New Premiere XL4

Discussion in 'TiVo Premiere DVRs' started by rmpearl, Sep 23, 2012.

  1. rmpearl

    rmpearl New Member

    Oct 3, 2004


    So just picked up a new XL4 from BBY. I have a couple questions and hopefully someone can help provide me some suggestions.

    1. The Premiere I replaced the XL4 with had an old $6.99 plan on it and the CSR told me I can't move it over. I have read a couple comments on here that people had success around this. Any suggestions?

    2. Any suggestions on whether the TiVo extended warranty for $39.99 for 3 yrs or the BBY warranty for $69.99 for 4 yrs. Are people's experiences that BBY usually replaces Tivos or do they actually service them. Any positive/negative experiences regarding Tivos warranty?

    Thanks for the help!
  2. cmshep222

    cmshep222 Member

    Feb 18, 2005
    Did you happen to buy with a Visa Signature card? If, so Visa (for FREE) adds a year to any warranty with purchases. Keep that in mind before buying a warranty.

    "Warranty Manager Service offers Extended Warranty Protection that doubles the time period of the original manufacturer’s written U.S. repair warranty up to one (1) additional year on eligible warranties of three (3) years or less when an item is purchased entirely with your eligible Visa Signature card. "
  3. AZrob

    AZrob Member

    Mar 31, 2002
    Phoenix, AZ
    I highly recommend the BB warranty. Half of my new Tivos in the last 10 years were free replacements under that warranty. Plus they don't question you when you bring your Tivo in as to whether it qualifies or needs to be replaced - they just give you a new one. Often the old one was no longer being made and I got a better one as a result.

    This is why I am not buying my next Tivo from anyone but BB. As soon as they come off the $400 price, I'm pulling the trigger. Tivo's current offer of $350 if you buy directly from them isn't worth it. Plus, you don't have to ship it anywhere when your Tivo is busted - you just bring it into your BB.

    Rob from AZ
  4. FiddyownzX1

    FiddyownzX1 New Member

    Sep 23, 2012
    1.) No, they will probably not transfer the service. They require a new service activation with Series 4 TiVo(s). If they do, it's a rarity.

    2.) Get the TiVo Warranty. If you exchange from Best Buy, TiVo Will want to see your documentation for the exchange and transfer of service which involves a fax, and thus more time.
  5. mattack

    mattack Well-Known Member

    Apr 9, 2001


    Umm, the Premiere 4 is $250.
  6. bananaman

    bananaman Member

    Jul 18, 2005
    XL4 is $400.
  7. BlackBetty

    BlackBetty I

    Nov 5, 2004
  8. dsnotgood

    dsnotgood Member

    Aug 25, 2010
    Wow. What a way to scam bb, I know technically its not illegal or wrong but you know you are taking advantage of a loophole. Increasing the cost to best buy to benefit yourself. Not cool.
  9. aaronwt

    aaronwt UHD Addict

    Jan 31, 2002
    BestBuys new warranty policy is not as generous as the old ones. Of course you can still get a replacement, but they will also try to repair it and also won't give you full purchase value for it any more. This typically applies to many of their extended warranties now.
  10. lpwcomp

    lpwcomp Well-Known Member

    May 6, 2002
    :rolleyes: You should hesitate prior to accusing someone of behaving at least unethically. He didn't say he brought in a functional TiVo and got a new model to replace it. BTW, if he had done what you implied, it probably is illegal since it is fraud.
  11. zubinh

    zubinh Active Member

    Jun 7, 2004
    Northeast USA
    I think the sole risk with buying from Best Buy is that if lets say you bought a 4 year warranty, activated lifetime service and then it has to be replaced in year 3. By then most likely there wont be XL4s available. Instead you'll get the updated model whatever that is at the time from BB. Problem is, per Tivo's Service Agreement Section 14 (see below) they will NOT transfer the lifetime service. That sucks IMHO.

    "Because a Product Lifetime Subscription is linked to a particular TiVo DVR, you may not transfer it to any other TiVo DVR unless all the following conditions apply: (a) the TiVo DVR is being replaced pursuant to the manufacturer's or retailer's warranty; and (b) the TiVo DVR being replaced is of the same make and model as the replacement TiVo DVR; and (c) you provide us with a proof of replacement by the manufacturer or retailer. TiVo reserves the right to charge you a fee to transfer Product Lifetime Service from a TiVo DVR being replaced to a replacement TiVo DVR."
  12. celtic pride

    celtic pride Member

    Nov 8, 2005
    A few years ago i had an HD tivo hr 10-250 which i had bought at best buy that i paid $800.00 for,when it went bad 2 years or so later i took it in to best buy for an exchange (i also had the BB warranty) Snice they didnt carry the tivo hd dvr anymore because dirctv had dropped it ,they exchange it for an directv HD 20-100 dvr which cost $199.00 boy did i feel gypped after paying over $800.00 only 2 years earlier!!! At least directv was kind enough to apply the lifetime service dvr service to my new directv dvr! plus the best buy manager felt bad for me and gave me a $100.00 gift card to me because i was a good coustomer.
  13. danjw1

    danjw1 Member

    Sep 13, 2005
    How does this work with the service? Have you bought lifetime on any of these? If so, did Tivo let you transfer it?

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