them out long ago.
     
  17. DBCooper

    DBCooper New Member

    1,576
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    Aug 15, 2000
    Montgomery,...
    Why did he lie to me? I explicitly asked if it was a TiVo and told him I did not want the DirectTV branded DVR. He said it was a TiVo.
     
  18. rwe

    rwe DSR 6000 (2.5)

    15
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    Oct 22, 2006
    Phoenix, AZ
    Like I said, they are doing it to get you to UPGRADE.

    And you fell for it. I will be surprised, if you get a real TIVO, you must let us know if you do.

    DB if you have the latest software, it might be a problem where clearing everything out, might fix the problem (I'm not saying do that).

    It sounds like from what I've read, that when all this started, if you had the latest software, then the changes went ok, but if the changes happened, and then you updated, it's hit or miss if it works.

    It all boils down to whatever bits they changed in the guide data, those bits used to say that news shows didn't have episodes, now it somehow indicates they do.

    Our older software read the guide data and set the shows the wrong way.

    The newer software probably sets the shows the right way, but if you got it late, there is probably a mix of good and bad data now.

    Plus, I think they still keep tweaking the data. Which means we have now become babysitters for our Tivo's.
    :mad:
     
  19. rwe

    rwe DSR 6000 (2.5)

    15
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    Oct 22, 2006
    Phoenix, AZ
    Well this is a TIVO FORUM.

    Ultimate TV is NOT a TIVO !!!!!!!

    Ultimate TV didn't break, because it never had the Brains to recognize the difference. :D
     
  20. Cosmic

    Cosmic New Member

    64
    0
    Aug 14, 2001
    Grand...
    NOPE!!!

    I've NEVER unplugged my phone line. I received 6.4a when it was rolled out to my area. I'm having SP problems too, as well as freezes on my 3 UNHACKED Series 2s. My only reliable DTiVo is my Series 1 running 3.5d.
     

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